IBM IntelliStation A Pro 6217 Service Manual page 41

Table 3. POST error messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Machine Type 6217," on page 67 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error codes Description
1962 No valid startup devices were found. The
computer cannot find the startup drive or
operating system.
2462 A video memory configuration error
occurred.
Action
1. Make sure that the hard disk drive cables are
correctly and securely connected.
2. Make sure that the drive you want to start from is
in the startup sequence.
3. Run the Configuration/Setup Utility program, select
Startup from the menu options.
4. Check the list of startup devices in the Startup
device data fields. Is the drive you want to start
from in the startup sequence?
Yes Exit from this screen; then, select Exit
Setup to exit the Configuration/Setup
menu. Go to step 5.
No Follow the instructions on the screen to
add the drive; then, save the changes and
exit the Configuration/Setup menu.
Restart the computer.
5. Is an operating system installed?
Yes Turn off the computer. Go to step 6.
No Install the operating system in the
computer; then, follow your
operating-system instructions to shut
down and restart the computer.
6. During computer startup, watch for messages
indicating a hardware problem.
7. Reseat the following components:
a. Hard disk drive
b. (Trained service technician only) system board
8. If the error message still appears, run the
diagnostics to isolate the problem.
9. Replace the following components one at a time,
in the order shown, restarting the computer each
time:
a. Hard disk drive
b. (Trained service technician only) System board
1. Run the Configuration/Setup Utility program and
load the default settings.
2. Reseat the video adapter.
3. Replace the video adapter.
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Chapter 2. Diagnostics