TP808 User Manual Statement This manual content may be altered without permission, and Xiamen Hanin Electronic Technology Co., Ltd. reserves the rights to make changes without notice in technology, spare parts, hardware and software of the products. If more information is needed about the products, please contact Xiamen Hanin Electronic Technology Co., Ltd.
TP808 User Manual Important Safety Instructions 1. Safety Warning Warnings: The print head will become very hot during printing; avoid contact with the print head after printing has finished. Warnings: Do not touch the printer head and connector in case static damage the printer head.
Page 6
TP808 User Manual 3.Other Precautions The copyright for this user manual and various other manuals is property of our company. Any copying or conversion into electronic form and saving of this material without the express written permission is strictly prohibited. Use of the information contained in this manual is not subject to any patent liability.
TP808 User Manual 1 OVERVIEW 1.1 Introductions TP808 is a thermal receipt printer, featured by high print quality, high print speed, high stability, etc. It can be used in commercial POS system, food industry and occasions which need real-time field print receipts.
TP808 User Manual 2 GETTING STARTED 2.1 Packing List After receiving your printer, please check for possible shipping damage: 1. Inspect the outside of both the box and the printer for possible damage. 2. Check whether you have received the following accessories together with the printer, if there are any items missing, please contact your local dealer.
TP808 User Manual 3 SPECIFICATION 3.1 Printer Specification Table3-1 General Specification (1/2) Item Parameter Printing Method Direct thermal line printing Resolution 203DPI, 8dots/mm Printing Printing Width 72mm Parameter Print Speed Max. 260mm/s Interface USB, Serial, Ethernet, Cash drawer, Wi-Fi, Bluetooth...
Page 11
TP808 User Manual Table3-1 General Specification(Continued) (2/2) Item Parameter UPC-A, UPC-E, EAN8, EAN13, CODE39, ITF, CODABAR, CODE128, CODE93 Barcode PDF417, QR code Support varied density bitmap and download bitmap printing Graphics Max size of each bitmap is 40K, the total size of bitmap is 256k.
TP808 User Manual 3.2 Printing Media Specification 3.2.1 Continuous Thermal Paper Specification Paper Type : Specified Thermal Paper Paper Width Paper Outer Diameter : Max. 83 mm Paper Thickness : 0.056 ~ 0.13m Paper Type Manufacturer FD210,PD150R,PD160R OJI Paper CO.,LTD.
TP808 User Manual 3.3 Printing and Cutting Position 3.3.1 Printing position mm Print Paper mm Print Paper 3.3.2 Cutting Position Type Paper Cutting Position(L1) TP808 11.6mm...
TP808 User Manual 4 INSTALLATION AND USAGE 4.1 Media Loading 4.1.1 Paper Confirmation 1) When using 80mm(width) roll paper, take down the paper guide of both sides. 2) When using 58mm(width) roll paper, insert the paper guide to each side.
TP808 User Manual 4) Tear the extra paper in the direction of printer. Notes: 1) According to the paper size to adjust the paper guide; 2) Make sure the paper inside is at tight status, or it will cause paper jam or other trouble.
TP808 User Manual 4.3 Power Connection 1) Connect power adapter to printer; 2) Connect power adapter to power cord; 3) Plug the other side of power cord into the socket outlet. Pay attention about disconnecting or connecting the power adapter at right method, or it’s easy to cause damage.
Page 17
TP808 User Manual Notes: 1) Please only use the power adapter recommended by supplier or equivalent products; 2) When disconnecting the power adapter plug, hold plug connector housing, and avoid pulling the cable directly; 3) Avoid dragging the power adapter cable, otherwise it will damage the cables, causing fire and shock;...
TP808 User Manual 4.4 Interface Cable Connection 1) Make sure the printer's power switch is turned off; 2) Put the interface cable into the matched interface and fixed with screws (or spring) on the plug; 3) Connect the other end of the interface cable to the host.
TP808 User Manual 4.6.2 Wi-Fi Settings Printer factory default Wi-Fi mode is AP mode with IP address “192.168.1.1” and SSID “POS_WIFI”. After the PC or mobile phone is connected with printer successfully, users can set the parameters through utility tool.
