Page 1 PRO-300 series Online Manual English...
Page 2: Table Of Contents
Contents Using This Online Manual......... . 12 Trademarks and Licenses.
Page 3 Registering a Changed Printing Profile..........74 Managing the Printer Power.
Page 4 Removing a Printable Disc............Placing Printable Nail Stickers.
Page 5 Ink Tanks............. 201 Ink.
Page 6 Legal Restrictions on Printing..........264 Screenshots in This Manual.
Page 7 Printing Using Canon Application Software........375...
Page 8 Printing Using Canon Application Software........403...
Page 9 Downloading Canon PRINT Inkjet/SELPHY........
Page 10 Printing Problems............473 Printer Does Not Print.
Page 11 When Error Occurred............. . . 526 Message (Support Code) Appears.
Page 12: Using This Online Manual
Using This Online Manual Symbols Used in This Document Touch-enabled Device Users (Windows) Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.
Page 13: Trademarks And Licenses
(1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
Page 14 Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
Page 15 2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form. 3.
Page 16 7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE.
Page 17 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Page 18 Use is subject to license terms below. This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 19 TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----- Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications.
Page 20 SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 21 FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 22 MIT License Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...
Page 23 CONCERNING THE MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY PARTICULAR PURPOSE. (1) Red Hat Incorporated Copyright (c) 1994-2009 Red Hat, Inc. All rights reserved. This copyrighted material is made available to anyone wishing to use, modify, copy, or redistribute it subject to the terms and conditions of the BSD License.
Page 24 The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
Page 25 The FreeType Project is copyright (C) 1996-2000 by David Turner, Robert Wilhelm, and Werner Lemberg. All rights reserved except as specified below. 1. No Warranty -------------- THE FREETYPE PROJECT IS PROVIDED `AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Page 26 Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation. o freetype-devel@nongnu.org Discusses bugs, as well as engine internals, design issues, specific licenses, porting, etc.
Page 27 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL COPYRIGHT HOLDERS AND CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 28: Information About Paper
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Before Printing on Art Paper...
Page 29: Supported Media Types
Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, Canon paper is not sold by model number. Instead, purchase paper by name.
Page 30 Paper Load Limit Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Media Type) (Mac) Note • When printing photos saved on a PictBridge (Wi-Fi) compliant device, you must specify the page size and media type.
Page 31 ◦ Hagaki 2 • manual feed tray ◦ Letter ◦ Legal ◦ 11"x17"(28x43cm) ◦ A4 ◦ A3 ◦ A3+ ◦ B4 ◦ 8"x10"(20x25cm) ◦ 10"x12"(25x30cm) ◦ 210x594mm ◦ 12"x12"(30x30cm) Special sizes Special page sizes must be within the following limits: •...
Page 32: Paper Load Limit
• Page sizes and media types differ depending on the country or region where the paper is sold. For details on page sizes and media types, access the Canon website. Paper Load Limits of Top Feed and Manual Feed Tray...
Page 33 In this case, load half the amount of paper or less. Note • When using non-Canon genuine specialty paper, load one sheet at a time in the top feed or manual feed tray. Paper Load Limit of Paper Output Tray...
Page 34: Unsupported Media Types
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • Damp paper • Paper that is too thin ◦...
Page 35: Handling Paper
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands.
Page 36: Before Printing On Art Paper
Before Printing on Art Paper When using art paper, dust is liable to be generated. It is therefore recommended that paper dust be removed on art paper just before printing. You will need a soft hair brush (or similar brush used to clean office automation equipment).
Page 37 3. To complete the removal of paper dust, brush the paper in the other direction from top to bottom.
Page 38: Changing Settings From Operation Panel/Web Browser
Changing Settings from Operation Panel/Web Browser Operation Panel LCD and Operation Panel Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Print settings LAN settings PictBridge print settings AirPrint print settings Smartphone photo print settings Other printer settings Language selection Firmware update...
Page 39 Changing the Printer Operation Mode Reducing the Printer Noise Changing Printer Settings from Your Computer (macOS) Registering a Changed Printing Profile Managing the Printer Power Changing the Printer Operation Mode Updating Media Information in Printer Driver Correcting Media Information in Printer Driver (When Printer Used in Shared Environment) Reducing the Printer Noise Changing Printer's Setting Using Web Browser...
Page 40: Operation Panel
Operation Panel A: LCD (Liquid Crystal Display) Displays messages, menu items, and the operational status. B: HOME button Used to display the HOME screen. LCD and Operation Panel C: Back button Returns the LCD to the previous screen. D: OK button Finalizes the selection of a menu or setting item.
Page 41: Lcd And Operation Panel
LCD and Operation Panel Turning on the printer displays the HOME screen. Using the button to select an item from the menu and pressing the OK button enable you to perform each setting. A: Printer status display area Displays printer status, messages, and other information. Notification Messages B: Network Displays network status by the icon.
Page 42 Wi-Fi is enabled but the printer is not connected to the wireless router. Wired LAN is enabled. Wireless Direct is enabled. Network is disabled. C: Ink status display area Displays the ink status. Selecting this item enables you to check the remaining amount of ink and model number of ink tank.
Page 43 Press the button to display the Notice list screen to check messages. Use the button to select a message and press the OK button to view the message details screen to check the details and take action.
Page 44: Changing Settings From Operation Panel
Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel...
Page 45: Changing Settings From Operation Panel
Changing Settings from Operation Panel This section describes the procedure to change the settings in the Printer settings screen, taking the steps to specify Magnification level for borderless as an example. 1. Check that printer is turned on. Power Supply 2.
Page 46 For more on setting items on the operation panel: Setting Items on Operation Panel...
Page 47: Setting Items On Operation Panel
Setting Items on Operation Panel Note • The administrator password is required to change some setting items if it is enabled for changing settings using the operation panel. For more on setting items which the administrator password is required: Setting Administrator Password on Operation Panel Items for Security Administrator password settings Items for Printer...
Page 48: Print Settings
Print settings • Prevent paper abrasion Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower print quality. • Auto photo fix settings When Yes is selected, you can print photos using the Exif information recorded in the image files when Default* or On is selected in printing with a PictBridge (Wi-Fi) compliant device.
Page 49: Lan Settings
LAN settings Select this setting item from HOME screen. Important • The administrator password is required to change settings if it is enabled for changing settings using the operation panel. • Wi-Fi The following setting information on the Wi-Fi connection is displayed. (Some items are not displayed depending on printer settings.) Items Setting...
Page 50 IPv6 stateless address 4 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) IPv6 stateless prefix length 4 XXX (up to 3 digits) IPv6 default gateway 1 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) IPv6 default gateway 2 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) IPv6 default gateway 3...
Page 51 Select when you perform settings for Wi-Fi using a wireless router supporting a Wi-Fi Protected Setup (WPS) PIN code method. Follow the on-screen instructions during setup. ◦ Advanced For details on each setting item: Advanced • Wireless Direct The following setting information on the Wireless Direct connection is displayed. (Some items are not displayed depending on printer settings.) Items Setting...
Page 52 ◦ Change password Changes the password for Wireless Direct. ◦ Connection request confirmation Changes the display/non-display of the confirmation screen when Wi-Fi Direct compatible devices are connected to the printer. ◦ Advanced For details on each setting item: Advanced • Wired LAN The following setting information on the Wired LAN connection is displayed.
Page 53 IPv6 default gateway 2 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) IPv6 default gateway 3 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) IPv6 default gateway 4 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) MAC address (Wired LAN) XX:XX:XX:XX:XX:XX (12 characters) IPsec settings...
Page 54 Important • If the LAN is disabled, the following items can not be selected. ◦ Set printer name Specifies the printer name. You can use 2 to 15 characters for the name. Note • You cannot use the same printer name as that already used for other LAN connected devices. •...
Page 55 Enables/Disables RAW printing. ◦ LLMNR Specifies ON/OFF of LLMNR (Link-Local Multicast Name Resolution). Selecting ON allows the printer to detect printer's IP address from the printer name without a DNS server. ◦ IPP settings Selecting Enable allows you to print via the network with the IPP protocol. ◦...
Page 56: Pictbridge Print Settings
PictBridge print settings Select this setting item from Printer settings on Various settings. You can change the print settings when printing from a PictBridge (Wi-Fi) compliant device. Set the print settings to Default on the PictBridge (Wi-Fi) compliant device when you want to print according to the settings on the printer.
Page 57 When Auto photo fix is selected, the scene or person's face of a shot photo is recognized and the most suitable correction for each photo is made automatically. It makes a darkened face by backlight brighter to print. It also analyzes a scene such as scenery, night scene, person, etc. and corrects each scene with the most suitable color, brightness, or contrasts automatically to print.
Page 58: Airprint Print Settings
AirPrint print settings Select this setting item from Printer settings on Various settings. You can change the print settings when printing using AirPrint from the macOS device or the iOS device. • Print quality settings ◦ Color mode Select the color correction method suited to the type of document to be printed. Important •...
Page 59: Smartphone Photo Print Settings
Smartphone photo print settings You can set the correction for image quality when printing photos from the smartphone or tablet. • Auto photo fix Selecting ON will automatically correct to the optimum image quality. Note • Depending on the print function of the smartphone or tablet used, image correction may not be possible.
Page 60: Other Printer Settings
Other printer settings Select this setting item from Printer settings on Various settings. Important • The administrator password is required to change this setting if the administrator password is enabled. • Date/time settings Sets the current date and time. Important •...
Page 61: Language Selection
Language selection Select this setting item from Printer settings on Various settings. Important • The administrator password is required to change this setting if the administrator password is enabled. Changes the language for messages and menus on the LCD.
Page 62: Firmware Update
Firmware update Select this setting item from Printer settings on Various settings. Important • The administrator password is required to change this setting if the administrator password is enabled. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server.
Page 63: Paper-Related Settings
Paper-related settings Select this setting item from Printer settings on Various settings. • Top feed paper settings Set the paper size and the media type of paper loaded in the top feed. • Manual feed tray paper settings Set the paper size and the media type of paper loaded in the manual feed tray. •...
Page 64: Energy Saving Settings
Energy saving settings Select this setting item from Printer settings on Various settings. Enabling this setting allows you to turn on/off the printer automatically to save electricity. Important • The administrator password is required to change this setting if the administrator password is enabled. •...
Page 65: Quiet Setting
Quiet setting Select this setting item from Printer settings on Various settings. Enable this function on the printer if you want to reduce the operating noise, such as when printing at night. Important • The administrator password is required to change this setting if the administrator password is enabled. •...
Page 66: Auto Maintenance Settings
Auto maintenance settings Select this setting item from Printer settings on Various settings. Important • The administrator password is required to change this setting if the administrator password is enabled. • Auto nozzle check Enables/Disables automatic nozzle checking.
Page 67: Administrator Password Settings
Administrator password settings Select this setting item from Printer settings on Various settings. Important • The administrator password is required to change this setting if the administrator password is enabled. You can specify or disable the administrator password. If you specify the administrator password, select the range and specify the administrator password. •...
Page 68: Setting Administrator Password On Operation Panel
Setting Administrator Password on Operation Panel You can specify or disable the administrator password. Specifying the administrator password requires you to enter the password to use the items or change the settings below. • Web service setup • LAN settings •...
Page 69 6. When the Manage passwords screen is displayed, use the buttons to select Change administrator password and press the OK button. If you do not specify an administrator password, select Remove administrator password and OK button. Select Yes and press the OK button. When the message appears again, press the OK button. 7.
Page 70: Reset Settings
Reset settings Select this setting item from Printer settings on Various settings. Important • The administrator password is required to change this setting if the administrator password is enabled. You can set the settings back to the default. • Web service setup only Sets the Web service settings back to the default.
Page 71: Web Service Setup
◦ IJ Cloud Printing Center setup Registers/Deletes the printer to/from Canon Inkjet Cloud Printing Center. ◦ Check Web service setup Make sure whether the printer is registered to Google Cloud Print or Canon Inkjet Cloud Printing Center. • Issue registration code In order to link the web service and printer, obtain the registration code from the service origin.
Page 72: Printer Information
Printer information Select this setting item from HOME screen. • System information Displays printer's system information. • Error history Displays the error history. Up to 5 error codes appears. For more on the error code, refer to List of Support Code for Error.
Page 73: Changing Printer Settings From Your Computer (Macos)
Changing Printer Settings from Your Computer (macOS) Registering a Changed Printing Profile Managing the Printer Power Changing the Printer Operation Mode Updating Media Information in Printer Driver Correcting Media Information in Printer Driver (When Printer Used in Shared Environment) Reducing the Printer Noise...
