Reolink RLC-812A; RLC-1212A - Smart 4K PoE Camera Manual

What's in the Box

Camera Introduction

Reset Button *
Press for about 10 seconds to restore the device to factory settings.

Connection Diagram

Before using the camera, please connect your camera as instructed below to finish initial setup.

1. Connect the camera to a Reolink NVR (not included) with an Ethernet cable.
2. Connect the NVR to your router, and then power on the NVR.
   

NOTE: The camera should be powered with a 12V DC adapter or a PoE powering device such as PoE injector, PoE switch or Reolink NVR (not included in the package).

* You may also connect the camera to a PoE switch or PoE injector.

Set up the Camera

Download and launch the Reolink App or Client software, and follow the onscreen instructions to finish initial setup.

• On Smartphone
  Scan to download the Reolink App.

• On PC
  Download path of the Reolink Client: Go to https://reolink.com > Support > App & Client.

NOTE: If you are connecting the camera to a Reolink PoE NVR, please set up the camera via the NVR interface.

Mount the Camera

Installation Tips

• Do not face the camera towards any light sources.
• Do not point the camera towards a glass window. Or, it may result in poor image quality because of the window glare by infrared LEDs, ambient lights or status lights.
• Do not place the camera in a shaded area and point it towards a well-lit area. Or, it may result in poor image quality. To ensure best image quality, the lighting condition for both the camera and the capture object shall be the same.
• To ensure better image quality, it's recommended to clean the lens with a soft cloth from time to time.
• Make sure the power ports are not directly exposed to water or moisture and not blocked by dirt or other elements.
• With IP waterproof ratings, the camera can work properly under conditions like rain and snow. However, it doesn't mean the camera can work underwater.
• Do not install the camera at places where rain and snow can hit the lens directly.
• The camera may work in extreme cold conditions as low as -25°C. Because when it is powered on, the camera will produce heat. You may power on the camera indoors for a few minutes before installing it outdoors.

Install the Camera

Drill holes in accordance with the mounting hole template.

NOTE: Use the drywall anchors included in the package if needed.

Install the mount base with the mounting screws included in the package.

NOTE: Run the cable through the cable notch on the mount base.

To get the best field of view, loosen the adjustment knob on security mount and turn the camera.

Stiffen the adjustment knob to lock the camera.

Troubleshooting

Camera is not Powering On

If your camera is not powering on, please try the following solutions:

• Make sure your camera is powered properly. The PoE camera should be powered by a PoE switch/injector, the Reolink NVR or a 12V power adapter.
• If the camera is connected to a PoE device as listed above, connect the camera to another PoE port and see if the camera will power on.
• Try again with another Ethernet cable.

If these won't work, contact Reolink Support https://support.reolink.com/.

Picture is not Clear

If the picture from the camera is not clear, please try the following solutions:

• Check the camera lens for dirt, dust or spiderwebs, please clean the lens with a soft, clean cloth.
• Point the camera to a well-lit area, the lighting condition will affect the picture quality a lot.
• Upgrade the firmware of your camera to the latest version.
• Restore the camera to factory settings and check out again.

If these won't work, contact Reolink Support https://support.reolink.com/.

Spotlight is not On

If the spotlight on your camera is not on, please try the following solutions:

• Ensure the spotlight is enabled under Device Settings page via Reolink App/Client.
• Upgrade the firmware of your camera to the latest version.
• Restore the camera to factory settings and check out the spotlight light settings again.

If these won't work, contact Reolink Support https://support.reolink.com/.

Specifications

Hardware Features

Power: By PoE (802.3af)/DC 12V
Spotlight: 4pcs/3.5W/6500K
Day/Night Mode: Auto Switchover

General

Operating Temperature: -10°C to 55°C (14°F to 131°F)
Operating Humidity: 10%-90% Waterproof Rating: IP66
For more specifications, visit https://reolink.com/.