TP808 User Manual 5 INTERFACES TP808 supports cash drawer interface and many other various communicate interfaces, such as Serial interface, USB interface, Ethernet interface, Wi-Fi and Bluetooth interfaces. 5.1 USB Figure 5-1 SIGNAL NAME VBUS...
TP808 User Manual 5.3 Ethernet Interface PIN NO. Signal Name Note: The printer is equipped with an Ethernet interface, and use the network connection router, switch and other network communication equipment which meet RJ45 interface standard. When connecting directly with PC, it is suggested that the cross network line in accordance with...
TP808 User Manual 5.5 Power Supply Interface Figure 5-5 PIN No. Signal Name +24V SHELL Printer end: Unetop DC-002 or other products of the same type. User end: Unetop DP-002 or other products of the same type.
TP808 User Manual 6 TROUBLESHOOTING Your printer is very reliable, but occasionally problems may occur. This chapter provides information on some common problems you may encounter and how to solve them. If you encounter problems that you can not resolve, contact your dealer for assistance.
TP808 User Manual 6.4 Problems Emerge During the Paper Cutting Problem Description Probable Reason Resolution Cutter abrasion, Replace the cutter insufficient cutting Worn gear and worn Cutter jam, the Replace the worn gear and worn wheel wheel abrasion movable cutter...
TP808 User Manual 7 PRINTER CLEANING AND MAINTENANCE Print quality might be degraded by dust, foreign substance, adhesive substance, or other polluted materials stuck on the printer head or inside the printer. When printer is dirty, clean the print head as follows: ※...
TP808 User Manual 8 DOWNLOAD SOFTWARES FROM HPRT WEBSITE Under URL http://www.hprt.com/Downloads.html, take the following steps to download software from HPRT website: 1) Choose model name of product -> Choose type -> Choose system 2) Click “download”...
TP808 User Manual 9 UTILITY TOOL FOR POS INSTRUCTION Utility Tool is applicable to the following operating system: Microsoft Windows 10 (32 bit/64 bit) Microsoft Windows 8 (32 bit/64 bit) Microsoft Windows 7 SP1 (32 bit/64 bit) ...
Page 30
TP808 User Manual 3) Select destination location to install the HPRT Utility Tool. Click “Next”.
Page 31
TP808 User Manual 4) Select start menu folder. Click “Next”.
TP808 User Manual 9.2 Utility Tool Using 9.2.1 Add/Modify/Delete/Connection Printer Warning: In different operating system, screen has a little difference. Please operate it according to the tips. Take TP808 (Windows 7) for example. Add printer 1) Click “Add Printer”.
Page 35
TP808 User Manual 2) Choose the appropriate printer type and port. Then click “OK”. (Take TP808 for example)
Page 36
TP808 User Manual Modify printer 1) Choose the printer you want to modify in the list. Click “Modify Printer”.
Page 37
TP808 User Manual 2) Choose the new printer and new port. Then click “OK”. 3) The new printer is added successfully.
Page 38
TP808 User Manual Delete printer 1) Choose the printer you want to delete in the list and click “Delete Printer”. 2) Click “Yes”, then the printer is deleted.
Page 39
TP808 User Manual Connection Test Make sure printer is connected to computer and it is power on. Choose the printer. Click “Connection Test”. 1)...
Page 40
TP808 User Manual 2) If the connection is successful, it will appear the following window. If the connection is unsuccessful, please connect the printer with computer. Note: Make sure printer is connected to computer and power on. Make sure printer is loaded with paper.
TP808 User Manual 9.2.2 Functions Printer Test contains the following items: ▼ Printer Test ▼ Common Test ▼ Manage Images ▼ Download Image in Compatible Mode ▼ Code Page Setting ▼ Download Fonts ▼ Parameter Setting ▼ Advanced Settings 9.2.2.1 Printer Test 1) Self Test Click “Self Test”...
Page 42
TP808 User Manual 2) Full Cut Test Click the “Full Cut Test” and the paper will be cut automatically. Cutting method is full-cutting. The paper would be falling down from the paper outlet after cutting. 3) Partial Cut Test Click the cutter test and the paper will be cut automatically. Cutting method is partial cut (Partial cut: Not all cut off, leave a connection point between the two sheets of paper).