Page 74: Registering A Changed Printing Profile
Registering a Changed Printing Profile You can name and register the printing profile you made in the Print Dialog. The registered printing profile can be called up from Presets to be used. You can also delete the unnecessary printing profile. The procedure for registering a printing profile is as follows: Registering a Printing Profile 1.
Page 75 Deleting Unnecessary Printing Profile 1. Select the printing profile to be deleted In the print dialog, select Show Presets... in the Presets section. Then in the dialog that appears, select the name of the printing profile to be deleted. 2. Delete the printing profile Click Delete, and click OK.
Page 76: Managing The Printer Power
Managing the Printer Power Printer power supply is operated from Remote UI. Energy saving settings Energy saving settings allow you to set Auto power off and Auto power on. The Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains inactive for a certain period.
Page 77: Changing The Printer Operation Mode
The procedure for configuring Custom Settings is as follows: 1. Select Custom Settings from the pop-up menu on the Canon IJ Printer Utility2 Note • If the computer is unable to communicate with the printer, a message may be displayed because the computer cannot access the function information that was set on the printer.
Page 78: Updating Media Information In Printer Driver
The procedure for updating media information is described below. Update Media Information 1. From the Canon IJ Printer Utility2 pop-up menu, select Media Information 2. Click Update Media Information A dialog appears. 3. Check that the media information has updated By following the dialog instructions, check that the printer is on, and then click OK.
Page 79 Important • Ensure that a user with administrator privileges carries out the media information update. Users other than administrators can check if a media information update is required, but cannot carry out the update itself. • When you have added, deleted, or edited media using administrative tools (the Media Configuration Tool) but have not updated the media information, issues may arise such as the inability to print.
Page 80: Correcting Media Information In Printer Driver (When Printer Used In Shared Environment)
The procedure for correcting media information is described below. Correct Media Information 1. From the Canon IJ Printer Utility2 pop-up menu, select Media Information 2. Click Correct Media Information After checking whether or not the printer driver's media information is correct, a message will be displayed.
Page 81: Reducing The Printer Noise
Reducing the Printer Noise The silent function allows you to reduce the operating noise of this printer. Select when you wish to reduce the operating noise of the printer at night, etc. Using this function may lower the print speed. 1.
Page 82: Changing Printer's Setting Using Web Browser
Changing Printer's Setting Using Web Browser Configuration Changes Using Web Browser Changeable Setting Items Using Web Browser Setting Password Registering Printer's Root Certificate to Web Browser for SSL Communication (Remote UI) Registering Printer's Root Certificate to Local Computer for SSL Communication Generating Server Certificate (Self-signed Certificate)
Page 83: Configuration Changes Using Web Browser
Configuration Changes Using Web Browser You can check the printer status and change the printer settings using the web browser on your smartphone, tablet, or computer. To check the printer status and to change the printer settings, display "Remote UI" on the web browser. Note •...
Page 84 Diagonal lines are displayed for disabled LAN icons. 4. Use the buttons, check the IPv4 address. 3. Open web browser on your smartphone, tablet, or computer and enter IP address. Enter as following in the URL field of the web browser. http://XXX.XXX.XXX.XXX Enter the IP address in "XXX.XXX.XXX.XXX".
Page 85 For details on setting password, see Setting Password. 7. Check printer status and change printer settings. For changeable setting items, see below. Changeable Setting Items Using Web Browser 8. When you finish checking printer status and changing printer settings, select Log out. 9.
Page 86: Changeable Setting Items Using Web Browser
Changeable Setting Items Using Web Browser Note • The items described here and the items displayed in the web browser may differ in display order. • The item which can be used is different in administrator mode or in standard user mode. Items for Security Security (Item for administrator) This function allows you to specify the password, the standard user mode settings, and SSL/TLS...
Page 87 Web service connection setup (Item for administrator) This function allows you to register to Google Cloud Print or IJ Cloud Printing Center, or delete a registration. Other Items Printer status This function displays printer information such as the remaining ink amount, the status, and detailed error information.
Page 88: Setting Password
Setting Password Each of passwords for administrator and standard user can be set. When logging in with password for administrator, all settings can be changed. When logging in with password for standard user, some of the settings can be changed. When logging in with password for administrator, you can restrict the function for standard user.
Page 89 Important • The following character restrictions apply to the password: • Set the password by using 4 to 32 characters. • The allowed characters are single-byte alphanumeric characters, blank space, umlaut characters, and the below characters. - ! @ # $ % ^ & * _ ; : , . / ` = + ' " ( ) { } [ ] < > | •...
Page 90: Registering Printer's Root Certificate To Web Browser For Ssl Communication (Remote Ui)
Registering Printer's Root Certificate to Web Browser for SSL Communication (Remote UI) If the printer's root certificate has not been registered to the web browser, a message to warn you that the secure connection is not guaranteed may appear. When you display Remote UI for the first time on your smartphone, tablet, or computer, download the root certificate, and then register it to the web browser.
Page 91 5. Select Place all certificates in the following store. 6. Select Browse. Select Certificate Store screen is displayed. 7. Select Trusted Root Certification Authorities and OK. 8. Select Next on Certificate Import Wizard screen. 9. If Completing the Certificate Import Wizard appears, select Finish. Security Warning screen is displayed.
Page 92 5. If thumbprint of certificate detail information matches printer's thumbprint, select Always Trust. The root certificate registration is completed. Note • If a password is set on your device, entering a password may be required. For Chrome on Android 1. Select Download on Remote UI. Downloading the root certificate is started and then Name the certificate screen is displayed.
Page 93 The root certificate registration is completed. If the message to warn you that the secure connection is not guaranteed appears when you select Log in on Remote UI after registering the root certificate, restart the web browser. The message will not appear on the web browser.
Page 94: Registering Printer's Root Certificate To Local Computer For Ssl Communication
Registering Printer's Root Certificate to Local Computer for SSL Communication To print from your computer or use Device Management Console and so on, when you connect the printer to a computer using SSL encrypted communication, you need to register (import) the printer's root certificate to your computer.
Page 95 The Certificate Import Wizard screen appears. 6. Select Local Machine. 1. Select Local Machine on the startup screen of Certificate Import Wizard. 2. Select Next. 3. Select Yes on the displayed screen. The Certificate Store screen appears. 7. Select Place all certificates in the following store. 8.
Page 96 For Windows 7 The procedure below describes how to import a root certificate in Windows 7. Important • Be sure to create a certificate snap-in before importing a root certificate. The root certificate will be registered to the local user if you import it without creating a certificate snap-in.
Page 97 Downloading Certificate Start up Remote UI. 2. Select For secure communication. Note • You can download a certificate from Status Monitor. 1. Open status monitor. Open the Printing Preferences, and select Enable Status Monitor on Main. 2. Download a certificate. Select Download Security Certificate from the Remote UI menu.
Page 98 3. Select OK on the displayed screen. Checking Imported Certificate Make sure the imported certificate has been registered to your computer. 1. Display certificate list. On the left window of Microsoft Management Console, select Console Root > Certificates (Local Computer) > Trusted Root Certificate Authorities in this order, and select Certificates to display the certificate list.
Page 99 • Selecting the magnifying glass icon on the right of download list displays the folder containing the certificate. 5. Select Add. Select the destination for the certificate on Keychain. Selecting Add displays information on the certificate. Note • You can add the certificate by selecting the same certificate on Keychain Access. Check the name of certification to add after selecting View Certificates.
Page 100: Generating Server Certificate (Self-Signed Certificate)
Generating Server Certificate (Self-signed Certificate) When you use SSL connection via IPv6 network, you need to generate an IPv6 server certificate using the printer. Generate the server certificate from Remote UI. Follow the procedure below. Checking Printer's IP Address Step1 Generating Server Certificate Step2 Checking Generated Server Certificate...
Page 101 Generating Server Certificate 1. Open web browser on your smartphone, tablet, or computer and enter the printer IP address. Enter as following in the URL field of the web browser. http://[XXXX::XXXX:XXXX:XXXX:XXXX] On "XXXX::XXXX:XXXX:XXXX:XXXX", enter the abbreviation value on "3-2-16 Link Local Address". The top screen of Remote UI appears.
Page 102 8. Select Generate. The server certificate starts to be generated. When the server certificate has been generated, Generated a self-signed certificate. appears. 9. Select Restart LAN. LAN will be restarted. When LAN has been restarted, Printer status on Remote UI appears. Note •...
Page 103: Printer Parts
Printer Parts Front View Rear View Inside View Power Supply...
Page 104: Front View
Front View A: Top Cover Open to replace an ink tank or to remove jammed paper inside the printer. B: Top Feed Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time.
Page 105 Operation Panel G: Paper Output Tray Printed paper is ejected. Open it before printing. H: Output Tray Extension Open to support ejected paper. I: Paper Output Support Pull out to support ejected paper. J: Multi-purpose Tray Guide Place the multi-purpose tray here. K: Multi-purpose Tray Storage Compartment The multi-purpose tray supplied with the printer can be stored here.
Page 106: Rear View
Rear View A: Paper Support Pull out to load paper in the manual feed tray. B: Manual Feed Tray Load one sheet of 8" x 10" (20 x 25 cm) size paper or larger, or thick paper at a time. Loading Paper in the Manual Feed Tray C: Paper Jam Clearing button Press this button when removing paper jammed in the manual feed tray.
Page 107: Inside View
Inside View A: Print Head Lock Lever Locks the print head into place. B: Print Head Holder Install the print head here. Important • Do not raise the print head lock lever after installing the print head. Note • For details on replacing an ink tank, see Replacing Ink Tanks.
Page 108: Power Supply
Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer...
Page 109: Checking That Power Is On
Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 110: Turning The Printer On And Off
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Checking that Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 111 Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval.
Page 112: Checking The Power Plug/Power Cord
• If you find anything unusual with the power plug/power cord described above, unplug the power cord and contact your nearest Canon service center. Using the printer with one of the unusual conditions above may cause a fire or an electric shock.
Page 113: Unplugging The Printer
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
Page 114: Handling Paper, Multi-Purpose Tray, Etc
Handling Paper, Multi-purpose Tray, etc. Loading Paper Placing Multi-purpose Tray...
Page 115: Loading Paper
Loading Paper Paper Sources Loading Paper in the Top Feed Loading Paper in the Manual Feed Tray Register Paper Information...
Page 116: Paper Sources
Paper Sources The printer has two paper sources for feeding paper, the top feed (A) and manual feed tray (B). Top Feed Load paper from 4" x 6" (10 x 15 cm) size to A3+ size. Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time.
Page 117 Loading Paper in the Manual Feed Tray...
Page 118: Loading Paper In The Top Feed
• If you cut plain paper to a size of 5" x 7" (13 x 18 cm) or smaller to perform a trial print, it may cause a paper jam. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types.
Page 119 Important • If the multi-purpose tray guide (C) is open, be sure to close it. 4. Open the output tray extension (D), then pull out the paper output support (E). 5. Open the feed slot cover (F). 6. Slide right paper guide (G) to open both paper guides and load the paper in the center of the top feed WITH THE PRINT SIDE FACING YOU.
Page 120 7. Slide right paper guide (G) to align both paper guides with both sides of the paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly. Important • Always load paper in the portrait orientation (H). Loading paper in the landscape orientation (I) can cause paper jams.
Page 121 • For loading long-length paper (paper that the length is up to 39.00 in. (990.6 mm)), the leading edges of paper are lifted depending on the paper weight and printouts may be misaligned. Prevent the leading edges of paper from lifting by holding the parts protruding from the tray or other ways.
Page 122 • For printing on long-length paper (paper that the length is up to 39.00 in. (990.6 mm)), hold ejected paper with your hand or use the printer at the location that paper does not fall. If paper falls, the printed surface may get dirty or be damaged.
Page 123: Loading Paper In The Manual Feed Tray
You can load one sheet of 8" x 10" (20 x 25 cm) size paper or larger in the manual feed tray at a time. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types.
Page 124 5. Slide the paper guides (G) to open them, and load ONLY ONE SHEET OF PAPER in the center of the manual feed tray WITH THE PRINT SIDE FACING YOU. 6. Slide the paper guides (G) to align them with both sides of the paper stack. Do not slide the paper guides too hard against the paper.
Page 125 Important • Always load paper in the portrait orientation (H). Loading paper in the landscape orientation (I) can cause paper jams. 7. Check if the paper is set properly in the manual feed tray. Make sure that the paper is set firmly against the bottom of the manual feed tray and against the paper guides by slightly jiggling the paper up and down.
