Epson WorkForce WF-2870 Series User Manual page 5

Solving Problems
Checking the Printer Status. . . . . . . . . . . . . . . . . .187
Checking Messages on the LCD Screen. . . . . . . 187
Checking the Printer Status - Windows. . . . . . . 188
Checking the Printer Status - Mac OS. . . . . . . . 188
Checking the Software Status. . . . . . . . . . . . . . . . 189
Removing Jammed Paper. . . . . . . . . . . . . . . . . . . 189
Removing Jammed Paper from the Rear
Paper Feed. . . . . . . . . . . . . . . . . . . . . . . . . . . .189
Removing Jammed Paper from Rear Cover. . . . 190
Removing Jammed Paper from Inside the
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
Removing Jammed Paper from the ADF. . . . . . 193
Paper Does Not Feed Correctly. . . . . . . . . . . . . . . 194
Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . .195
Paper Feeds at a Slant. . . . . . . . . . . . . . . . . . . . 195
Several Sheets of Paper are Fed at a Time. . . . . . 195
Paper Out Error Occurs. . . . . . . . . . . . . . . . . . 195
Paper is Ejected During Printing. . . . . . . . . . . . 195
Original Does Not Feed in the ADF. . . . . . . . . .195
Power and Control Panel Problems. . . . . . . . . . . . 196
Power Does Not Turn On. . . . . . . . . . . . . . . . . 196
Power Does Not Turn Off. . . . . . . . . . . . . . . . . 196
Power Turns Off Automatically. . . . . . . . . . . . . 196
LCD Screen Gets Dark. . . . . . . . . . . . . . . . . . . 197
Cannot Print from a Computer. . . . . . . . . . . . . . . 197
Checking the Connection (USB). . . . . . . . . . . . 197
Checking the Connection (Network). . . . . . . . .197
Checking the Software and Data. . . . . . . . . . . . 198
Checking the Printer Status from the
Computer (Windows). . . . . . . . . . . . . . . . . . . .200
Checking the Printer Status from the
Computer (Mac OS). . . . . . . . . . . . . . . . . . . . .200
When You Cannot Make Network Settings. . . . . . 201
Cannot Connect from Devices Even Though
Network Settings are No Problems. . . . . . . . . . 201
Checking the SSID Connected to the Printer. . . 203
Checking the SSID for the Computer. . . . . . . . .203
Wireless LAN (Wi-Fi) Connections Become
Unstable When Using USB 3.0 Devices on a
Mac. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Cannot Print from an iPhone, iPad, or iPod touch. 204
Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . 205
Printout is Scuffed or Color is Missing. . . . . . . .205
Banding or Unexpected Colors Appear. . . . . . . 205
Colored Banding Appears at Intervals of
Approximately 2.5 cm. . . . . . . . . . . . . . . . . . . .205
Blurry Prints, Vertical Banding, or
Misalignment. . . . . . . . . . . . . . . . . . . . . . . . . .206
Print Quality is Poor. . . . . . . . . . . . . . . . . . . . .206
Paper Is Smeared or Scuffed. . . . . . . . . . . . . . . 207
Paper is Smeared During Automatic 2-Sided
Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Printed Photos are Sticky. . . . . . . . . . . . . . . . . 208
Images or Photos are Printed in Unexpected
Colors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Cannot Print Without Margins. . . . . . . . . . . . . 208
Edges of the Image are Cropped During
Borderless Printing. . . . . . . . . . . . . . . . . . . . . .209
The Position, Size, or Margins of the Printout
Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . 209
Printed Characters Are Incorrect or Garbled. . . 209
The Printed Image Is Inverted. . . . . . . . . . . . . . 210
Mosaic-Like Patterns in the Prints. . . . . . . . . . .210
Uneven Colors, Smears, Dots, or Straight
Lines Appear in the Copied Image. . . . . . . . . . .210
Moiré (Cross-Hatch) Patterns Appear in the
Copied Image. . . . . . . . . . . . . . . . . . . . . . . . . 210
An Image of the Reverse Side of the Original
Appears in the Copied Image. . . . . . . . . . . . . . 211
Banding Appears when Copying from the ADF 211
The Text or Image Copied from the ADF is
Squeezed or Stretched. . . . . . . . . . . . . . . . . . . .211
The Printout Problem Could Not be Cleared. . . 211
Other Printing Problems. . . . . . . . . . . . . . . . . . . 212
Printing Is Too Slow. . . . . . . . . . . . . . . . . . . . . 212
Printing or Copying Slows Down
Dramatically During Continuous Operation. . . 212
Cannot Cancel Printing from a Computer
Running Mac OS X v10.6.8. . . . . . . . . . . . . . . . 212
Cannot Start Scanning. . . . . . . . . . . . . . . . . . . . . 213
Cannot Start Scanning when Using the
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . .213
Scanned Image Problems. . . . . . . . . . . . . . . . . . . 214
Uneven Colors, Dirt, Spots, and so on Appear
when Scanning from the Scanner Glass. . . . . . . 214
Straight Lines Appear when Scanning from
ADF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
The Text or Image Scanned from the ADF is
Squeezed or Stretched. . . . . . . . . . . . . . . . . . . .214
The Image Quality Is Rough. . . . . . . . . . . . . . . 214
Offset Appears in the Background of Images. . . 215
Text is Blurred. . . . . . . . . . . . . . . . . . . . . . . . . 215
Moiré Patterns (Web-Like Shadows) Appear. . . 215
Cannot Scan the Correct Area on the
Scanner Glass. . . . . . . . . . . . . . . . . . . . . . . . . .216
Cannot Preview in Thumbnail. . . . . . . . . . . . . 216
Text is Not Recognized Correctly when
Saving as a Searchable PDF. . . . . . . . . . . . . . . . 216
Cannot Solve Problems in the Scanned Image. . 217
Other Scanning Problems. . . . . . . . . . . . . . . . . . . 218
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