Secondary Extension Appearances - Inter-Tel AXXESS User Manual

Inter-Tel AXXESS

Secondary Extension Appearances

The Secondary Extension Appearances feature allows calls that are ringing or on in-
dividual hold at one "primary" station to appear on a "secondary extension key" at
another keyset. For example, a secretary or assistant can have a secondary extension
key for a supervisor's station, or one keyset can have several secondary extension
keys, each associated with a different primary station. If you have a secondary exten-
sion key, it functions as follows:
• When a call is ringing or holding on any Call key at the primary station, pressing
your flashing secondary extension key for that station will answer the call. (This
includes recalls, transfers, callbacks, and hunt group calls.)
• If your secondary extension key is unlit, pressing the key places an intercom call
to the primary station.
Note: If the key is flashing, you can still place an intercom call to the primary
station without answering the incoming call by pressing the pound (#) key before
pressing the flashing secondary extension key. (Or, of course, you can just dial
the primary station's extension number.)
After answering a call on the secondary extension key, you can transfer it back to the
primary station using one of the following methods:
• Transfer to hold: To transfer the call to hold at the primary station, press the
secondary extension key, announce the call, if desired, and then hang up.
• Transfer to ring: To transfer the call to the primary station, press
then the secondary extension key. You can announce the call, if desired, before
hanging up to complete the transfer.
There are two ways to make a secondary extension key. The installer or programmer
can create a secondary extension key that cannot be changed at your keyset. Or, the
installer or programmer can make one of your user-programmable keys a secondary
extension key so that you can determine the associated station for the key, as outlined
in the second procedure below. In addition, the installer or programmer can program
your phone to ring when a given number of calls are waiting at the primary station.
To display the current secondary extension key assignment(s):
— While on hook, dial
— Press the secondary extension key(s) you want displayed.
To assign a primary station to a secondary extension key (if enabled):
— While on hook, dial
— Press the desired secondary extension key.
— Dial the extension number you want to store under that key.
Standard & Basic Keyset User Guide
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