Page 43
TP808 User Manual Note: The language option in the lower right corner is checked according to the input text. (For ▲ example: The input is Simplified Chinese, the language is checked for Simplified Chinese, the printer prints the input text according to the setting options, and if you check other languages,...
Page 44
TP808 User Manual Click the PDF417 mode. ▲Columns: 0~30 ▲Rows: 0~90 ▲Width of the module: 2~6 The larger the module value, the wider the width of the printed PDF417 barcode, and the smaller the opposite. ▲Row height: 2~8 The larger the module value, the...
Page 45
TP808 User Manual 9.2.2.2 Command test In the command test, you can send command to the printer. Input text or hexadecimal data. Select a file or enter a command in the input box. 1)There’re two ways to load files. You can choose the way you want.
Page 46
TP808 User Manual 2)Click “Send by Text”, input text content.
Page 47
TP808 User Manual ▲Sending Recycle: When the interval is set to 3000ms (you can set the interval as needed), then click “Send”, the printer starts to recycle printing. Click “Stop” to stop the recycle printing.
Page 48
TP808 User Manual 2) Click “Send by Hex”, input the content. (Convert text to HEX or send ESC command)
Page 49
TP808 User Manual 9.2.2.3 Manage Images...
Page 50
TP808 User Manual ● Download image Click "Download" to add the image, if you want to print the picture, set the print location before clicking "Download mode of G" to print the picture. (It is recommended to use a picture in BMP format) ●...
Page 51
TP808 User Manual Note: Total memory for bitmap is 256K.
Page 52
TP808 User Manual ● Delete Image Note: each time click "Download mode of G", an image list number will be generated. Click the image list, select "Delete selected image" will delete the image, click "Delete all Images", without clicking the list option to delete all the images in the list.
Page 53
TP808 User Manual 9.2.2.4 Code Page Setting Select the code page from the list and click “Set”. Note: This code page is only valid in multiple languages.
Page 54
TP808 User Manual 9.2.2.5 Download Fonts to Printer Select the font from the existing file and click "Download". Note: After downloading the font successfully, you need to restart the printer to take effect.
Page 55
TP808 User Manual 9.2.2.6 Parameter Setting You can set “Arabic Character Transform”, “Language Mode”, “Signal light flashing time” and “UTF-8 input mode”.
Page 56
TP808 User Manual 9.2.2.7 Advanced Setting The advanced settings contain the following items.
Page 58
TP808 User Manual AD Settings: Detect Paper AD Value: click “Read” and you can see the default value is 1614 and cannot be input. Set AD threshold value: You can input the value, and the ideal value is the AD value plus 300, that’s 1914, and the default value is 2100.
Page 59
TP808 User Manual Reduction Print Setting Select the item and click "Settings". Choose the item and click “Setting”. Reduction Of Excessive Top Margin: When the printer is in the "off" state, the blank part at the top of the printed paper is larger than the blank part at the top of the paper printed in the "on"...
Page 60
TP808 User Manual DIP Setting Click "Read" to get the printer parameters, click "Write" to send the modified parameters to the printer.
Page 61
TP808 User Manual After the serial port parameter is set, click "Set". Note: When DIP setting is set in soft, the DIP switch in the bottom of printer is disable. After setting the DIP successfully, you need to restart the printer before using it.
Page 62
TP808 User Manual ● Printer hardware setting 1)Print Density: Light, Medium, Standard, Dark (default "standard" level) The print density value varies according to the paper material and it can be adjusted to suit your needs. 2)DIP Mode: 180/203DPI (default "203 DPI") The printer supports both of these resolutions.
Page 63
TP808 User Manual ● Modify the COM setting 1) After setting the parameters as required, click "Write" and restart the printer. 2) After restarting the printer, open the main menu screen of the tool and click "Modify Printer". 3)Select the port category "COM" and set the baud rate to the value "57600" as shown above, and parity "None".
Page 64
TP808 User Manual Paper Width Setting 1) 58mm(360dot) 2) 58mm(384dot) 3) 58mm(416dot) 4) 80mm(512dot) 5) 80mm(576dot) Note: Select the paper width above according to the paper print width.
Page 65
TP808 User Manual Ethernet Setting Note: This setting is only available for models with Ethernet functionality. This mode is divided into “Auto Assignment IP” and “Static IP Mode”, select one of the modes to connect as needed. Note: IP addresses can be obtained from the Self-test page.
