Canon VB-C60 Operation Manual page 169

Troubleshooting
Video is not displayed
If you want to improve the video quality, refer to "Setting the Image Size, Quality and
Frame Rate (Video)" ( P.1-22) in "Chapter 1 Detailed Settings" to change the settings to
adjust the quality.
Up to 30 viewers can access the camera at the same time. If this limit has been
exceeded, video is not displayed and a message appears.
There is no audio
If there is no audio, check the audio server settings of the camera and also check the
sound and audio device settings of the PC.
If you are using Admin Viewer with the Administrator authorities, check if the camera is
connected to VK Viewer or other viewer that lets the Administrator use audio.
Audio cannot be used if you are using a proxy server.
Stream recording cannot be used
Stream recording cannot be used if HTTP or FTP upload is selected for [Upload] in the
[Upload] menu. To use stream recording, set [Upload Disabled] under [Upload] ( P. 1-
24).
The camera cannot be controlled
If you connect to Admin Viewer as an Administrator, you will have an exclusive
possession of the camera control privileges. If you connect to Admin Viewer as an
authorized user, you cannot control the camera unless the current Administrator releases
the camera control privileges. Contact your Administrator ( P. 3-3).
The viewer gets disconnected
Check the network and PC for abnormality.
Reboot the PC and connect again.
You forgot your password
You can initialize all settings of the camera, except for the date and time, using the reset
switch ( P. 5-21). The Administrator password required for initialization is "VB-C60."
Note, however, that network settings such as the IP address and subnet mask will be
initialized and must be set again.
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