Trouble Shooting - Neopost IJ-60 User Manual

15. TROUBLE SHOOTING

PROBLEM
IJ-XX will not start:
The printer does not
operate:
The Autofeed does not
operate:
The machine does not
print:
Poor print quality:
Envelopes not fed
properly or fed double:
96 Trouble shooting
SOLUTION
Is the IJ-XX connected to the
power supply?
Is the main power outlet switch set to
ON?
Is the machine Top Cover properly
closed?
Check plug fuse (5A) if there is one.
Check machine fuse (1.6A).
Is the printer switched to ON?
Is the printer connected to the power
supply?
Is the main power outlet switch set to
ON?
Is the printer connected to IJ-XX?
Check plug fuse.
Have you selected the correct print
mode? (please see "Setting the
report destination).
Check the connection to the IJ-XX
(please see "Machine connections").
Check that you have made the correct
Print Mode Selection (please
see "Printing options").
Did you remove the protective tape
from the Ink Cartridge before fitting?
(please see "Replacing an ink
cartridge").
Clean the Inker (please see "Cleaning
the ink cartdridge").
Autofeed incorrectly loaded (please
see "Postage printing with autofeed")