Troubleshooting - Canon PRO-500 Series Online Manual

Troubleshooting

Frequently Asked Questions
• Cannot Find Printer on Network
• Cannot Find Printer while Using Wireless LAN
• Printing Does Not Start
• Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear
• An Error Occurs
• Print Results Are Unsatisfactory
• Message Appears
• Cannot Install Printer Driver
• Network Key Unknown
• Paper Jams
Examples of Problems
Printer Does Not Move
• Power Does Not Come On
• Power Shuts Off By Itself
• Printer Suddenly Cannot Be Used
• Printing Does Not Start
• Paper Jams
• Cannot Print from Smartphone/Tablet
Cannot Set Correctly
• Cannot Find Printer on Check Printer Settings Screen (Windows)
• Message Appears on Computer During Setup
• Cannot Find Printer while Using Wireless LAN
• Cannot Find Printer while Using Wired LAN
• USB Connection Problems
• Cannot Communicate with Printer via USB
• Network Key Unknown
• Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings
• Administrator Password Set for Printer Unknown
• Checking Network Information
• Restoring to Factory Defaults
• Cannot Install Printer Driver
• Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows)
• Updating Printer Driver in Network Environment (Windows)
Print Results Are Unsatisfactory
• Printing Does Not Start
• Printing Is Slow
• Printing Stops
• Print Results Are Unsatisfactory
• No Ink Comes Out
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