Table of Contents
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Table of Contents
Troubleshooting
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Summary of Contents for HPRT TP80BE
- Page 1 TP80BE User Manual...
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Page 2: Table Of Contents
Content Statement............................1 Important Safety Instructions......................2 1 OVERVIEW............................4 1.1 Introductions........................4 1.2 The Main Features......................4 2 GETTING STARTED..........................5 2.1 Packing List..........................5 2.2 Appearance......................... 6 2.3 Dimensions......................... 7 3 SPECIFICATION..........................8 3.1 Printer Specification......................8 3.2 Printing Media Specification.....................10 3.2.1 Continuous Thermal Paper Specification...............10 3.2.2 Notices........................ - Page 3 5 INTERFACES..........................17 5.1 USB............................17 5.2 Cash Drawer Interface.......................17 5.3 Power Port Definition....................... 18 5.4 Serial Interface........................19 5.5 Ethernet Interface......................19 6 TROUBLESHOOTING........................20 6.1 Printer Not Working......................20 6.2 LED Indicator and Beeper Alarm..................20 6.3 Troubles Occur During Printing..................20 6.4 Problems Emerge During the Paper Cutting..............21 6.5 Troubleshooting for Cutter Jam..................22 7 PRINTER CLEANING AND MAINTENANCE..................
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Page 4: Statement
TP80BE User Manual Statement Copyright This manual is printed in 2019. Printed in China. 1.3 Version. Warnings This must be complied with in order to avoid any damage to the human body and to the equipment. This is showing the important information and tips for the printer operating. -
Page 5: Important Safety Instructions
TP80BE User Manual Important Safety Instructions Safety Warning Warnings: The print head will become very hot during printing; avoid contact with the print head after printing has finished. Warnings: Do not touch the printer head and connector in case static damage the printer head. - Page 6 TP80BE User Manual Other Precautions The copyright for this user manual and various other manuals is property of our company. Any copying or conversion into electronic form and saving of this material without the express written permission is strictly prohibited. Use of the information contained in this manual is not subject to any patent liability.
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Page 7: Overview
TP80BE User Manual 1 OVERVIEW 1.1 Introductions TP80BE is a thermal receipt printer, featured by high print quality, high print speed, high stability, etc. It can be used in commercial POS system, food industry and occasions which need real-time field print receipts. -
Page 8: Getting Started
TP80BE User Manual 2 GETTING STARTED 2.1 Packing List After receiving your printer, please check for possible shipping damage: 1) Inspect the outside of both the box and the printer for possible damage. 2) Check whether you have received the following accessories together with the printer, if there is any items missing, please contact your local dealer. -
Page 9: Appearance
TP80BE User Manual 2.2 Appearance... -
Page 10: Dimensions
TP80BE User Manual 2.3 Dimensions Unit: mm... -
Page 11: Specification
TP80BE User Manual 3 SPECIFICATION 3.1 Printer Specification Item Parameter Printing Method Direct thermal line printing Resolution Default 203 dpi, 180 dpi can be emulated Printing Printing Width 72mm (576dots) Parameter Printing Speed Max. 230mm/s Printing density Adjustable from degree 1 to degree 4... - Page 12 TP80BE User Manual Item Parameter TPH Life 150km Reliability Cutter Life 1,500,000 times Emulation ESC/POS Dimensions 191(L)*127(H)*141(W)mm Packing （W*D*H） Information Power adaptor, Power Cord, RS232 cables, CD, Quick Guide, USB Accessories Cable, Paper Roll Windows (Win10/POSReady/Win8/Win7/Vista/XP/2000), Linux, Driver OPOS Certifications...