Page 126 • There are various types of paper, such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality.
Page 127: Register Paper Information
Register Paper Information By registering the paper size and the media type loaded in the top feed or the manual feed tray, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the paper settings.
Page 128 Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Media Type) (macOS) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (macOS) When the paper settings specified when printing differ from the paper information registered in the printer:...
Page 129 Select Next using the buttons and press the printer's OK button to display the screen below. Select the appropriate action using the buttons and press the printer's OK button. Note • Depending on the setting, the choices below may not be displayed. Print with the loaded paper.
Page 130 Default Setting for Displaying the Message which Prevents Misprinting • When you print without using the printer driver (when printing from the printer's operation panel or smartphone/tablet): The message which prevents misprinting is enabled by default. To change whether to display a misprint prevention message when printing without using the printer driver: Paper-related settings •...
Page 131: Placing Multi-Purpose Tray
Placing Multi-purpose Tray Cautions When Printing with Multi-purpose Tray Placing a Printable Disc Placing Printable Nail Stickers...
Page 132: Cautions When Printing With Multi-Purpose Tray
Cautions When Printing with Multi-purpose Tray Cautions Common to using Multi-purpose Tray • Be sure to use the multi-purpose tray supplied with this printer. • Do not mount the multi-purpose tray while the printer is in operation. • Do not remove the multi-purpose tray while the printer is in operation. Doing so may damage the printer, the multi-purpose tray, or the media.
Page 133: Placing A Printable Disc
Placing a Printable Disc Before Placing a Printable Disc Placing a Printable Disc Removing a Printable Disc...
Page 134: Before Placing A Printable Disc
Before Placing a Printable Disc A printable disc differs from regular disc (BD/DVD/CD, etc.) in that its label surface has been specially processed or printing by an inkjet printer. The following items are needed to print onto the printable disc. •...
Page 135: Placing A Printable Disc
Placing a Printable Disc To print onto a printable disc, place it on the supplied multi-purpose tray, and then insert it into the printer. Important • Do not mount the multi-purpose tray until the message prompting you to load the printable disc appears.
Page 136 4. Place printable disc on multi-purpose tray. Important • Check that there is no dirt on the multi-purpose tray before placing a printable disc on it. • When placing a printable disc on the multi-purpose tray, do not touch the printing surface of the disc or the reflectors (C) on the multi-purpose tray.
Page 137 2. While pressing down lock with printable disc, insert top of printable disc into slits (E). 5. Place multi-purpose tray on multi-purpose tray guide. 6. Insert multi-purpose tray straight in in horizontal direction until arrow ( ) on multi-purpose tray guide is approximately aligned with arrow ( ) on multi-purpose tray.
Page 138 Note • The multi-purpose tray may be ejected after a certain amount of time passes. In such a case, follow the on-screen instructions to place the multi-purpose tray again.
Page 139: Removing A Printable Disc
Removing a Printable Disc 1. Pull out multi-purpose tray. 2. Close the multi-purpose tray guide. Important • If the multi-purpose tray guide is opened, you cannot print on paper as it will not feed properly. Make sure that the multi-purpose tray guide is closed. 3.
Page 140 Note • Allow the printing surface to dry before removing the disc. If you see printing on the multi-purpose tray or on the transparent parts of the inner or outer diameters of the printable disc, wipe them clean after the printing surface has dried. 4.
Page 141: Placing Printable Nail Stickers
Placing Printable Nail Stickers Before Placing Printable Nail Stickers Placing Printable Nail Stickers Removing Printable Nail Stickers...
Page 142: Before Placing Printable Nail Stickers
Before Placing Printable Nail Stickers The following items are needed to print onto Printable Nail Stickers. • Multi-purpose tray (supplied with the printer) * Use the multi-purpose tray with "A" on the surface. • Printable Nail Stickers (NL-101) Note • For the latest information on Printable Nail Stickers, access our website.
Page 143: Placing Printable Nail Stickers
Placing Printable Nail Stickers To print onto Printable Nail Stickers, place them on the multi-purpose tray supplied with the printer, and then insert them into the printer. Important • Do not mount the multi-purpose tray until the message prompting you to load Printable Nail Stickers appears.
Page 144 4. Place Printable Nail Stickers on multi-purpose tray. Important • Check that there is no dirt on the multi-purpose tray before placing Printable Nail Stickers on it. • To prevent getting dirt or fingerprints on Printable Nail Stickers, hold the stickers by their edges. If the print side gets any dirt or is damaged, it may cause poor print quality.
Page 145 2. While pressing down lock with Printable Nail Stickers, insert two tabs (E) on top into slits (F) on multi-purpose tray. 5. Place multi-purpose tray on multi-purpose tray guide. 6. Insert multi-purpose tray straight in in horizontal direction until arrow ( ) on multi-purpose tray guide is approximately aligned with arrow ( ) on multi-purpose tray.
Page 146 Note • The multi-purpose tray may be ejected after a certain amount of time passes. In such a case, follow the on-screen instructions to place the multi-purpose tray again.
Page 147: Removing Printable Nail Stickers
Removing Printable Nail Stickers 1. Pull out multi-purpose tray. 2. Close the multi-purpose tray guide. Important • If the multi-purpose tray guide is opened, you cannot print on paper as it will not feed properly. Make sure that the multi-purpose tray guide is closed. 3.
Page 148 Note • Allow the printing surface to dry before removing Printable Nail Stickers. If you see printing on the multi-purpose tray or outside the Printable Nail Stickers, wipe them clean after the printing surface has dried. 4. Peel a sheet of Printable Nail Stickers from adapter. Important •...
Page 149: Network
Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. ◦...
Page 150 Note • You can connect the printer and computer using a USB cable (USB connection). Prepare a USB cable. For details, see Connects to Another Computer via LAN/Changes from USB to LAN Connection. Network Connection Settings/Setup Perform connection setup for the printer and computer/smartphone/tablet. For more on setup procedure, click here.
Page 151 Notice/Restriction See below for details. • Restrictions on network settings: Restrictions • Notices when printing using web service: Notice for Web Service Printing...
Page 152: Restrictions
Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connection Using a Wired Network cannot be performed on printers that do not support a wired connection.
Page 153 • To prevent automatic connection to the printer in Wireless Direct mode, change the connection mode after using the printer, or set not to connect automatically in the Wi-Fi settings of the device. For details on changing the settings of your device, see the manual supplied with the device or contact its manufacturer.
Page 154: Network Connection Tips
Network Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Connecting with Wireless Direct...
Page 155: Default Network Settings
XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enable/disable Bonjour Enable Service name Canon PRO-300 series LPR protocol settings Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable Wired LAN DRX settings Enable ("XX" represents alphanumeric characters.) * Default value depends on printer.
Page 156 *1 "ab" is specified at random and "XX" represents last two digits of printer's MAC address. (The value is specified when the printer is turned on for the first time.) *2 The password is specified automatically when the printer is turned on for the first time.
Page 157: Detect Same Printer Name
Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results.
Page 158: Connects To Another Computer Via Lan/Changes From Usb To Lan Connection
Connects to Another Computer via LAN/Changes from USB to LAN Connection To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, click here and perform setup.
Page 159: Printing Network Settings
XXXXXXXX Network Diagnostics Network diagnostics – Diagnostic Result Diagnostic result XXXXXXXX Result Codes Result codes XXXXXXXX Result Code Details Result code details http://canon.com/ijnwt Wireless LAN Wireless LAN Enable/Disable Infrastructure Infrastructure Enable/Disable 3-2-1 Signal Strength Signal strength 0 to 100 [%]...
Page 160 3-2-2 Link Quality Link quality 0 to 100 [%] 3-2-3 Frequency Frequency XX (GHz) 3-2-4 MAC Address MAC address XX:XX:XX:XX:XX:XX 3-2-5 Connection Connection status Active/Inactive 3-2-6 SSID SSID Wireless LAN network name (SSID) 3-2-7 Channel Channel XXX (1 to 13, 36, 40, 44, 48, 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140, 149, 153, 157, 161, 165) 3-2-8...
Page 161 XXXX:XXXX:XXXX:XXXX 3-2-25 Stateless Prefix Stateless prefix length Length4 3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-29 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-30 Manual Setting Manual Setting...
Page 162 3-3-12 TCP/IPv6 TCP/IPv6 Enable/Disable 3-3-13 Link Local Address Link local address XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-3-14 Link Local Prefix Link local prefix length Length 3-3-15 IPsec IPsec setting Active 3-3-16 Security Protocol Security method – 3-3-17 Wireless LAN DRX Discontinuous recep- Enable/Disable tion (wireless direct) Wired LAN Wired LAN...
Page 163 4-15 Stateless Prefix Stateless Prefix Length3 Length3 4-16 Stateless Address4 Stateless Address4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-17 Stateless Prefix Stateless Prefix Length4 Length4 4-18 Default Gateway1 Default Gateway1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-19 Default Gateway2 Default Gateway2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-20 Default Gateway3 Default Gateway3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-21...
Page 164 5-12 SNMP SNMP setting Enable/Disable 5-13 PictBridge Commun. PictBridge Communica- Enable/Disable tion 5-14 DNS Server Obtain DNS server ad- Auto/Manual dress automatically 5-15 Primary Server Primary server address XXX.XXX.XXX.XXX 5-16 Secondary Server Secondary server ad- XXX.XXX.XXX.XXX dress 5-17 Proxy Server Proxy server setting Enable/Disable 5-18...
Page 165: Reconfiguration Method Of Lan Connection/Reconfiguration Method Of Wi-Fi Connection
Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Reconfiguration Method of LAN Connection Reconfiguration Method of Wi-Fi Connection Reconfiguration Method of LAN Connection Follow either procedure below to change LAN connection method (wired or wireless). • For Windows: ◦ Redo setup from the web page. ◦...
Page 166 6. Select Easy wireless connect and press the OK button. 7. Check message and press the OK button. Follow instructions on your computer, smartphone or tablet. 8. If message saying setup is completed appears, press the OK button. • For macOS: Refer to Changing the Connection Mode.
Page 167: Connecting With Wireless Direct
Connecting with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using Wireless Direct) This section describes Wireless Direct, which allows you to print by connecting the devices to the printer directly.
Page 168 2. Select "DIRECT-XXXX-PRO-300 series" ("X" represents alphanumeric characters) from list displayed on your device. Note • If "DIRECT-XXXX-PRO-300 series" does not appear on the list, Wireless Direct is not enabled. Changing Printer Setting to Use Wireless Direct to enable Wireless Direct.
Page 169 2. Select Wireless Direct and then press the OK button. 3. Select Settings and then press the OK button. • Change SSID/device name Change the identifier (SSID) for Wireless Direct. The identifier (SSID) is the printer's name (device name) displayed on a Wi-Fi Direct compatible device.
Page 170 Important • To prevent an unauthorized access, we recommend you should select the setting to display the confirmation screen. Note • If you change the Wireless Direct setting of the printer, also change the wireless router setting of the device.
Page 171: Ij Network Device Setup Utility (Macos)
IJ Network Device Setup Utility (macOS) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function...
Page 172: Ij Network Device Setup Utility
IJ Network Device Setup Utility If anything is wrong with connection, IJ Network Device Setup Utility diagnoses the settings of the printer and those of computer on which it is installed. In addition, IJ Network Device Setup Utility restores the status of the printer and computer.
Page 173: Starting Up Ij Network Device Setup Utility
Starting Up IJ Network Device Setup Utility Start up Launchpad, select Canon Utilities, and then select IJ Network Device Setup Utility. When you start up IJ Network Device Setup Utility, the screen below appears. Enter the password specified for your computer and select Install Helper. IJ Network Device Setup Utility starts diagnosis and repair of network.
Page 174: Diagnosing And Repairing Network Settings
Diagnosing and Repairing Network Settings IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. For details: List of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up.
Page 175: List Of Models Which Does Not Support Diagnosis And Repair Function
List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...
Page 176: Other Network Information
Other Network Information Technical Terms Restrictions Firewall List of Devices Which May Interfere with Wi-Fi Communication...
Page 177: Technical Terms
Technical Terms In this section, technical terms used in the manual are explained. • Ad-hoc Client computer and printer setting where wireless communication occurs on a peer-to-peer basis, i.e., all clients in with the same network name (SSID) communicate directly with each other. No wireless router is required.
Page 178 • Bonjour A service built into macOS operating system to detect the connectable devices on a network automatically. • Channel Frequency channel for wireless communication. In the infrastructure mode, the channel is automatically adjusted to match that set to the wireless router. This printer supports channels 1 to 13. (Channels 12 and 13 are not supported depending on the country or region of purchase.) Note that the number of channels that can be used for your Wi-Fi varies depending on the region or country.
