Canon PRO-500 Series Online Manual page 645

If the paper tears in the rear tray or the manual feed tray, see
If there are any foreign objects in the rear tray or manual feed tray, be sure to turn off the printer, unplug it and
remove the foreign object.
Note
• If the feed slot cover is opened, close it slowly.
Clean paper feed roller.
Check8
Cleaning the Paper Feed Roller
Note
• Cleaning the paper feed roller abrades it, so do this only when necessary.
If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.
Paper Jams to remove it.
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