Troubleshooting - Honeywell Home FocusPRO Wi-Fi Series User Manual

Troubleshooting

Lost Signal
If the no-Wi-Fi indicator displays in place of the Wi-Fi strength indicator in the upper right
hand corner of the home screen:
• Check another device to be sure Wi-Fi is working in your home; if not, call your Internet
Service Provider.
• Move the router.
• Restart the thermostat: remove it from the wallplate, wait 10 seconds, and snap it back
onto the wallplate. Return to page 6, Connecting to your Wi-Fi network.
Error Codes
For certain problems, the thermostat screen will display a code that identifies the trouble.
Initially, error codes are displayed alone in the time area of the screen; after a few minutes, the
home screen is displayed and the code alternates with the time.
Error Code
E01
During Wi-Fi Setup, the router
lost power.
E02
Invalid Wi-Fi password. This
code displays for 30 seconds,
then the thermostat will re-
enter Wi-Fi Setup mode.
E42
Router is not issuing an IP ad-
dress to the thermostat.
E43
No internet connection. Ther-
mostat cannot communicate to
Total Connect Comfort.
E99
General error
Action
• Ensure your router has power.
• If trying to connect to a hidden or manually added network,
confirm the router has power and is working.
• Re-enter password for your home Wi-Fi network.
• Repeat setup process and confirm your password for your
home Wi-Fi network.
• Wait for 30 minutes, connection can take several minutes.
• If still no connection, remove thermostat from wallplate for 10
seconds, then reconnect it (see page 6).
• Verify your router is correctly setup to automatically give IP
addresses.
• Make sure the Internet cable is plugged in.
• Reboot the router.
Remove thermostat from wallplate for 10 seconds, then recon-
nect it ( see page 6).
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HOLD
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