Troubleshooting; Specifications - Reolink RLC-812A Operational Instruction

Troubleshooting

Camera is not Powering On
If your camera is not powering on, please try the following solutions:
• Make sure your camera is powered properly. The PoE camera should
be powered by a PoE switch/injector, the Reolink NVR or a 12V power
adapter.
• If the camera is connected to a PoE device as listed above, connect the
camera to another PoE port and see if the camera will power on.
• Try again with another Ethernet cable.
If these won't work, contact Reolink Support
Picture is not Clear
If the picture from the camera is not clear, please try the following
solutions:
• Check the camera lens for dirt, dust or spiderwebs, please clean the
lens with a soft, clean cloth.
• Point the camera to a well-lit area, the lighting condition will affect the
picture quality a lot.
• Upgrade the firmware of your camera to the latest version.
• Restore the camera to factory settings and check out again.
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https://support.reolink.com/.
If these won't work, contact Reolink Support
Spotlight is not On
If the spotlight on your camera is not on, please try the following
solutions:
• Ensure the spotlight is enabled under Device Settings page via Reolink
App/Client.
• Upgrade the firmware of your camera to the latest version.
• Restore the camera to factory settings and check out the spotlight light
settings again.
If these won't work, contact Reolink Support
Specifications
Hardware Features
Power: By PoE (802.3af)/DC 12V
Spotlight: 4pcs/3.5W/6500K
Day/Night Mode: Auto Switchover
General
Operating Temperature: -10°C to 55°C (14°F to 131°F)
https://support.reolink.com/.
https://support.reolink.com/.
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