Page 66
TP808 User Manual ● Static IP Mode 1) Change the printer IP address so that the printer IP address (such as: 192.168.0.33) is the same segment as the host IP address (such as: 10.0.21.89). Here is the illustration: Figure ■ Printer IP Address...
Page 67
TP808 User Manual Figure ■ Host IP Address 2)Set the same network segment. Figure ■ Printer IP Address...
Page 68
TP808 User Manual ● Auto Assignment IP This mode automatically assigns the IP address to the printer. When the settings are complete, click "Write", then restart the printer.
Page 69
TP808 User Manual USB Port Setting Click "Virtual serial port" setting and restart the printer.
Page 70
TP808 User Manual ● Check the Virtual Serial Port 1) Right-click the computer and select “Manage”. 2) Click "Device Manager" to view the virtual port. (such as: COM7)
Page 71
TP808 User Manual 3) Return to the printer utility and click "Modify Printer".
Page 72
TP808 User Manual 4)Change the port to "COM7".
Page 73
TP808 User Manual Black Mark Setting When using black mark paper, the black mark can be set, and the printer will automatically locate the black mark position. 1)Print start position (>=-14mm) >=14mm: the start position of printing is at least 14mm from the bottom edge of the black mark paper.
Page 74
TP808 User Manual Bluetooth Setting Note: This setting is only available for models with Bluetooth functionality. In the below window, type in the new Bluetooth name and password, then click “Set” and restart the printer to take it into effect.
Page 75
TP808 User Manual Wi-Fi Firmware Update 1) Click “WiFi Firmware Update”. 2) Click “...” to choose file and click “Update”.
Page 76
TP808 User Manual Cut Pper Config 1)Cut paper after the cover is closed: the printer automatically cuts the paper after closing the cover. 2)Do not cut paper after the cover is closed: the printer does not automatically cut the paper after closing the cover.
Page 77
Ethernet or Wi-Fi information. Note: Simultaneous use of Ethernet and Wi-Fi is not supported. The following steps take TP808 (under WINDOWS 10) for example, and the setting is only available for those models with Wi-Fi function.
Page 78
TP808 User Manual 1. Click “Read” to obtain the current status of printer. 1. Wi-Fi Module supports AP mode and STA mode, and default as AP mode. ■ Under AP mode, printer will be used as a wireless network access point, computer or other mobile devices can connect to this Wi-Fi.
Page 80
TP808 User Manual ■ When using the STA mode, take the printer as a terminal. The PC or mobile devices and printer need to be on the same LAN. ● Choose STA under Wi-Fi mode, the interface is shifted to the following screenshot:...
Page 81
TP808 User Manual ● Click “Scan”, choose a connectable “hot spot” from SSID options. type in the password of Wi-Fi that you want to connect to. ● Click “Set”. After it is set successfully, the printer would restart automatically. SSID The SSID name that is chosen after scanning “hot spot”...
Page 82
● After completing the setting, connect the computer to the Wi-Fi that the printer connects to, click “Modify Printer”, choose “TCP/IP”, and set the IP address the same as the printer’s IP address, then click “OK”. (Following Screenshot takes TP808 as an example) TP808 I...
Page 83
Wi-Fi parameter by the following way 1) or 2): 1) For TP808 (with built-in Wi-Fi module), shortly press the power button five times, so that the Wi-Fi parameter would be reset. The printer would restart automatically, so the reset is taken into effect.
(for example TP808), then you can download Windows Driver and other items. The Windows Driver installation file name is HPRT_POS_Printer_Driver-v-X.X.X.X.exe X.X.X.X indicates the version number, which is updated from time to time.
TP808 User Manual 10.4 Windows Driver Installation Warning: Under different operating system, the screen has slight difference. Please operate it according to the tips. Take TP808 (Windows 7) as example. Double click Windows Driver. Choose “I accept the agreement” and click “Next”.
Page 89
TP808 User Manual Choose the matched type and port (USBxxx is for USB port, COMx is for serial port, LPTx is for parallel port). Choose the type and port of driver, such as “COM1” as port. Click “Next”. NOTE: If printer is already connected with computer by USB port, it only needs to click “Install”,...
