Whale Returns Procedure - Whale Heat Air SL5511Ux How-To Manual

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tel.: +44 (0)2891 270 531
Gas overheat fault (2)
OR
Electric overheat fault
(3)
Check voltage supply
(4)
Air pressure fault (5)
Internal faults
Thermistor (6)
Flame simulation (7)
Relay sense (8)
Start-up (9)
Fault on Heat Air
Room Heater (15)

4.2 Whale returns procedure

Should this fault-finding procedure identify the product to be faulty, please return to Whale
accompanied by a completed copy of the form shown in Figure 7. Before returning the Heat Air Room
Heater to Whale please contact our customer service team, to ensure the warranty process is adhered
to.
Figure 7 – Whale returns form (see next page – please copy to use)
This data is confidential to Brunswick
Munster Simms Engineering Ltd., 2 Enterprise Road, Bangor, Co Down, BT19 7TA, U.K. – Northern Ireland
fax.: +44 (0)2891 466 421
The Room Heater has overheated due to a
restriction in the airflow – this could be due to
the vents being either closed or blocked.
Remove the blockage and open any closed
vents. Leave the Room Heater for 10 minutes to
cool down, then try again.
Please refer to chapter 4.1.1.2 for additional
recommended checks.
Minimum operating voltage is 10.1V,
maximum is 14.9V, when measured at the Heat
Air Room Heater. Check battery voltage. If
between 10.1V and 14.9V, check
connections between the Heat Air Room Heater
and the battery.
Please refer to chapter 4.1.1.3 for additional
recommended checks.
The Heat Air Room Heater is not getting enough
air through the flues - check the flue ends
(outside the vehicle) and clear any
obstructions away from them. When the check
is complete, clear lockout by turning the
Master Switch 'off' then 'on', then press OK on
the iVan® Control Panel.
An internal fault has occurred, clear
lockout by turning the Master Switch 'off'
then 'on', then press OK on the iVan®
Control Panel.
Two faults have occurred at the same time
OR at least five or more lockout clearing
attempts have been unsuccessful.
Heat Air Room Heater
info@whalepumps.com
www.whalepumps.com
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