Page 179 • Firewall It is a system that prevents an unlawful computer access in the network. To prevent, you can use the firewall function of a broadband router, the security software installed in the computer, or operation system for computer. • Host name A name for a computer or printer on network so that it can be recognized easily.
Page 180 • Key Format Select either ASCII or Hex as the WEP key format. The character that can be used for the WEP key differs depending on the selected key formats. ◦ ASCII Specify with a 5 or 13-character string that can include alphanumeric and underscore "_" characters.
Page 181 • Prefix length The number of bits on the network part of an IP address. The number of bits is 8 bit to 24 bit for IPv4, and 64 bit for IPv6. • Proxy server A server that links a LAN-connected computer to the Internet. When using a proxy server, specify the address and the port number of the proxy server.
Page 182 • Subnet Mask IP address has two components, the network address and the host address. Subnet Mask used to calculate the Subnet Mask address from the IP address. A Subnet Mask is usually assigned by a wireless router or a DHCP server of the router automatically. Example: IP Address: 192.168.127.123 Subnet Mask: 255.255.255.0...
Page 183 • Wireless Direct The printer is used as a wireless router to connect external wireless communication devices (e.g. computers, smartphones, or tablets) in an environment where no wireless router is available. You can connect up to 5 devices to the printer using Wireless Direct. •...
Page 184 Push button configuration (PBC): an actual push button on the hardware or through a simulated push button in the software.
Page 185: Restrictions
Restrictions If you use a printer over the Wi-Fi, we highly recommend you perform security settings for Wi-Fi network using WPA/WPA2 from the viewpoint of security. Wireless communication with a product that does not comply with the Wi-Fi standard cannot be guaranteed. Connecting with too many computers may affect the printer performance, such as printing speed.
Page 186: Firewall
Firewall A firewall is a function of the security software installed in the computer or operation system for computer, and is a system that is designed to prevent unauthorized access to a network. Precautions When Firewall Function is Enabled • A firewall function may limit communications between a printer and a computer. This may disable printer setup and communications.
Page 187: List Of Devices Which May Interfere With Wi-Fi Communication
List of Devices Which May Interfere with Wi-Fi Communication While using the printer via Wi-Fi, the following devices near the printer or wireless router may cause radio frequency interference and affects connection between the printer and wireless router. Radio frequency interference may cause sending print jobs or printing speed to slow down.
Page 188: Sharing The Printer On A Network (Macos)
Sharing the Printer on a Network (macOS) When multiple computers are being used in the network environment, you can share the printer connected to one computer with the other computers. Before carrying out the setup for printer sharing, select Network from System Preferences, and check whether the network settings have been set.
Page 189: Settings On Print Server
Settings on Print Server When you use the printer on a network, set up the printer driver for sharing on the print server system. The procedure for setting up the print server systems is as follows: Install the printer driver on the print server system 2.
Page 190: Settings On Client Pc
Settings on Client PC After setting up the print server system, set up the client system. The procedure for setting up the client systems is as follows: Install the printer driver on the client systems 2. Display the printer list Open System Preferences, and select Printers &...
Page 191: Restrictions On Printer Sharing
Restrictions on Printer Sharing These are restrictions that apply when you are using a printer in a network environment. • Install the same version of the printer driver in the print server system and the client systems. You can download the latest printer driver from our web site. •...
Page 192: Adjustments For Better Print Quality
Adjustments for Better Print Quality Aligning the Print Head Aligning the Print Head Manually...
Page 193: Aligning The Print Head
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • We recommend using the same type of paper for print head alignment as for printing. • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the ink tank whose ink is low.
Page 194 5. Select Yes. The media type selection screen appears. 6. Select paper to use. 7. Load the prepared paper in the paper source specified in the message. If the paper source is the manual feed tray, load one sheet of paper at a time. Loading Paper in the Top Feed Loading Paper in the Manual Feed Tray 8.
Page 195: Aligning The Print Head Manually
Aligning the Print Head Manually Try aligning the print head manually after automatic print head alignment if printing results are not as expected, as when printed ruled lines are misaligned. Note • Before adjusting the print head position manually, adjust the print head position automatically. For details on adjusting the print head position automatically, see Aligning the Print Head.
Page 196 Note • When the automatic print head alignment has not been performed, a message will appear. In this case, select Yes, press the OK button, then perform the automatic print head alignment. The media type selection screen appears. 6. Select paper to use. 7.
Page 197 Note • Look at the pattern and pick the setting that produces the least warped vertical straight lines. A: Vertical straight lines B: Warped vertical straight lines 12. Repeat this procedure until you finish inputting a pattern number in all columns, select OK. 13.
Page 198: Maintenance And Consumables
Maintenance and Consumables Maintenance Procedure Ink Tanks Print Head Performing Maintenance Functions from Your Computer (Windows) Performing Maintenance Functions from Your Computer (macOS) Cleaning the Printer Other Maintenance...
Page 199: Maintenance Procedure
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head and ink tank. This can cause trouble with the print head and ink tank.
Page 200 • When you have performed the procedure until step 4 and the problem has not been resolved, turn off the power and clean the print head deeply again after 24 hours. If the problem is still not resolved, the print head may be damaged. Contact your nearest Canon service center to request a repair.
Page 201: Ink Tanks
Ink Tanks Replacing Ink Tanks Checking Ink Status on the LCD...
Page 202: Ink
Ink may be used for purposes other than printing. When you use the Canon printer for the first time after you install the bundled ink tanks, the printer consumes a small amount of ink in the amount to enable printing by filling the nozzles of the Print Head with ink.
Page 203: Replacing Ink Tanks
Replacing Ink Tanks When remaining ink cautions or errors occur, the message will appear on the LCD to inform you of the error. In this state, the printer cannot print. Take appropriate action according to the message. When Error Occurred Important •...
Page 204 Caution • Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely. Important • Do not touch the metallic parts or other parts inside the printer. •...
Page 205 Important • Do not push the sides of the ink tank. If you push the sides of the ink tank, ink may splash. • Do not touch the inside of the protective cap (B) or the open ink port (C). The ink may stain your hands if you touch them.
Page 206 Important • Do not touch other parts besides the ink tanks. • Handle the ink tank carefully to avoid staining of clothing or the surrounding area. • Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.
Page 207 10. Close the top cover. The printer will automatically start mixing the ink. Wait until the printer stops making operating noise (it takes up to about 2 minutes or less). Note • If the error message appears on the LCD after the top cover is closed, take appropriate action. When Error Occurred •...
Page 208: Checking Ink Status On The Lcd
Checking Ink Status on the LCD 1. Make sure that the power is turned on, and display the HOME screen. If the HOME screen is not displayed, press the HOME button. 2. Select the ink status display area on the HOME screen, then press the OK button. LCD and Operation Panel 3.
Page 209: Print Head
Print Head Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning...
Page 210: Printing The Nozzle Check Pattern
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the ink tank whose ink is low.
Page 211: Examining The Nozzle Check Pattern
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern C or horizontal streaks in the pattern D. A: No missing lines/No horizontal streaks B: Lines are missing/Horizontal streaks are present 2.
Page 212 For B (lines are missing or horizontal streaks are present) in the pattern C or pattern D, or in both patterns: The cleaning is required. Select Also B, then select Yes on the cleaning confirmation screen. Select an ink group containing missing lines or horizontal streaks to perform cleaning. Cleaning the Print Head Note •...
Page 213: Cleaning The Print Head
Cleaning the Print Head Clean the print head if lines are missing or if horizontal streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. You need to prepare: a sheet of A4 or Letter-sized plain paper Check that printer is turned on.
Page 214 • All colors • Pattern 1: PBK / GY / C / PC / MBK • Pattern 2: M / Y / PM / R / CO The confirmation screen will appear. 7. Select Yes. The printer starts cleaning the print head. Do not perform any other operations until the printer completes the cleaning of the print head.
Page 215: Deep Print Head Cleaning
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
Page 216 If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. If the problem is still not resolved, the print head may be damaged. Contact your nearest Canon service center to request a repair.
Page 217: Performing Maintenance Functions From Your Computer (Macos)
Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Checking the Ink Status from Your Computer Printing a Nozzle Check Pattern...
Page 218: Opening Remote Ui For Maintenance
Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3.
Page 219: Cleaning The Print Heads
Cleaning the Print Heads The print head cleaning and deep cleaning functions allow you to clear up clogged print head nozzle. Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.
Page 220 1. Select Utilities from Remote UI 2. Click Deep Cleaning When the dialog opens, select the ink group for which deep cleaning is to be performed. Before running the deep cleaning, check the following items: Check whether the printer is on and open the printer's cover. Check the following items for each ink.
Page 221: Checking The Ink Status From Your Computer
Checking the Ink Status from Your Computer You can check the detailed information such as the remaining ink level and the ink tank types of your model. If you select Printer status from Remote UI, the ink status appears as an illustration. Estimated ink levels You can check the types and levels of ink.
Page 222: Printing A Nozzle Check Pattern
Printing a Nozzle Check Pattern The Nozzle Check function allows you to check whether the print head is working properly by printing a Nozzle Check pattern. Print the pattern if printing becomes faint, or if a specific color fails to print. Nozzle Check 1.
Page 223: Cleaning The Printer
Cleaning the Printer Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning)
Page 224: Cleaning Exterior Surfaces
Cleaning Exterior Surfaces Be sure to use a soft and dry cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface gently. Smooth out wrinkles on the cloth if necessary before cleaning. Important • Be sure to turn off the power and unplug the power cord before cleaning the printer. •...
Page 225: Cleaning Paper Feed Rollers
Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
Page 226 7. Remove any paper in top feed and press OK button. The paper feed roller will rotate as it is cleaned without paper. When the paper feed roller stops rotating, the cleaning is complete. 8. Follow the message to load A4 or Letter size plain paper in the paper source you selected in step 5.
Page 227 2. Check message and select OK. 3. Remove any paper in top feed and press OK button. 4. Press ON button. 5. Make sure ON lamp is turned off and wipe paper feed roller with damp cloth. Wipe the paper feed roller (A) in the top feed with a moistened cloth or other materials. Do not touch the paper feed roller with your fingers, wipe it as rotating the shaft (B) with your fingers.
Page 228 Energy saving settings From the computer Managing the Printer Power (Windows) Managing the Printer Power (macOS) If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair.
Page 229: Cleaning Inside The Printer (Bottom Plate Cleaning)
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
Page 230 8. Select OK. The paper cleans the inside of the printer as it feeds through the printer. Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again. 9. When the completion message appears, select OK. Note •...
Page 231: Other Maintenance
Other Maintenance Transporting Your Printer...
Page 232: Transporting Your Printer
Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport.
Page 233: Specifications
Specifications Specifications Print Area...
Page 234: Specifications
Specifications General Specifications Interface USB Port: Hi-Speed USB * Network Port: Wired LAN: 100BASE-TX / 10BASE-T Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b / IEEE802.11a * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
Page 235 Network Specifications Communication protocol SNMP, HTTP, TCP/IP (IPv4/IPv6) Wired LAN Supported Standards: IEEE802.3u (100BASE-TX) / IEEE802.3 (10BASE-T) Transfer speed: 10 Mbps/100 Mbps (auto switching) Security: IEEE802.1X (EAP-TLS/EAP-TTLS/PEAP) Wi-Fi Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.11b / IEEE802.11a Frequency bandwidth: 2.4 GHz / 5 GHz Channel: 2.4 GHz: 1-11 or 1-13 5 GHz: W52, W53, W56, W58...
Page 236 The necessary amount of hard disk space may be changed without notice. Other Supported OS iOS, Android Some functions may not be available with the supported OS. Refer to the Canon web site for details. Mobile Printing Capability Apple AirPrint Google Cloud Print...
Page 237: Print Area
Print Area Print Area Standard Sizes Sizes for 0.98 in. (25 mm) Margin Paper Printable Discs...
Page 238: Print Area
Print Area To maintain print quality, the printer leaves a margin around the edges of paper. The printable area is inside this margin. Printable area : You can print in this area. Note • By selecting Borderless Printing option, you can make prints with no margins. •...
Page 239 • Depending on the type of paper, Borderless Printing may reduce the print quality at the top and bottom edges of the paper or cause these parts to become smudged.
