E-Support; Troubleshooting Overview; Identifying And Diagnosing Hardware Problems - HP c8000 Technical Reference Manual

Troubleshooting

E-Support

For online access to technical support information and tools, go to:
http://www.hp.com/bizsupport
Support resources include Web-based troubleshooting tools, technical knowledge databases,
driver and patch downloads, online communities, and proactive notification services.

Troubleshooting Overview

The HP workstation c8000 includes several tools to help you troubleshoot potential problems.
Many problems have simple solutions, so try the tools and suggestions covered in this section
before contacting HP support. The following sections provide additional information about:

Identifying and diagnosing hardware problems

Monitor troubleshooting
System logs and error messages
Identifying and Diagnosing Hardware Problems
For basic troubleshooting tips, see the HP workstation c8000 Getting Started Guide. If you need
further help with a hardware failure, the system LEDs and logs will help you identify the
problem:
LEDs. The lights on the front and rear panels of the workstation change color and blink in
different patterns to help identify specific hardware problems.
LAN Activity LEDs
Hard Disk Activity LED
System Status and Diagnostic LEDs
System Board LED
The BCH Error and Warning Messages provide additional detailed information about
errors identified by the LEDs.
If the LEDs and log files do not provide enough information for you to identify the problem you
are experiencing, HP also provides software diagnostic tools.
NOTE: See Chapter 2, "System Configuration" for detailed instructions on removing and
replacing system components.
4–2 Technical Reference Guide