If There Is A Hard Disk Or Cd-Rom Drive Test Error - HP Net PC 20 Troubleshooting Manual

1 Troubleshooting Your PC

If There Is a Hard Disk or CD-ROM Drive Test Error

If There Is a Hard Disk or CD-ROM Drive Test Error
Problem
Power-On-Self-Test displays hard
disk or CD-ROM drive test error
If the drive still does not work
WARNING: For your safety,
never remove the PC's cover
without first removing the power
cord from the power outlet, and
any connection to a
telecommunication network.
Always replace the cover before
switching the PC on again.
If the drive still does not work
WARNING: To avoid electrical
shock and harm to your eyes by
laser, do not open the laser
module. The laser module should
be serviced by service personnel
only. Do not attempt to make
any adjustment to the laser unit.
Refer to the label on the CD-
ROM for power requirements
and wavelength. This product is
a class 1 laser product.
If the problem persists, contact HP Support or your authorized dealer
13
Check that...
The drive is correctly
configured in the PC's
Setup program. Refer
to page 27.
The drive cables are
correctly connected.
The drive cable is
working.
The drive is working.
The system board is
working.
English
Switch the PC OFF then ON.
•
Press Delete or F2 during startup to enter the Setup program.
•
Check the drive is enabled and the correct type is selected.
•
Disconnect the power cord.
•
Open the PC.
•
Check the drive cables are correctly connected (refer to the Accessories Guide
•
for more information).
Close the PC then switch it on and check it works.
•
Disconnect the power cord.
•
Open the PC.
•
Replace the drive cable by a known good cable from a similar PC (refer to the
•
Accessories Guide for more information).
Close the PC then switch it on and check it works.
•
Disconnect the power cord.
•
Open the PC.
•
Replace the drive by a known good drive from a similar PC (refer to the
•
Accessories Guide for more information).
Close the PC then switch it on and check it works.
•
Disconnect the power cord.
•
Open the PC.
•
Replace the system board by a known good board from a similar PC.
•
Close the PC, reconnect the power cord and check that the PC and drive work.
•
If the drive works, contact HP Support or your authorized dealer for further
•
troubleshooting information.
How