How To Test The Connection To Online Services - quadient IS-5000 User Manual

Synchronize Call
This type of call is only for executing a request from Customer Service.
This call updates the automatic call schedule of the machine and the options. See
and Updates on page 275.
Testing the Connection to Online Services
You may test the connection to the Online Services server via the commands in the Online
Services menu:
• Ping server
Establishes a connection and checks whether the server answers to a 'ping' command.
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This test:
- Validates connection parameters (see
- Indicates that the server can be contacted
• Test server
Establishes a connection and tests the communication with the server. This test
confirms that transactions can be held normally.

How to Test the Connection to Online Services

To ping the server...
1. As a user:
Press Menu and select the path:
2. As supervisor:
From the main menu, select the path:
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Test server is a bandwidth test and should only be undertaken after
a request from Customer Service.
Online Services
Connection Settings
Ping server
Maintenance Diagnostics
Options
on page 264)
Ping server