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TROUBLESHOOTING
MACHINE/COPYING PROBLEMS
The following problems are related to the general operation of the machine and copying.
Problem
The machine does not operate.
Copies are too dark or too light.
Blank copies.
Part of the image is cut off or there
is too much blank space.
Wrinkles appear in the paper or
the image disappears in places.
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Cause and solution
The machine is not plugged into a power outlet.
Plug the machine into a grounded outlet.
Power switch OFF.
Turn the power switch ON.
The START indicator(
Indicates that the machine is warming up. Copies cannot be
made until the machine has finished warming up.
The front cover or the side cover is not completely closed.
Close the front cover or the side cover.
The machine is in auto power shut-off mode.
In auto power shut-off mode, all lights are off except the POWER
SAVE indicator (
) is blinking.
Press the [POWER SAVE] key (
PAPER SIZE indicator in the display is blinking.
A blinking PAPER SIZE indicator means that the size of paper
loaded in the tray is different from the paper size setting for the
tray. Change the paper size setting.
To clear the display, do one of the following:
• Use the [TRAY] key to change the tray selection.
• Open and close the tray.
• Press the [CLEAR ALL] key (
Select the correct original type for the original.
Select AUTO with the [AUTO/TEXT/PHOTO] key or press the
[Light] key (
) and [Dark] key (
appropriate exposure.
If the copy is too light or too dark even though AUTO was selected
with the [AUTO/TEXT/PHOTO] key (
the automatic exposure level.
The original is not placed face up in the RSPF or face
down on the document glass.
Place the original face up in the RSPF or face down on the
document glass.
The original was not placed in the correct position.
Place the original correctly.
An appropriate ratio was not used for the size of the
original and the size of the paper.
Press the [ZOOM] key (
appropriate ratio for the original and paper.
The size of paper loaded in the tray was changed without
changing the tray's paper size setting.
Be sure to change the tray's paper size setting whenever you
change the size of paper loaded in the tray.
The paper is outside of the specified size and weight range.
Use copy paper within the specified range.
Paper curled or damp.
Do not use curled or crimped paper. Replace with dry copy paper.
During periods when the machine is not used for a long time,
remove the paper from the tray and store it in a dark place in a
bag to prevent moisture absorption.
)is blinking.
) to resume normal operation.
).
) to manually select an
/
/
AUTO
) to have the copy made using the
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Troubleshooting
