T03 Carriage Encoder Fault Isolation Tool; T04 Information Required To Request Investigation - Canon iPF9000S Troubleshooting Manual

T03 Carriage Encoder Fault Isolation Tool

Cannot print
Random uneven
Can print
lines in an image in
paper feed direction
Position-dependent
uneven lines in
paper feed direction
P4-28 Explanatory
drawings2

T04 Information required to request investigation

In requesting investigation following the occurrence of output problems with an application, please collect the following
information:
1. Application information
・ Application name and version
・ Occurrence data
Data should be approved by the customer. And it should be decreased to the minimum volume with which the
problem can still be confirmed.
・ Problem handling procedures
List individual procedure performed.
・ Explanation of user complaints (if defects are found in the print results)
NG Print result (attach sheets showing the specific location of the problems and other relevant information)
OK Print result (results expected by customer)
2. PC information
・ Detailed PC information (-> T06)
This information helps build an environment in which to reproduce the reported problems.
3. Driver information
・ Driver and other settings in effect at the time of failure occurrence (-> T07).
This information is needed to reproduce the problems in question.
For information about anything other than the driver, collect screen shots (-> T10).
・ PRN file (-> T05)
The PRN file stores data that is transmitted from the PC (driver) to the printer. It can be analyzed to facilitate fault
isolation.
Check the main controller flat
cable (long) for connection
Is the flat cable broken?
T18
Is the flat cable broken?
T18
Normal operation is
restored by wiping the
carriage encoder film
Remove the carriage encoder film and wipe it lightly
with lens-cleaning paper moistened with water
4-11
Chapter 4 Fault Isolation Tool Collection
Clean the end face and then reinsert
the cable
Replace the flat cable
Yes
Replace the sensor/carriage
Replace the carriage encoder film
Replace the main controller
Replace the flat cable
Yes
Replace the carriage encoder film