Page 240: Standard Sizes
Standard Sizes Size Print Area (width x height) Letter 8.00 x 10.69 in. (203.2 x 271.4 mm) Legal 8.00 x 13.69 in. (203.2 x 347.6 mm) 11" x 17" (28 x 43 cm) 10.73 x 16.69 in. (272.6 x 423.8 mm) 5.56 x 7.95 in.
Page 241 Square 5" x 5" 13 x 13 cm A: 0.24 in. (6.0 mm) B: 0.24 in. (6.0 mm) C: 0.24 in. (6.0 mm) D: 0.24 in. (6.0 mm) Other than Letter, Legal or Square 5" x 5" 13 x 13 cm A: 0.12 in.
Page 242: Sizes For 0.98 In. (25 Mm) Margin Paper
Sizes for 0.98 in. (25 mm) Margin Paper When art paper with 0.98 in. (25 mm) margins is selected, the printer is restricted from printing in the top and bottom 0.98 in. (25 mm) of the paper. We therefore recommend checking the printing area in the preview screen before printing.
Page 243 C: 0.25 in. (6.4 mm) D: 0.25 in. (6.3 mm) Other than Letter A: 0.98 in. (25.0 mm) B: 0.98 in. (25.0 mm) C: 0.13 in. (3.4 mm) D: 0.13 in. (3.4 mm)
Page 244: Printable Discs
Printable Discs The printing area of the printable disc is from 0.67 in. (17 mm) of the internal diameter to 0.04 in. (1 mm) from the external diameter of the printing surface. Printable area A: 0.67 in. (17.0 mm) B: 0.04 in. (1.0 mm)
Page 245: Safety
Safety Safety Precautions Regulatory Information WEEE (EU&EEA) When Repairing, Lending, or Disposing of the Printer Legal Restrictions on Printing...
Page 246: Safety Precautions
Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions.
Page 247 • In case ink gets in contact with eyes, rinse with water immediately. In case ink gets in contact with skin, wash with soap and water immediately. If irritation to eyes or skin persists, obtain medical advice immediately. General Notices Choosing a Location Refer to "Specifications"...
Page 248: Regulatory Information
20cm between the radiator and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or operated with any other antenna or transmitter. Canon U.S.A., Inc. One Canon Park Melville, New York 11747...
Page 249 Users in Australia 5150 - 5350MHz band is indoor use only. In Australia, use on channels 120-128 are prohibited in 5GHz Wireless LAN band. Users in New Zealand 5150 - 5250MHz band is indoor use only.
Page 250: Weee (Eu&Eea)
For more information about the recycling of this product, please contact your local city office, waste authority, approved scheme or your household waste disposal service or visit www.canon- europe.com/weee, or www.canon-europe.com/battery.
Page 251 Pour plus d'informations sur le recyclage de ce produit, contactez vos services municipaux, votre éco- organisme ou les autorités locales compétentes, ou consultez le site www.canon-europe.com/weee, ou www.canon-europe.com/battery.
Page 252 Sólo para la Unión Europea y el Área Económica Europea (Noruega, Islandia y Liechtenstein) Estos iconos indican que este producto no debe desecharse con los residuos domésticos de acuerdo con la Directiva sobre RAEE (2012/19/UE) y la Directiva sobre Pilas y Acumuladores (2006/66/CE) y/o la legislación nacional.
Page 253 Per a més informació sobre el reciclatge d’aquest producte, contacteu amb l’oficina municipal, les autoritats encarregades dels residus, el pla de residus homologat o el servei de recollida d’escombraries domèstiques de la vostra localitat o visiteu www.canon-europe.com/weee, o www.canon-europe.com/battery.
Page 254 Når du foretager korrekt bortskaffelse af produktet, bidrager du til effektiv brug af naturressourcerne. Kontakt din kommune, den lokale affaldsmyndighed, det lokale affaldsanlæg, eller besøg www.canon-europe.com/weee, eller www.canon-europe.com/battery for at få flere oplysninger om genbrug af dette produkt. Μόνο για την Ευρωπαϊκή Ένωση και τον ΕΟΧ (Νορβηγία, Ισλανδία και...
Page 255 Tuotteen asianmukainen hävittäminen säästää myös luonnonvaroja. Jos haluat lisätietoja tämän tuotteen kierrätyksestä, ota yhteys kunnan jätehuoltoviranomaisiin tai käyttämääsi jätehuoltoyhtiöön tai käy osoitteessa www.canon- europe.com/weee, tai www.canon-europe.com/battery.
Page 256 Om du vill ha mer information om var du kan lämna in den här produkten, kontakta ditt lokala kommunkontor, berörd myndighet eller företag för avfallshantering eller se www.canon-europe.com/weee, eller www.canon- europe.com/battery.
Page 257 A termék újrahasznosítását illetően informálódjon a helyi polgármesteri hivatalnál, a helyi közterület-fenntartó vállalatnál, a hivatalos hulladéklerakó telephelyen vagy a háztartási hulladék begyűjtését végző szolgáltatónál, illetve látogasson el a www.canon- europe.com/weee, vagy www.canon-europe.com/battery internetes oldalra. Tylko dla krajów Unii Europejskiej oraz EOG (Norwegia, Islandia i Liechtenstein) Te symbole oznaczają, że produktu nie należy wyrzucać...
Page 258 Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmete ning patarei- ja akujäätmete tagastamise ja ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate ka Interneti- leheküljelt www.canon-europe.com/weee või www.canon-europe.com/battery.
Page 259 įranga. Bendradarbiaudami ir teisingai utilizuodami šiuos gaminius, jūs padėsite efektyviai naudoti gamtinius išteklius. Daugiau informacijos apie gaminio perdirbimą jums gali suteikti vietinis biuras, atliekų tvarkymo bendrovė, sertifikuoti organai ar buitinių atliekų surinkimo įmonės. Taip pat siūloma apsilankyti interneto svetainėje www.canon- europe.com/weee, arba www.canon-europe.com/battery.
Page 260 Za več informacij o ponovni uporabi tega izdelka se obrnite na lokalen mestni urad, pristojno službo za odpadke, predstavnika pooblaščenega programa za obdelavo odpadkov ali na lokalno komunalo. Lahko pa tudi obiščete našo spletno stran www.canon-europe.com/weee, ali www.canon- europe.com/battery.
Page 261 Vaša suradnja u pravilnom zbrinjavanju ovog proizvoda pridonijet će djelotvornom iskorištavanju prirodnih resursa. Dodatne informacije o recikliranju ovog proizvoda zatražite od svog lokalnog gradskog ureda, službe za zbrinjavanje otpada, odobrenog programa ili komunalne službe za uklanjanje otpada ili pak na stranicama www.canon-europe.com/weee ili www.canon-europe.com/battery.
Page 262 EEE. Vaša saradnja na ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa. Više informacija o tome kako možete da reciklirate ovaj proizvod potražite od lokalnih gradskih vlasti, komunalne službe, odobrenog plana reciklaže ili servisa za odlaganje kućnog otpada, ili posetite stranicu www.canon-europe.com/weee, ili www.canon-europe.com/battery.
Page 263: When Repairing, Lending, Or Disposing Of The Printer
When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it.
Page 264: Legal Restrictions On Printing
Legal Restrictions on Printing Printing or modifying printed copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • Money orders • Certificates of deposit •...
Page 265: Screenshots In This Manual
Screenshots in This Manual For Windows: The screenshots used in this manual are the screens that appear when the operating system Windows 10 is used. For macOS: The screenshots used in this manual are the screens that appear when the operating system macOS Mojave 10.14 is used.
Page 266: Basic Printing Workflow
Basic Printing Workflow Printing Photos from a Computer (Windows) Printing Photos from a Computer (macOS)
Page 267: Printing Photos From A Computer (Windows)
Printing Photos from a Computer (Windows) This section describes how to print photos with a software application on your computer. 1. Open the paper support (A) of the top feed. 2. Open the paper output tray (B) gently. 3. Open the output tray extension (C), then pull out the paper output support (D). 4.
Page 268 5. Slide right paper guide (F) to open both paper guides and load the paper in the center of the top feed WITH THE PRINT SIDE FACING YOU. 6. Slide right paper guide (F) to align both paper guides with both sides of the paper stack. 7.
Page 269 9. Select Print from the software application's menu. In general, select Print on the File menu to open the Print dialog box. 10. Select your model name and click Preferences (or Properties). The printer driver setup window appears. Note • Depending on software application you use, command names or menu names may vary and there may be more steps.
Page 270 13. After completing the setup, click OK, then execute print. Note • The printer driver setup window enables you to specify various settings for printing. Printing from Application Software (Windows Printer Driver) • For printing on long-length paper (paper that the length is up to 39.00 in. (990.6 mm)), make sure enough ink remains.
Page 271: Printing Photos From A Computer (Macos)
Printing Photos from a Computer (macOS) This section describes how to print photos with a software application on your computer. 1. Open the paper support (A) of the top feed. 2. Open the paper output tray (B) gently. 3. Open the output tray extension (C), then pull out the paper output support (D). 4.
Page 272 5. Slide right paper guide (F) to open both paper guides and load the paper in the center of the top feed WITH THE PRINT SIDE FACING YOU. 6. Slide right paper guide (F) to align both paper guides with both sides of the paper stack. 7.
Page 273 9. Select Print from the software application's menu. In general, select Print... from the File menu to open the Print dialog. Note • For details on the operations of software application you use, refer to the user's manual of your software application.
Page 274 12. Select Quality & Media from the pop-up menu. 13. Select the media type. For Media Type, select the same paper type loaded in the printer. 14. Select the paper source. Select Top Feed at Paper Source.
Page 275 15. After completing the setup, click Print, then execute print. Note • The Print dialog of the printer driver enables you to specify various settings for printing. Printing from Application Software (macOS Printer Driver) • For printing on long-length paper (paper that the length is up to 39.00 in. (990.6 mm)), make sure enough ink remains.
Page 276: Enhanced Printing Options
Enhanced Printing Options Printing from Your Computer Printing from Application Software (Windows Printer Driver) Basic Printing Setup Basics Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size) Various Printing Methods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order...
Page 277 Interpreting the ICC Profile Adjusting Tone Adjusting Color Balance Adjusting Brightness Adjusting Contrast Printing from Application Software (macOS Printer Driver) Basic Printing Setup Basics Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size) Various Printing Methods Setting the Number of Copies and Printing Order Perform Borderless Printing...
Page 278 Printing from Smartphone/Tablet (Android) Printing with Google Cloud Print Using PIXMA/MAXIFY Cloud Link Printing with Mopria Print Service Printing with Canon Print Service Connecting with Wireless Direct Printing Using Operation Panel Printing Templates Such as Lined or Graph Paper Printing from Digital Camera...
Page 279: Printing From Your Computer
Printing from Your Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS Printer Driver) Printing Using a Web Service...
Page 280: Printing From Application Software (Macos Printer Driver)
Printing from Application Software (macOS Printer Driver) Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data...
Page 281: Basic Printing Setup
Basic Printing Setup This section describes the simple setup procedure so that the printer prints properly. Check that printer is turned on Load paper in printer 3. Select printer Select your model from the Printer list in the Print Dialog. Note •...
Page 282 5. From the pop-up menu, select Quality & Media 6. Select media type Select the Media Type that is loaded in the printer.
Page 283 7. Select the paper source Select an item in Manual Feed or Top Feed that matches your purpose for Paper Source. Important • The paper source settings that can be selected may differ depending on the paper type and size. 8.
Page 284 Important • Certain print quality levels cannot be selected depending on the settings of Media Type. 9. Click Print When you perform printing, the printer prints the document to match the media type and paper size. Important • If you are performing large-format printing, make sure that the ink tank has plenty of remaining ink. •...
Page 285 Note • If the paper settings in the print dialog differ from the paper information registered on the printer, an error may occur. For instructions on what to do if an error occurs, see "Register Paper Information." For details about the paper information to be registered on the printer, see the following: •...
Page 286: Paper Settings On The Printer Driver And The Printer (Media Type)
Photo Paper Pro Premium Matte A ProPremiumMatteA Commercially available papers When you use non-genuine Canon paper, you can print easily by using the existing settings that have been prepared on the printer's operation panel and in the printer driver. Paper information regis-...
Page 287 Note • If you have added a new media type using the Media Configuration Tool, open the Canon IJ Printer Utility2, and from Media Information, select Update Media Information (Correct Media Information) and carry out a driver media information update.
Page 288: Paper Settings On The Printer Driver And The Printer (Paper Size)
Paper Settings on the Printer Driver and the Printer (Paper Size) When you use this printer, selecting a paper size that matches the print purpose will help you achieve the best print results. You can use the following paper sizes on this printer. Paper Size in the printer driver Paper information registered on the printer 4 x 6 KG/4"x6"(10x15)
Page 289 US Legal Legal US Letter Letter US Letter Margin 25 Letter Custom Size Others...
