If There Is A Hard Disk, Dvd Or Cd-Rom Test Error - HP Vectra VEi7 Supplementary Manual

1 Troubleshooting Your PC

If There Is a Hard Disk, DVD or CD-ROM Test Error

If There Is a Hard Disk, DVD or CD-ROM Test Error
Problem Check that...
Power-On-Self-Test The drive is correctly
displays hard disk, DVD or configured in the PC's
CD-ROM drive test error Setup program. Refer to
page 36 or page 37.
The drive cables are
correctly connected.
The drive cable is working.
If the drive still does not work...
You may need to update your PC's Basic Input Output
System (BIOS).
The drive is working.
The system board is
working.
You receive a S.M.A.R.T.
alert during the Power-On-
Self-Test.
Refer to page 35 for more information. If the problem persists, contact HP Support or your authorized dealer
20
How
1 Switch the PC OFF then ON.
2 When the message Press F2 to Enter Setup appears, press the F2
key.
3 Check the drive is enabled and the correct type is selected.
1 Disconnect the power cord.
2 Remove the PC's cover.
3 Check the drive cables are correctly connected (refer to chapter 2).
4 Close the PC then switch it on and check it works.
1 Disconnect the power cord.
2 Remove the PC's cover.
3 Replace the drive cable by a known working cable from the same
model of PC (refer to page 49).
4 Close the PC then switch it on and check it works.
Run DiagTools from a bootable floppy disk. Refer to page 10.
Create a bootable floppy to update your PC's BIOS. Refer to page 32
1 Disconnect the power cord.
2 Remove the PC's cover.
3 Replace the drive by a known working drive from the same model of
PC (refer to page 48).
4 Close the PC then switch it on and check it works.
1 Disconnect the power cord.
2 Remove the PC's cover.
3 Replace the system board by a known working board from the same
model of PC (refer to your PC's User's Guide).
4 Close the PC, reconnect the power cord and check that the PC and
drive work.
5 If the drive works, contact HP Support or your authorized dealer for
further troubleshooting information.
R R R R e e e e c c c c o o o o m m m m m m m m e e e e n n n n d d d d e e e e d d d d a a a a c c c c t t t t i i i i o o o o n n n n : : : : Carry out an immediate data backup, then contact
HP Support at
replacement hard drive.
www.hp.com/go/vectrasupport
for a