Warranty Declaration - Heartway Medical Products S11E User Manual

WARRANTY DECLARATION

Quality/ Warranty Declaration
Products are fit for purpose and of excellent quality and performance.
For valid warranty claims Heartway will, at their discretion, replace/
repair/ refund items mutually agreed to be defective.
Heartway's Warranty as Following:
Frame: Two‐year limited warranty
Controllers: One‐and‐a‐half‐year limited warranty
Electronic Components and Charger: One‐year limited warranty
Warranty Exclusion. The following items are not covered by warranty.
Motor brushes
Seat Cushion
Rear Shroud
Any damage or defect of any nature occurring from the misuse, abuse of the product,
improper operation or improper storage is not to be covered. The warranty is to start
from the date of arrival of our products. Normally, the average lifespan of a scooter will
last 5-year long. Heartway will be able to provide the spare-part support for five-year
long after scooters purchased.
Note: If you encounter a damaged or cracked battery; please enclose it in a plastic bag
and call the local authorized dealers immediately for instructions on disposal and
recycling.
Product Safety Notice and Product Recalls
For detailed product safety notice and product recalls, please contact your local
authorized distributer direct. The recall notice should include the following information:
Product description, including the name, make, model and any distinguishing features,
batch, or serial numbers.
Wheel Tires Arm Pads
Fuses / Bulbs
Front Shroud
Tiller Cover
Batteries and Consumable parts
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