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SERVICE AND CARE
CARE AND CLEANING
The cabinet housing and front panel of the DMS-500/550/600 and DMS-500/550/600 may be
cleaned with a soft cloth and Windex or a window cleaner. The frequency of cleaning will be
governed by how many hours the DMS-500/550/600 are operated and by operating
environment cleanliness.
CAUTION:
•
Do not let any liquids spill into the vents on top of the unit.
AC POWER FUSE REPLACEMENT
The fuse is located inside the chassis and is not user serviceable. If the unit does not power up,
contact an authorized service representative. Never replace the fuse with any other value than a
two (2) amp slow blow fuse 250V. The AC Power Cord must be unplugged from the AC Power jack
on the back of the unit prior to replacing the fuse. Set the unit Power On/Off switch to the Off
position and plug the AC Power cord back into the AC Power jack. Then set the Power On/Off
switch to the On position and verify proper operation. Contact Cary Audio for advice if the fuse
repeatedly blows.
FACTORY SERVICE
Careful consideration has been given to the design of your DMS-500/550/600 to keep
maintenance problems to a minimum. Any problems or requests for service should be referred to
our Customer Service Department at 919-355-0010. DO NOT return the DMS-500/550/600 to the
factory without a Return Merchandise Authorization (RMA) number from our online Customer
Service Center (www.caryaudio.com).
Cary Audio will assume no responsibility if the shipping company refuses to pay for damage due
to your improper packing or lack of insurance should the unit be lost or damaged in shipment.
Please retain and always use the original shipping carton for shipping the player. Also, Cary
Audio reserves the right to return products sent in for service in a new box set at the customer's
expense if the original packing material was damaged in the initial shipment, or if it is deemed
unsatisfactory to use in return shipping.
NON-WARRANTY REPAIRS
Cary Audio will provide repair service for its products charging on a time and expense basis. At
this time, the standard non-warranty service bench fee is $125 for the first hour and $95 per hour
thereafter. Parts used for repairs as well as return shipping are additional. This may change and is
not a quote for service. Please call us at 919-355-0010 for more information about out-of-
warranty service and repair fees.
CAUTION:
•
Never remove or insert the back panel AC plug when the unit is on or the AC
cord is plugged into the wall
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