Page 290: Various Printing Methods
Various Printing Methods Setting the Number of Copies and Printing Order Perform Borderless Printing Scaled Printing Page Layout Printing Printing on Postcards Changing the Clear Coating Settings Setting Paper Dimensions (Custom Size) Setting the Stapling Margin Scaling the Printing to Fit the Paper Size Switching the Paper Source to Match the Purpose...
Page 291: Setting The Number Of Copies And Printing Order
Setting the Number of Copies and Printing Order Collate pages + Reverse Collate pages + Normal Reverse The procedure for specifying the number of copies and printing order is as follows: 1. Specify the number of copies to be printed Specify the number of copies to print from the Copies in the Print Dialog.
Page 292 5. Click Print When you perform print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver. However, if the print results are not acceptable, specify the function settings on the application software.
Page 293: Perform Borderless Printing
Perform Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
Page 294 the left decreases the amount. It is recommended to set the slider at the second position from the right for most cases. Important • When the Borderless Extension slider is set to the rightmost position, the back side of the paper may become smudged.
Page 295 Expanding the Range of the Document to Print Setting a large amount of extension allows you to perform borderless printing with no problems. However, the portion of the document extending off the paper range will not be printed and for this reason, the subjects around the perimeter of a photo may not be printed.
Page 296: Scaled Printing
Scaled Printing The procedure for printing a document with pages enlarged or reduced is as follows: 1. Select the printer In the Page Setup Dialog, select your model name from the Format For list. 2. Set scaled printing Specify the scaling factor in the Scale box, and click OK. Note •...
Page 297: Page Layout Printing
Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. 1. Select Layout from the pop-up menu in the Print Dialog 2. Set the number of original you print on one page In Pages per Sheet, specify the number of page you print on one page.
Page 298 4. Click Print When you perform print, the specified number of pages will be arranged on each sheet of paper in the specified order.
Page 299: Printing On Postcards
Printing on Postcards This section describes the procedure for postcard printing. Load postcard on the printer 2. Select paper size in the Print Dialog Select Postcard or Postcard Double from the Paper Size menu. Important • Return postcards can be used only when you print them from the computer. •...
Page 300: Changing The Clear Coating Settings
Changing the Clear Coating Settings When you perform clear coating, the printer applies chroma optimizer (CO) ink onto the printing surface and allows you to adjust the glossiness. This section explains procedures for changing the clear coating settings. 1. From the Print Dialog, display the pop-up menu, and select Advanced Paper Settings 2.
Page 301 Important • On the Quality & Media, look at Media Type. If a media type other than Photo Paper Plus Glossy II A, Photo Paper Pro Platinum, Photo Paper Pro Luster, Photo Paper Plus Semi- gloss, Photo Paper Pro Crystal Grade, Lightweight Photo Paper, Heavyweight Photo Paper, or Baryta Photo Paper is selected, you cannot select Overall.
Page 302: Setting Paper Dimensions (Custom Size)
Setting Paper Dimensions (Custom Size) You can specify the height and width of paper when its size cannot be selected from the Paper Size menu. Such a paper size is called "custom size." The procedure for specifying a custom size is as follows: 1.
Page 303 • If the paper settings in the print dialog differ from the paper information registered on the printer, an error may occur. For instructions on what to do if an error occurs, see "Register Paper Information." For details about the paper information to be registered on the printer, see the following: •...
Page 304: Setting The Stapling Margin
Setting the Stapling Margin The procedure for setting the margin width and the staple side is as follows: 1. Select Page Processing from the pop-up menu on the Print Dialog 2. Set the margin width and the staple side If necessary, set the Margin width, and select a stapling position from the Stapling Side list. Note •...
Page 305: Scaling The Printing To Fit The Paper Size
Scaling the Printing to Fit the Paper Size The procedure for printing a document that is automatically enlarged or reduced to fit the page size to be used is as follows: 1. Check the paper size Check that the Paper Size in the Print Dialog is the same as the paper size that you set in the application software.
Page 306 When you check this check box, the document will be reduced to fit to the paper size when the document size is larger than the page size. The document will be printed in the original size when the document size is smaller than the page size. 5.
Page 307: Switching The Paper Source To Match The Purpose
Switching the Paper Source to Match the Purpose In this printer, there are two paper sources, a manual feed tray and a top feed. You can facilitate printing by selecting a paper source setting that matches your media type or purpose. The procedure for setting paper source is as follows: 1.
Page 308 Important • When Premium Baryta Photo Paper, Fine Art Smooth, Premium Fine Art Rough, Photo Paper Pro Premium Matte A, Heavyweight Photo Paper, Extra Heavyweight Fine Art Paper, or Highest Density Fine Art Paper is selected from the Media Type menu of the Quality &...
Page 309: Changing The Print Quality And Correcting Image Data
Changing the Print Quality and Correcting Image Data Setting the Print Quality Level (Custom) Printing a Color Document in Monochrome Specifying Color Correction Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Interpreting the ICC Profile Adjusting Tone...
Page 310: Setting The Print Quality Level (Custom)
Setting the Print Quality Level (Custom) The print quality level can be set in the Custom. The procedure for setting the print quality level is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2.
Page 311: Printing A Color Document In Monochrome
Printing a Color Document in Monochrome The procedure for printing a color document in monochrome is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2. Set black and white photo printing Check the Black and White Photo Print check box. 3.
Page 312: Specifying Color Correction
When you perform print, the document data is printed with the specified color correction. Important • Depending on the application software, when a printing ICC profile is specified from that application software, Canon Color Matching cannot be selected because ColorSync is selected automatically.
Page 313 • The Quality & Media setting is necessary even when ColorSync or Canon Color Matching is selected. Related Topics Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles (Specifying an ICC Profile from the Application Software)
Page 314: Optimal Photo Printing Of Image Data
Optimal Photo Printing of Image Data When people print images taken with digital cameras, they sometimes feel that the printed color tones differ from those of actual image or those displayed on the monitor. To get the print results as close as possible to the desired color tones, you must select a printing method that is best suited to the application software used or to your purpose.
Page 315: Adjusting Colors With The Printer Driver
Driver matching accurately applies the characteristics of data displayed on the monitor and allows you to obtain print results of impressions that are close to those displayed on the monitor. Important • When printing using driver matching, Canon recommends that you set the monitor and the environment light as follows: • Monitor...
Page 316 From the pop-up menu, select Color Options. If necessary, adjust the color balance (Cyan, Magenta, Yellow) and adjust Brightness, and Contrast settings. 5. Click Print When you perform print, the printer driver adjusts the colors when printing the data. Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance...
Page 317: Printing With Icc Profiles (Specifying An Icc Profile From The Application Software)
ICC profile and a printing ICC profile in the image data. Even if you print using a printing ICC profile that you created yourself or one for special Canon paper, be sure to select color management items from your application software.
Page 318 Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Contrast...
Page 319: Printing With Icc Profiles (Specifying An Icc Profile From The Printer Driver)
Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Print from an application software that cannot identify or specify input ICC profiles by using the color space of the input ICC profile found in the data. 1. Select Color Matching from the pop-up menu of the Print Dialog 2.
Page 320: Interpreting The Icc Profile
Interpreting the ICC Profile When you need to specify an ICC profile for this printer, specify the ICC profile of the print output media. The ICC profiles installed for this printer appear as follows. • (1) : Printer model • (2) : Media type Baryta Photo Paper -P: Baryta Photo Paper Canvas -P: Canvas Extra Heavyweight Fine Art Paper -P: Extra Heavyweight Fine Art Paper...
Page 321: Adjusting Tone
Adjusting Tone When printing black and white photos, you can produce the cooling effects of cool colors and the warming effects of warm colors. Cool Tone is selected Black and White is selected Warm Tone is selected The procedure for adjusting tone is as follows: 1.
Page 322 5. Adjusting monochrome tones Specify one of the following items from Tone. The selected value will be shown in the preview on the left side. Cool Tone This item adjusts color tones to cool shades (cool black). When you select Cool Tone, a value of -30 is entered for X, and a value of 0 for Y.
Page 323 To adjust the color tones, either enter values directly to X or Y (Monochromatic adjustment value) or click the up/down arrows. You can also adjust the color tones by clicking or dragging the adjustment area with the mouse. 7. Click Print When you perform print, the color document is converted to grayscale data with adjusted tones.
Page 324: Adjusting Color Balance
Adjusting Color Balance You can adjust the color tints when printing. Since this function adjusts color balance of the output by changing the ink ratios of each color, it changes the total color balance of the document. Use the application software when you want to change the color balance significantly.
Page 325 3. Click Print When you perform print, the document is printed with the adjusted color balance. Important • When the Black and White Photo Print check box is checked for Quality & Media, the color balance (Cyan, Magenta, Yellow) are unavailable. •...
Page 326: Adjusting Brightness
Adjusting Brightness You can brighten or darken the colors of the overall image data during printing. The following sample shows the case when light colors are darkened when the image data is printed. No adjustment Darken light colors The procedure for adjusting brightness is as follows: 1.
Page 327 Important • If you select ColorSync for Color Matching, then the Brightness appears grayed out and is unavailable. Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Contrast...
Page 328: Adjusting Contrast
Adjusting Contrast You can adjust the image contrast during printing. To make the differences between the light and dark portions of images greater and more distinct, increase the contrast. On the other hand, to make the differences between the light and dark portions of images smaller and less distinct, reduce the contrast.
Page 329 Important • If you select ColorSync for Color Matching, then the Contrast appears grayed out and is unavailable. Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Brightness...
Page 330: Printing Using A Web Service
Printing Using a Web Service Printing with Google Cloud Print...
Page 331: Printing With Google Cloud Print
Printing with Google Cloud Print The printer is compatible with Google Cloud Print™ (Google Cloud Print is a service provided by Google Inc.). By using Google Cloud Print, you can print from anywhere with applications or services supporting Google Cloud Print. Sending Print Data and Printing via Internet Once you register the printer to Google Cloud Print, you can print from applications or services supporting Google Cloud Print without internet connection.
Page 332 Printing from Computer or Smartphone with Google Cloud Print Step3 Important • When the printer owner changes, delete its registration from Google Cloud Print. Deleting Printer from Google Cloud Print Internet connection with the printer is required to delete the printer from Google Cloud Print. Internet connection fees apply.
Page 333: Getting Google Account
Getting Google Account To print with Google Cloud Print, you need to get Google account and register the printer with Google Cloud Print in advance. Note • If you already have Google account, register the printer to Google Cloud Print. Registering Printer with Google Cloud Print 1.
Page 334: Registering Printer With Google Cloud Print
Registering Printer with Google Cloud Print The printer can be registered to Google Cloud Print with the following two methods. Registration Using Google Chrome Registration Using Printer Important • If you have not gotten Google account, get it. Getting Google Account •...
Page 335 Printing from Computer or Smartphone with Google Cloud Print. Registration Using Printer 1. Check that printer is turned on. Power Supply 2. Select Various settings on HOME screen and press the OK button. LCD and Operation Panel 3. Use the buttons to select Web service setup and press the OK button.
Page 336 Important • Accessing to printed URL and performing the authentication process have to be carried out quickly. • If you exceed time limit of the authentication process, an error message is displayed on the printer's LCD. Select OK. When the confirmation message to print the authentication URL is displayed, try again from step 8.
Page 337: Printing From Computer Or Smartphone With Google Cloud Print
Printing from Computer or Smartphone with Google Cloud Print When you send print data with Google Cloud Print, the printer receives the print data and prints it automatically. When printing from a smartphone, tablet, computer, or other external device by using Google Cloud Print, load paper into the printer in advance.
Page 338 Power Supply Note • If the printer's Auto Power On function is enabled, the printer is turned on automatically when it receives the print data. 2. Start Google Chrome browser on your computer. 3. Select Sign in to Chrome from either your name or (user icon) in top right of screen.
Page 339 8. Select Print. When the preparation for printing with Google Cloud Print is complete, the printer receives the print data and prints it automatically. When you want to print from Google Cloud Print immediately When the printer cannot receive the print data automatically, or you want to start printing immediately, you can check whether there is a print job on the Google Cloud Print and start printing manually.
Page 340 Note • If the printer's Auto Power On function is enabled, the printer is turned on automatically when it receives the print data. 2. Start Google Chrome browser on your computer. 3. Select Sign in to Chrome from either your name or (user icon) in top right of screen.
