Warranty Declaration - Heartway Medical Products S23K User Manual

WARRANTY DECLARATION

Quality/ Warranty Declaration
Products are to be fit for purpose and of excellent quality and performance. For valid
warranty claims Heartway will, at their discretion, replace/ repair/ refund items mutually
agreed to be defective.
Heartway's Warranty as Following:

Frame: Two-year limited warranty

Controllers: One-and-a-half-year limited warranty

Electronic Components and Charger: One-year limited warranty

Warranty Exclusion. The following items are not covered by warranty.

Motor brushes

Seat Cushion

Rear Shroud
Any damage or defect of any nature occurring from the misuse, abuse of the product, improper operation or
improper storage is not to be covered. The warranty is to start from the date of arrival of our products. Normally,
the average lifespan of a scooter will last 5-year long. Heartway will be able to provide the spare-part support
for five-year long after scooters purchased. Note: If you encounter a damaged or cracked battery; please
enclose it in a plastic bag and call the local authorized dealers immediately for instructions on disposal and
recycling.

Wheel Tires

Fuses / Bulbs

Front Shroud

Arm Pads

Tiller Cover

Batteries and Consumable
parts
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