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4.0 Troubleshooting
4.1 Lock outs/Fault codes
4.1.1 Clear lockout procedure Heat and Duo Control Panel
The Whale® Heat Air Room Heaters are equipped with an electronic diagnostic system which will
detect fault conditions ranging from poor gas or DC supply to internal Room Heater malfunctions. In
the unlikely event of failure, follow the steps below to identify and resolve the issue.
The Heater must not have just completed a heat up cycle with the air still at its maximum temperature
when attempting to clear the lockout – should this be the case, please allow to cool before operating
the Heater again.
For guidance on how to identify and clear a lockout on the Heat and Duo Control Panels please see
Figure 6a.
Figure 6a – Clear lockout procedure Heat/ Duo Control Panel
Heat
❶
❸
1 "!" will light red to indicate fault.
2 Press "!" – bars will light up to indicate fault code (example
shows fault 4).
3 Resolve issue (see relevant table below) and then press
to clear lockout.
4.1.1.1 – 1 Bar: No flame detected
Process
•
Note: the system should attempt 5 x ignition cycles before going
into lockout.
•
Try clear lockout (see 4.1.1)
•
Check Gas Supply –
o
Are other gas appliances working?
o
Can the gas supply pressure be checked? Should be
between 27 – 34 mbar
o
Type of gas- Butane not suitable in cold weather
o
Gas Level in Bottle
o
Gas valve open on bottle
o
Regulator Reset Button (If required)
o
Gas Manifolds open
o
Isolation Gas Taps open (possibly near appliance)
•
Check the Flue/ Air Inlet Ducting – if competent / willing
This data is confidential to Brunswick
Munster Simms Engineering Ltd., 2 Enterprise Road, Bangor, Co Down, BT19 7TA, U.K. – Northern Ireland
fax.: +44 (0)2891 466 421
❷
❷,❸
1 "!" will light red to indicate fault.
2 Press Room Heater button
fault code (example shows fault 3).
3 Resolve issue (see relevant table below) and then press
Heat Air Room Heater
info@whalepumps.com
Duo Control
❶
❷
– bars will light up to indicate
and
at the same time and hold for 2s to clear lockout.
Actions
This should cure most simple
problems.
Try to operate the Heater again on
gas. If this has not solved the issue
proceed to next stage.
Connect a regulated supply directly to
the heater to check if system fault
exists.
Clear obstructions or water if
present.
www.whalepumps.com
❸
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