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Page 13: Printing Media Specification
TP80BE User Manual 3.2 Printing Media Specification 3.2.1 Continuous Thermal Paper Specification Paper Type : Standard thermal paper Paper Width :79.5±0.5mm Paper Outer Diameter : Max. 83 mm Paper Thickness : 0.056~0.13mm 3.2.2 Notices Notes: 1) Please use the recommended thermal paper or same quality paper, otherwise it will influence the printing quality and decrease the thermal printer head life;... -
Page 14: Printing And Cutting Position
TP80BE User Manual 3.3 Printing and Cutting Position 3.3.1 Printing position 79.5±0.5 mm Print Paper 3.3.2 Cutting Position Type Paper Cutting Position(L1) TP80BE 8.5mm... -
Page 15: Installation And Usage
TP80BE User Manual 4 INSTALLATION AND USAGE 4.1 Media Loading 1) Press the cover open button to open the top cover. 2) Remove the used roll paper core, if any. 3) In the correct direction of the roll paper, insert the paper. - Page 16 TP80BE User Manual 4) Pull out some roll paper, and close the top cover. 5) Tear the extra paper of the printer.
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Page 17: Power Connection
TP80BE User Manual 4.2 Power Connection 1) Make sure the printer power is turned off . 2) Connect power adapter with printer. 3) Connect power adapter with power cord. 4) Plug the other side of power cord into the socket outlet. -
Page 18: Cash Drawer Connection
TP80BE User Manual 4.3 Cash Drawer Connection 1) Make sure the printer's power switch is turned off; 2) Connect the cash drawer cable into the cash drawer interface on the rear side of the printer. Warning: Cash drawer interface can only be connected to a voltage of 24V cash drawer device (can’t connect to the phone line, etc.) -
Page 19: Print Test
TP80BE User Manual 4.5 Print Test 4.5.1 Print Self-Test The self-test checks the printer’s current settings, status and whether the printer has any problem. (1) Make sure the power is connecting and paper is loading properly. (2) Make sure the printer is off and top cover closes properly. -
Page 20: Interfaces
TP80BE User Manual 5 INTERFACES TP80BE supports serial interface, Ethernet interface, cash drawer interface and USB interface. 5.1 USB Figure 5-1 SIGNAL NAME VBUS 5.2 Cash Drawer Interface Figure 5-2 PIN NO. Signal Name Drawer 1 DRSW Drawer 2 Electrical characteristics Driving voltage：DC 24V... -
Page 21: Power Port Definition
TP80BE User Manual 5.3 Power Port Definition Figure 5.3 PIN NO. Signal Name +24V SHELL Notes： 1) Strictly prohibit unplug the cable while the printer is power on. 2) When arranging the line of communication, you have to avoid paralleling with the strong current. -
Page 22: Serial Interface
TP80BE User Manual 5.4 Serial Interface Printer TP80BE serial interface is compatible with RS-232 standard, with 9 pin socket. Figure 5.4 PIN NO. Signal Name 5.5 Ethernet Interface PIN No. Signal Note: The printer is equipped with an Ethernet interface, and use the network connection router, switch and other network communication equipment which meet RJ45 interface standard. -
Page 23: Troubleshooting
TP80BE User Manual 6 TROUBLESHOOTING Your printer is very reliable, but occasionally problems may occur. This chapter provides information on some common problems you may encounter and how to solve them. If you encounter problems that you can not resolve, contact your dealer for assistance. -
Page 24: Problems Emerge During The Paper Cutting
TP80BE User Manual 6.4 Problems Emerge During the Paper Cutting Problem Description Probable Reason Resolution Cutter abrasion, Replace the cutter insufficient cutting Worm gear and worm Cutter jam, the Replace the worm gear and worm wheel wheel abrasion movable cutter... -
Page 25: Troubleshooting For Cutter Jam
TP80BE User Manual 6.5 Troubleshooting for Cutter Jam 1) When the cutter jam occurs, do not press the cover open button to avoid damaging the blade. 2) Fix the printer by one hand and press either side of the convex bars by the other hand. Push... - Page 26 TP80BE User Manual 3) Please rotate the gear until the blade returns to its normal position, as shown in Figure 2.
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Page 27: Printer Cleaning And Maintenance
TP80BE User Manual 7 PRINTER CLEANING AND MAINTENANCE Print quality might be degraded by dust, foreign substance, adhesive substance, or other pollution materials stuck in the printer head or inside the printer. When dirty, clean the print head as follows: ※...
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