Page 341 When the preparation for printing with Google Cloud Print is complete, the printer receives the print data and prints it automatically.
Page 342: Deleting Printer From Google Cloud Print
Deleting Printer from Google Cloud Print If the printer's owner changes or if you want to re-register the printer, delete it from Google Cloud Print by following the steps below. The printer can be deleted from Google Cloud Print with the following two methods. Deletion Using Google Chrome Deletion Using Printer Important...
Page 343 LCD and Operation Panel 3. Use the buttons to select Web service setup and press the OK button. 4. Select Web service connection setup > Google Cloud Print setup > Delete from Google Cloud Print. 5. When confirmation message to delete printer is displayed, select Yes and press the OK button.
Page 344: Printing Using Airprint
• There are restrictions for printing using AirPrint. Please be aware in advance. If you want to use all the functions of the printer, use the Canon IJ printer driver. Checking Your Environment First, check your environment. • AirPrint Operation Environment Mac running the latest version of OS •...
Page 345 Load paper in printer 3. Select paper size and paper type from printer Register the set paper size and paper type on the printer operation panel. For instructions, see "Register Paper Information." 4. Start printing from your application software The Print dialog opens. 5.
Page 346 Important • When feeding paper into the manual feed tray, select Multi-purpose Tray in Feed from. • An error may occur if the paper size set in the print dialog is different from the paper size set on the printer. Select the correct items on the print dialog and the printer that correspond to the paper being printed.
Page 347 Restrictions on the AirPrint • Some paper sizes that are compatible with the Canon IJ printer driver are not compatible with AirPrint. If using these sizes, set a "custom size."...
Page 348: Printing From Smartphone/Tablet
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) Connecting with Wireless Direct...
Page 349: Printing From Iphone/Ipad/Ipod Touch (Ios)
Printing from iPhone/iPad/iPod touch (iOS) Printing from iOS Device (AirPrint) Printing with Google Cloud Print Using PIXMA/MAXIFY Cloud Link...
Page 350: Printing From Ios Device (Airprint)
Printing from iOS Device (AirPrint) Use AirPrint to print photographs, E-mails, web pages, and other documents without having to download special applications. Checking Your Environment First, check your environment. • AirPrint Operation Environment iPhone, iPad, and iPod touch running the latest version of iOS •...
Page 351 Menu options appear. 4. Tap Print 5. Select your model name from Printer on Printer Options Important • Because some applications do not support AirPrint, Printer Options may not be displayed. If an application does not let you use printer options, you cannot print from that application.
Page 352 6. Check Print Settings Set the number of copies to be printed and print options, as needed. 7. Tap Print The printer prints according to the specified settings. Note • It can take the Wi-Fi a few minutes to get connected after the printer turns on. Print after checking that the printer is connected to the network.
Page 353 Deleting Print Job To delete a print job with AirPrint, use one of the following two methods: • From printer: Use Stop button to cancel the print job. • From iOS device: Tap Print Center that is displayed in multitasking mode. In the screen that appears, tap on the print job to be deleted, and then tap Cancel Printing.
Page 354 Printing with Google Cloud Print The printer is compatible with Google Cloud Print™ (Google Cloud Print is a service provided by Google Inc.). By using Google Cloud Print, you can print from anywhere with applications or services supporting Google Cloud Print. Sending Print Data and Printing via Internet Once you register the printer to Google Cloud Print, you can print from applications or services supporting Google Cloud Print without internet connection.
Page 355 Printing from Computer or Smartphone with Google Cloud Print Step3 Important • When the printer owner changes, delete its registration from Google Cloud Print. Deleting Printer from Google Cloud Print Internet connection with the printer is required to delete the printer from Google Cloud Print. Internet connection fees apply.
Page 356: Printing From Smartphone/Tablet (Android)
Printing from Smartphone/Tablet (Android) Printing with Google Cloud Print Using PIXMA/MAXIFY Cloud Link Printing with Mopria Print Service Printing with Canon Print Service...
Page 357 Printing with Google Cloud Print The printer is compatible with Google Cloud Print™ (Google Cloud Print is a service provided by Google Inc.). By using Google Cloud Print, you can print from anywhere with applications or services supporting Google Cloud Print. Sending Print Data and Printing via Internet Once you register the printer to Google Cloud Print, you can print from applications or services supporting Google Cloud Print without internet connection.
Page 358 Printing from Computer or Smartphone with Google Cloud Print Step3 Important • When the printer owner changes, delete its registration from Google Cloud Print. Deleting Printer from Google Cloud Print Internet connection with the printer is required to delete the printer from Google Cloud Print. Internet connection fees apply.
Page 359 Connecting with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using Wireless Direct) This section describes Wireless Direct, which allows you to print by connecting the devices to the printer directly.
Page 360 2. Select "DIRECT-XXXX-PRO-300 series" ("X" represents alphanumeric characters) from list displayed on your device. Note • If "DIRECT-XXXX-PRO-300 series" does not appear on the list, Wireless Direct is not enabled. Changing Printer Setting to Use Wireless Direct to enable Wireless Direct.
Page 361 2. Select Wireless Direct and then press the OK button. 3. Select Settings and then press the OK button. • Change SSID/device name Change the identifier (SSID) for Wireless Direct. The identifier (SSID) is the printer's name (device name) displayed on a Wi-Fi Direct compatible device.
Page 362 Important • To prevent an unauthorized access, we recommend you should select the setting to display the confirmation screen. Note • If you change the Wireless Direct setting of the printer, also change the wireless router setting of the device.
Page 363: Printing Using Operation Panel
Printing Using Operation Panel Printing Templates Such as Lined or Graph Paper...
Page 364: Printing Templates Such As Lined Or Graph Paper
Printing Templates Such as Lined or Graph Paper You can print a template form such as lined paper, graph paper, or checklist, etc. on A3, A4, B5, or Letter- sized plain paper. You can also print pattern paper for many usages, such as photo album pages and Place mats, onto A3, A4 or Letter-sized plain paper, matte photo paper, card stock paper, and other types of paper.
Page 365 • Staff paper You can print staff paper with 10 or 12 staves. Setting on the printer's LCD: ◦ Staff paper 1 (10 staves) ◦ Staff paper 1(10 staves/x2) ◦ Staff paper 2 (12 staves) ◦ Staff paper 2(12 staves/x2) •...
Page 366 1. Check that printer is turned on. Power Supply 2. Select Template print on HOME screen and press the OK button. LCD and Operation Panel 3. Use the buttons to select template you want to print and press the OK button. When a message appears, check it and press the OK.
Page 367 6. Load paper. Loading Paper When printing pattern paper, load configurable plain paper, matte photo paper, or card stock paper. 7. Select Start print. The printer starts printing.
Page 368: Printing From Digital Camera
Printing from Digital Camera Printing Photographs Directly from PictBridge (Wi-Fi) Compliant Device PictBridge (Wi-Fi) Print Settings...
Page 369: Printing Photographs Directly From Pictbridge (Wi-Fi) Compliant Device
Printing Photographs Directly from PictBridge (Wi-Fi) Compliant Device You can connect a PictBridge (Wi-Fi) compliant device such as a digital still camera, digital camcorder, or camera-equipped mobile phone to the printer via Wi-Fi, and print recorded images directly without using a computer.
Page 370 Note • For more on detecting the printer, refer to your PictBridge (Wi-Fi) compliant device's instruction manual. 4. Specify print settings such as paper type and layout. Use your PictBridge (Wi-Fi) compliant device to select the same size and type of paper as is loaded in the printer.
Page 371: Pictbridge (Wi-Fi) Print Settings
(Wi-Fi) compliant device, refer to the instructions given in the device's instruction manual. Note • In the following description, names of setting items are given according to those used in Canon-brand PictBridge (Wi-Fi) compliant devices. Setting item names may be different depending on the brand or model of your device.
Page 372 Default (Selections based on the printer setting), Borderless, Bordered, 1-up*1, 20-up*2, 35-up*3 *1, *2 With a Canon brand PictBridge (Wi-Fi) compliant device, selecting items with "i" mark allows you to print shooting info (Exif Data) in list format (20-up) or on the margins of the specified data (1- up).
Page 373 LCD and Operation Panel 3. Use the buttons to select Printer settings, and press the OK button. 4. Use the buttons to select PictBridge print settings, and press the OK button. 5. Check message that is displayed and press the OK button. The PictBridge print settings screen is displayed.
Page 374: Windows Software
Windows Software Printer Driver Overview of the Printer Driver Printer Driver Description Updating the Printer Driver Printing Using Canon Application Software Easy-PhotoPrint Editor Guide Preview Guide Professional Print & Layout Guide Digital Photo Printing Guide IJ Network Device Setup Utility Guide...
Page 375: Printing Using Canon Application Software
Printing Using Canon Application Software Easy-PhotoPrint Editor Guide Preview Guide Professional Print & Layout Guide Digital Photo Printing Guide IJ Network Device Setup Utility Guide Media Configuration Tool Guide PosterArtist Guide...
Page 376: Macos Software
Software Printer Driver Overview of the Printer Driver Description of Print Dialog Updating the Printer Driver Printing Using Canon Application Software Easy-PhotoPrint Editor Guide Preview Guide Free Layout Guide Professional Print & Layout Guide Digital Photo Printing Guide IJ Network Device Setup Utility Guide...
Page 377: Printer Driver
Printer Driver Overview of the Printer Driver Description of Print Dialog Updating the Printer Driver...
Page 378: Overview Of The Printer Driver
Canon IJ Printer Driver How to Open the Printer Driver Setup Dialog Page Setup Dialog Print Dialog Canon IJ Printer Utility2 Opening the Canon IJ Printer Utility2 Displaying the Printing Status Screen Instructions for Use (Printer Driver) Deleting the Undesired Print Job...
Page 379: Canon Ij Printer Driver
Canon IJ Printer Driver The Canon IJ printer driver (simply called printer driver below) is software that you install onto your computer so that it can communicate with the printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.
Page 380: How To Open The Printer Driver Setup Dialog
How to Open the Printer Driver Setup Dialog You can display the printer driver setup window from the application software you are using. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software Page Setup Dialog opens.
Page 381: Page Setup Dialog
Page Setup Dialog In the Page Setup dialog, you configure the basic print settings such as the size of paper loaded in the printer or the scaling ratio. To open the Page Setup dialog, you typically select Page Setup... from the File menu of your application software.
Page 382: Print Dialog
Print Dialog In the Print dialog, you can set paper type, paper source and print quality to start printing. To open the Print dialog, you typically select Print... from the File menu of your application software. Printer Select the model to be used for printing. When you click Add Printer..., a dialog for specifying the printer opens.
Page 383 Layout You can set page layout printing. Use Reverse page orientation to change the paper orientation, and use Flip horizontally to print a mirror image of the document. Color Matching You can select the color correction method. Paper Handling You can set the pages to be printed on paper and the print order. Cover Page You can output cover pages both before and after a document.
Page 384: Canon Ij Printer Utility2
The Canon IJ Printer Utility2 allows you to perform printer maintenance or change the settings of the printer. What You Can Do with the Canon IJ Printer Utility2 You can switch between pages in Canon IJ Printer Utility2 by the pop-up menu. You can choose one of the following items from the pop-up menu.
Page 385: Opening The Canon Ij Printer Utility2
Opening the Canon IJ Printer Utility2 To open the Canon IJ Printer Utility2, follow the steps below. 1. Open System Preferences, and select Printers & Scanners 2. Start the Canon IJ Printer Utility2 Select your model from the printer list, and click Options & Supplies..
Page 386: Displaying The Printing Status Screen
Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock.
Page 387: Instructions For Use (Printer Driver)
Notes on Adding a Printer • If you will be installing the Canon printer driver on a macOS and using the printer through a network connection, select the printer name that contains Bonjour in the Add dialog. • If several options are displayed under Use in the Add dialog, choose Canon XXX (where "XXX" is...
Page 388: Deleting The Undesired Print Job
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2.
Page 389: Description Of Print Dialog
Description of Print Dialog Quality & Media Color Options Advanced Paper Settings Page Processing...
Page 390: Quality & Media
Quality & Media This dialog allows you to create a basic print setup in accordance with the paper type. Unless special printing is required, normal printing can be performed just by setting the items in this dialog. Media Type Select the type of media to be used. You must select the type of media actually loaded in the printer.
Page 391 When printing a color document, be sure to uncheck the check box. Rendering Intent Specify the method of matching to use when selecting Canon Color Matching in Color Matching. Perceptual (Photo) Reproduces colors of general photos naturally and features smooth gradation. In addition, selecting this setting allows you to adjust colors easily using an application software.
