Cannot Print From Smartphone/Tablet - Canon PRO-500 Series Online Manual

Cannot Print from Smartphone/Tablet

If you cannot print from your smartphone/tablet, it is possible that your smartphone/tablet cannot
communicate with the printer.
Check the cause of your problem according to the connection method.
Cannot Communicate with Printer over Wireless LAN
Cannot Communicate with Printer while It Is in Direct Connection
Note
• For problems on printing with other connection methods or more on performing settings of each
connection method:
Using PIXMA/MAXIFY Cloud Link
Printing with Google Cloud Print
Printing from an AirPrint-enabled Printer with iOS Device
Cannot Communicate with Printer over Wireless LAN
If your smartphone/tablet cannot communicate with the printer, check the following.
Make sure printer is turned on.
Check1
Is icon displayed on LCD?
Check2
Press the HOME button, select LAN settings, and then set Change LAN to Activate wireless LAN.
If the icon is displayed, the printer is not connected to the wireless router.
Are network settings of printer identical with those of wireless router?
Check3
Make sure the network settings of the printer (e.g. wireless router name, SSID, network key, etc.) are identical
with those of the wireless router.
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its
manufacturer.
To check the current network settings of the printer, print out the network setting information.
Printing Network Settings
For Windows, if the network settings of the printer are not identical with those of the wireless router, change
the network settings of the printer to match with those of the wireless router using IJ Network Device Setup
Utility.
Are network settings of your smartphone/tablet identical with those of wireless
Check4
router?
Make sure the network settings of your smartphone/tablet (e.g. wireless router name, SSID, network key, etc.)
are identical with those of the wireless router.
To check the settings of your smartphone/tablet, refer to the instruction manual provided with it.
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