Cannot Send Faxes At A Specified Time; Cannot Receive Faxes; Memory Full Error Occurs - Epson WorkForce WF-2870 Series User Manual

Solving Problems

Cannot Send Faxes at a Specified Time

Set the date and the time correctly on the control panel.
Related Information
"Sending Faxes in Monochrome at Specified Time of the Day (Send Fax Later)" on page 142
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"Basic Settings" on page 66
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Cannot Receive Faxes

❏ If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact the
service provider.
❏ If you have not connected a telephone to the printer, set the Receive Mode setting to Auto on the control panel.
❏ Under the following conditions, the printer runs out of memory and cannot receive faxes. See the
troubleshooting for information on handling a memory full error.
❏ The number of received documents has reached the maximum of 100 documents.
❏ The printer's memory is full (100%).
❏ Check if the sender's fax number has been registered to the Rejection Number List. Faxes sent from numbers
that have been added to this list are blocked when Rejection Number List in Rejection Fax is enabled.
❏ Ask the sender if header information is set up on their fax machine. Faxes that do not include header
information are blocked when Fax Header Blank in Rejection Fax is enabled.
❏ Check if the sender's fax number is registered in the contacts list. Faxes sent from numbers that have not been
registered to this list are blocked when Unregistered Contacts in Rejection Fax is enabled.
Related Information
"Basic Settings Menu" on page 84
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"Cannot Send or Receive Faxes" on page 219
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"Memory Full Error Occurs" on page 221
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Memory Full Error Occurs

❏ If the printer has been set to save received faxes on a computer, turn on the computer that is set to save the
faxes. Once the faxes are saved in the computer, they are deleted from the printer's memory.
❏ Even though the memory is full, you can send a monochrome fax by using the Direct Send feature. Or divide
your originals into two or more to send them in several batches.
❏ If the printer cannot print a received fax due to a printer error, such as a paper jam, the memory full error may
occur. Solve the printer problem, and then contact the sender and ask them to send the fax again.
Related Information
"Sending Many Pages of a Monochrome Document (Direct Send)" on page 142
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"Sending Faxes Dialing from the External Phone Device" on page 141
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"Removing Jammed Paper" on page 189
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Problems when Sending and Receiving Faxes
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Memory Full Error Occurs
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