Page 90
TP808 User Manual Click “Finish”. POS printer driver is installed successfully. After installation, the icon will be found in “Start” → “Devices and Printers”. NOTE: If you already installed the driver (No matter what kind of port), when you connect the...
TP808 User Manual 10.5 Detailed Windows Driver Setting 10.5.1. Printing Preferences 1. Click ”Start”→“Devices and Printers”. Right click “TP808” and choose “Printing preferences”.
Page 92
TP808 User Manual 2. According to the different needs, choose “Paper”\“Offset”\”Rotate”\”Effect”\”Copies” in “Page”. 1) Paper 2) Offset...
Page 93
TP808 User Manual ● Click “Manager”, add or delete paper. ● Click “Advanced” to set “Save Paper”, “Cut Paper”, “Feed Paper”, “Cash Drawer”, “Custom Command”, “Logo”, “Buzzer”, “Code Page”. 1) Save Paper...
Page 94
TP808 User Manual 2) Cut Paper Cut Distance: 0/5/10/15/20mm (End Document)
Page 95
TP808 User Manual 3)Feed Paper Feed Mode: Feed Automatically/Cut Automatically/Cut Automatically Per Page/None Feed Distance: 0/5/10/15/20mm (End Document)
Page 97
TP808 User Manual 5) Logo Note: This setting need to be set in utility, here are the steps: 1) Open the utility and click "Manage Images".
Page 98
TP808 User Manual 2)Click “Download”. 3)Click "Add" to add a logo. (BMP format is recommended)
Page 99
TP808 User Manual 4)Select the print location, and then click "Download mode of G". (Such as: left print) 5)Return to image list to view the image number. Note: each time click "Download mode of G", an image list number will be generated.
Page 100
TP808 User Manual 6) Select Printer properties in Devices and Printers, then click “Preference”.
Page 101
TP808 User Manual 7)Click the “Advanced”, then click “Logo”.
Page 102
TP808 User Manual 8)Set the printing time to print and click "OK". (Such as: Start Document) 9)Return to the logo setting in driver, also select "Print left". 10)Set the key Code according to the image number. (Such as: 0 0)
Page 110
TP808 User Manual 5. Set up the “Barcode” Assuming the font type of the main document is “Italics”, if you want to convert the data “123456”to the barcode printing, the steps are as follows: ● Sets the data "123456" font type to a different font from the main document. Such as: Arial.
Page 111
TP808 User Manual Open the Preference. ● If the document is open, you can set it in the document: file-print-preferences.
Page 113
TP808 User Manual 2)Set the “Font Name” and the “Barcode Option”.
Page 114
TP808 User Manual 3) Click the “Printer Setting”. ● Choose the “Display Language for Properties”...
Page 115
TP808 User Manual Turn on the “Font Substitution”, select the system text need to be replaced (for example, Arial), ● and then select the font you want to replace (for example, 01) and click Settings, and the replacement font will display "01".
Page 119
TP808 User Manual ● If you do not have a barcode set, the action is as follows: 1) Suppose you change the size of the data "123456", for example: 2) Set the Printing preferences.
Page 120
TP808 User Manual 3)Click the “Printer Setting”. ● Choose the “Display Language for Properties”. 4)Turn on the “Font Substitution”.
Page 121
TP808 User Manual 5)Select the “System Font”, for example: Arial.
Page 122
TP808 User Manual 6)Select the font to that you went to replace.
TP808 User Manual 10.5.2. Other Settings Click ”Start”→“Devices and Printers”. Right click “TP808” and choose “Printer properties”. Choose “General”, click on “Print Test Page”, then it will print the current settings.
TP808 User Manual APPENDIX FCC-DECLARATION OF CONFORMITY Product HPRT TP808 We declare that the product conforms to the following specification: FCC Part 15, Subpart B Class B digital device. This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: ●...
Page 132
TP808 User Manual FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. NOTE 1: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
TP808 User Manual EC DECLARATION OF CONFORMITY Manufacturer certifies that the following designated product HPRT TP808 Type of product Direct Thermal Line Printing It is in conformity with the standards Test standard information Under the Council Directive: (LVD) Directive 2014/35/EU relating to electrical equipment designed for use within Low Voltage Directive.
Need help?
Do you have a question about the TP808 and is the answer not in the manual?
Questions and answers