I Received One Of The Following Error Messages; I Cannot Download Software Updates, Or Cd Or Dvd Titles - Kenwood Sovereign Entre User Manual

• Your Internet Service Provider (ISP) is experiencing an outage or connec-
tion difficulty. Check your Internet account via your computer. If you can-
not connect, contact your ISP's customer service hotline directly by
telephone.
• You have an Internet account. You must have an existing Internet account
to use Entré's Internet features. OpenGlobe, Kenwood's Internet partner,
provides a variety of Internet services. For more information, call the
number given on Entré's screen.
• You are using one of the following Internet service providers:
• America Online (AOL)
• CompuServe
• Any free Internet connection (such as Juno or Yahoo)
Entré is not compatible with these Internet service providers. Open-
Globe, Kenwood's Internet partner, provides a variety of Internet ser-
vices. For more information, call the number given on Entré's screen.

I received one of the following error messages

• No Carrier. Check Number.
This message means that the number you entered for the modem to dial
is incorrect. To verify the number:
a. Go to setup > internet configuration > dialup settings.
b. Verify that the phone number is correct and that you have not filled
in an area code when you do not need to dial one (i.e., the number
is in the same area code as your phone).
• Bad login name or password.
This message means you have entered your login name or password
incorrectly, or you do not have an account with the ISP Entré dialed.
Check that your login name or password uses the right capitalization.
Login names and passwords are case-sensitive, which means that both
Entré and your ISP care whether you used capital or lowercase letters in
the right places.

I cannot download software updates, or CD or DVD titles.

NOTE RE: ONLY DIALUP (IF NOT, SEE HOME NETWORK SECTION) Entré
shows that it is connected to the network, but nothing happens. After about
30 minutes, Entré times out of the modem connection. To fix this problem:
Complete Guide to Your Entré Entertainment Hub, ver. 2.0
If you use MSN, you must enter MSN/ before your user
name. For example, if your login name for MSN is
rcuevas@msn.com change it to MSN/rcuevas.
Troubleshooting
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