If Your Monitor Is Not Working Properly - HP Vectra VEi7 Supplementary Manual

1 Troubleshooting Your PC

If Your Monitor Is Not Working Properly

If Your Monitor Is Not Working Properly
Problem Check that...
PC's power indicator light The display is switched ON
and hard disk activity (LED is on).
light work but the screen
The monitor's power cord
remains blank.
is correctly connected.
The monitor's power outlet
is working.
If the monitor still does not work
The monitor's brightness
and contrast settings are
correct.
The video cable pins are
not damaged.
You may need to update your PC's Basic Input Output
System (BIOS).
The PC's integrated video is
working.
The monitor settings in
your PC are compatible
with your monitor
The monitor itself is not
faulty.
16
How
Refer to the monitor manual for an explanation of the LEDs.
Ensure the power cord is plugged into a grounded power outlet and
into the monitor.
Plug a light into the grounded power outlet and check it illuminates.
Refer to the monitor manual if necessary.
1 Switch off and unplug the monitor.
2 Disconnect the video cable and straighten any bent pins.
3 Reconnect the video cable.
4 Switch on the monitor and see if it works.
Create a bootable floppy to update your PC's BIOS. Refer to page 32.
1 Disconnect the power cord.
2 Remove the PC's cover.
3 Install a known working system board from the same model of
PC.
4 Reconnect the power cord.
5 If the monitor works, inform HP Support or your authorized dealer
that the system board is defective.
•
Windows NT 4.0: Enter VGA mode when prompted during start-
up, then reset the resolution.
• Windows 95/98: Restart the PC. The Hewlett-Packard screen is
displayed. When you hear a beep, press F8 and then start the PC
in safe mode. Double-click on the Display icon in your PC's
Control Panel, then click on the Settings button. Use the
sliding control to reset the resolution.
1 Replace the monitor by a known working monitor from the same
model of PC.
2 If the monitor starts, contact HP Support or your authorized
dealer. The monitor may need to be replaced.