Page 392: Color Options
Color Options This dialog allows you to adjust the print color as you like. If the color of the printed image is not as expected, adjust the properties in the dialog and retry printing. The adjustments made here do not affect the colors of the original print data unlike application software dedicated to image processing.
Page 393 You can also enter X and Y values while checking the color tone, click the adjustment area with the mouse, or adjust the tone by dragging the slider. Cool Tone This item adjusts color tones to cool shades of gray (cool black). When you select Cool Tone, a value of -30、is entered for X, and a value of 0 for Y.
Page 394 • If you select ColorSync for Color Matching, then the color balance (Cyan, Magenta, Yellow), Tone, X, Y, Brightness, and Contrast appear grayed out and are unavailable. Related Topics Specifying Color Correction Adjusting Color Balance Adjusting Tone Adjusting Brightness Adjusting Contrast...
Page 395: Advanced Paper Settings
Advanced Paper Settings Use this dialog box to set detailed print settings that match the media type loaded on the printer. If the paper becomes stained during printing or if the quality of the print results is less than expected, using these settings may improve the print results.
Page 396 When the safety margin regulation is canceled, the paper may become smudged or the print quality may drop depending on the paper size used and the environment. If that happens, we recommend that you print on a paper size that has large margins. Related Topic Changing the Clear Coating Settings...
Page 397: Page Processing
Page Processing Use this dialog to adjust how much of the document extends outside the paper when full-page borderless printing is used and to specify the stapling side and stapling margin when multiple sheets of paper are being stapled together. Borderless Extension Adjusts how much of the document extends outside the paper by using the Borderless Extension slider bar.
Page 398: Updating The Printer Driver
Updating the Printer Driver Installing the Printer Driver Downloading Latest Printer Driver Delete the Unnecessary Canon IJ Printer from the Printer List Before Installing the Printer Driver...
Page 399: Installing The Printer Driver
Installer ends, repeat the installation procedure. • The printer driver is available free of charge. Internet connection fees apply. Related Topics Downloading Latest Printer Driver Delete the Unnecessary Canon IJ Printer from the Printer List Before Installing the Printer Driver...
Page 400: Downloading Latest Printer Driver
Downloading Latest Printer Driver By updating the printer driver to the latest version of the printer driver, unresolved problems may be solved. You can access our website and download the latest printer driver for your model. Important • You can download the printer driver for free, but any Internet access charges incurred are your responsibility.
Page 401: Delete The Unnecessary Canon Ij Printer From The Printer List
The procedure to delete the unnecessary Canon IJ Printer from the printer list is as follows: You cannot delete the Canon IJ Printer unless you are logged in as a user with the administrative right. For information about an administrative user, refer to the user's manual for the macOS.
Page 402: Before Installing The Printer Driver
Before Installing the Printer Driver This section describes the items that you should check before installing the printer driver. You should also refer to this section if the printer driver cannot be installed. Checking the Personal Computer Settings • Terminate all running applications. •...
Page 403: Printing Using Canon Application Software
Printing Using Canon Application Software Easy-PhotoPrint Editor Guide Preview Guide Free Layout Guide Professional Print & Layout Guide Digital Photo Printing Guide IJ Network Device Setup Utility Guide Media Configuration Tool Guide...
Page 404: Frequently Asked Questions
Frequently Asked Questions Cannot Find Printer on Network Cannot Find Printer while Using Wi-Fi Network Key (Password) Unknown Network Cannot Print or Connect For other questions about network, click here. Printer Does Not Print Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines Printout Results Are Unsatisfactory Print List of Support Code for Error (Paper Jams)
Page 405 Cannot Print from Smartphone/Tablet Cannot Set Correctly (Network) Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Find Printer while Using Wi-Fi Cannot Find Printer while Using Wired LAN Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Forgot Administrator Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer During Setup...
Page 406: Network Settings And Common Problems
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wired LAN Wireless LAN Cannot Find Printer Cannot Find Printer while Using Wi-Fi Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen Printer is Not Found by Printer Find Screen of Setup...
Page 407 Cannot Connect Smartphone/Tablet to Wireless Router Checking Wireless Router Network Name (SSID) for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly No Ink Level Appears in Printer Status Monitor (Windows)
Page 408 Cannot Print or Connect Printer Suddenly Stopped Working for Some Reason Cannot Print or Connect LAN Setting Tips/Changing LAN Settings Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Checking Status Code...
Page 409: Network Communication Problems
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems...
Page 410: Cannot Find Printer On Network
Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen Printer is Not Found by Printer Find Screen of Setup Searching Printer by IP Address or Host Name During Setup While using printer: Cannot Find Printer while Using Wi-Fi Cannot Find Printer while Using Wired LAN...
Page 411: Cannot Find Printer On Check Printer Settings Screen During Setup (Windows)
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen, click Redetect and search for the printer again by the IP address on the Search for Printers screen.
Page 412: Power Status
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Power Status Are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Checking that Power Is On Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device.
Page 413: Pc Network Connection
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network.
Page 414: Printer's Wi-Fi Settings
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's Wi-Fi Settings Is printer set to allow wireless communication? Make sure the icon is displayed on the LCD. If icon is not displayed: The printer is not set to allow wireless communication. Turn on wireless communication on the printer. If icon is displayed: Checking Wi-Fi Environment...
Page 415: Wi-Fi Environment
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wi-Fi Environment Is the printer connected to the wireless router? Use the icon on the LCD to make sure the printer is connected to the wireless router. is displayed: •...
Page 416 Note • Some wireless routers distinguish network names (SSIDs) by the last alphanumeric character according to their bandwidth (2.4 GHz or 5 GHz) or purpose (for computer or game machine). To check the network name (SSID) of the wireless router the printer is connected to, display it using the operation panel of the printer or print out the network setting information of the printer.
Page 417: Printer's Ip Address
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, display it using the operation panel of the printer or print out the network setting information of the printer.
Page 418: Security Software Settings
• If a firewall message appears: If a firewall message appears warning that Canon software is attempting to access the network, set the security software to allow access. After allowing the software to access, click Redetect on the Check Printer Settings screen to redetect the printer.
Page 419: Wireless Router Settings
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wireless Router Settings Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, encryption key, and DHCP function. Make sure the same radio channel is assigned to the printer and the wireless router. To check the settings of the wireless router, see the instruction manual supplied with the wireless router or contact the manufacturer.
Page 420: Checking Lan Cable And Router
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking LAN Cable and Router Is LAN cable connected, and are printer and router on? Make sure the LAN cable is connected. Make sure the printer is turned on. Checking that Power Is On Make sure the router is turned on.
Page 421: Checking Pc Network Connection
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network.
Page 422: Cannot Find Printer On Check Printer Settings Screen During Wired Lan Setup (Windows)-Checking Printer's Wired Lan Settings
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Printer's Wired LAN Settings Is printer set to allow wired communication? Make sure the icon is displayed on the LCD. If icon is not displayed: The printer is not set to allow wired communication. Turn on wired communication on the printer. Once you have turned on wired communication, redo the network communication setup from the beginning.
Page 423: Checking Printer's Ip Address
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device.
Page 424: Cannot Find Printer On Check Printer Settings Screen During Wired Lan Setup (Windows)-Checking Security Software Settings
• If a firewall message appears: If a firewall message appears warning that Canon software is attempting to access the network, set the security software to allow access. After allowing the software to access, click Redetect on the Check Printer Settings screen to redetect the printer.
Page 425: Checking Router Settings
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Router Settings Check router settings. Check router network connection settings such as IP address filtering, MAC address filtering, and DHCP function. For more on checking the settings of the router, refer to the instruction manual supplied with the router or contact its manufacturer.
Page 426: Cannot Proceed Beyond Printer Connection Screen
Cannot Proceed beyond Printer Connection Screen If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
Page 427 5. Click here and perform setup.
Page 428: Cannot Find Printer While Using Wi-Fi
Cannot Find Printer while Using Wi-Fi Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Check the icon on the LCD.
Page 429 To check the network name (SSID) set for the printer, display it using the operation panel of the printer or print out the network setting information of the printer. • Display on the LCD. LAN settings • Print the network settings. Printing Network Settings Note •...
Page 430 Make sure security software's firewall is off. Check9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 431: Printer Is Not Found By Printer Find Screen Of Setup
Printer is Not Found by Printer Find Screen of Setup The printer could not be detected with the current setup method. Click Printer Not Found and perform setup following the instructions on the screen. Note • You can search for printers by an IP address or host name. Searching Printer by IP Address or Host Name During Setup...
Page 432: Searching Printer By Ip Address Or Host Name During Setup
Searching Printer by IP Address or Host Name During Setup If the printer cannot be found on the Printer Detection screen, the Connecting Printer to Network screen appears. The Windows screen is used as an example above. Clicking Search For IP Address allows you to search for a printer by specifying the IP address or host name of the printer.
Page 433 The Windows screen is used as an example above. A: Search by IPv4 address Select to search for printers by IPv4 address. B: Search by IPv6 address Select to search for printers by IPv6 address. C: Search by host name Select to search for printers by host name.
Page 434 4. Select Advanced and press the OK button. 5. Select TCP/IP settings and press the OK button. • If you specify IPv4 address: 1. Select IPv4. 2. Select Yes on the displayed screen. 3. Select IP address. 4. Select Manual setup. Selecting Auto setup specifies the IP address automatically.
Page 435 If firewall interferes with printer search: • If a firewall message appears: If a firewall message appears warning that Canon software is attempting to access the network, set the security software to allow access. After allowing the software to access, specify the IP address or host name and search for printers again.
Page 436: Cannot Find Printer While Using Wired Lan
Cannot Find Printer while Using Wired LAN Make sure printer is turned on. Check1 icon displayed on LCD? Check2 If the icon is not displayed, from the setup menu select LAN settings > Wired LAN > Settings > Enable/ disable Wired LAN and then select Enable. Make sure LAN cable is connected properly.
Page 437: Network Connection Problems
Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Forgot Administrator Password of Printer Printer Prints Slowly Cannot Access to Internet on Wi-Fi from Communication Device No Ink Level Appears in Printer Status Monitor (Windows) Cannot Print or Connect...
Page 438: Printer Suddenly Stopped Working For Some Reason
Printer Suddenly Stopped Working for Some Reason Cannot Connect to a Printer after Network Configuration Changes Cannot Connect to a Printer via Wireless LAN (Wi-Fi) Cannot Connect to a Printer through Wireless Direct Cannot Connect to a Printer via Wired LAN Cannot Print through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
Page 439 To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. Note • Use 2.4 GHz or 5 GHz frequency band to connect to a wireless router. Match the network name (SSID) set for the printer with that for 2.4 GHz or 5 GHz frequency band of the wireless router.
Page 440 Make sure security software's firewall is off. Check9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 441 Check the power status of printer. Check1 Power Supply If the power is already turned on, cycle the power switch. Is the icon displayed on the LCD? Check2 If not, Wireless Direct is disabled. Turn on Wireless Direct. Check the settings of your device (smartphone/tablet). Check3 Make sure Wi-Fi is enabled on your device.
Page 442 Cannot Connect to a Printer via Wired LAN Make sure the printer is turned on. Check1 Make sure the LAN cable is connected properly. Check2 Make sure the printer is connected to the router with the LAN cable. If the LAN cable is loose, connect the cable properly.
Page 443: Network Key (Password) Unknown
Network Key (Password) Unknown WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer.
Page 444 • For macOS: Starting Up IJ Network Device Setup Utility Selecting WPA, WPA2, or WPA/WPA2 is recommended for security reason. If your wireless router is compatible with WPA/WPA2, you can also use WPA2 or WPA. • Using WPA/WPA2 (Windows) The authentication method, Wi-Fi password, and dynamic encryption type must be identical among the wireless router, the printer, and your computer.
Page 445: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings
Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. Click here and perform setup. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
Page 446 If using WPA/WPA2 key or a password, make sure encryption key for Check3 computer, network device, and printer matches key set for wireless router. The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.
Page 447: Forgot Administrator Password Of Printer
Forgot Administrator Password of Printer Initialize the printer settings. On the HOME screen, select Various settings > Printer settings > Reset settings > Reset all and then select Yes, restore to default administrator password. Reset settings After initializing the printer settings, redo setup. Click here and redo setup.
Page 448: Printer Prints Slowly
Printer Prints Slowly Printer may be printing a large job from another computer. Check1 Make sure the printer is not placed too far away from the wireless router. Check2 Place the printer and wireless router where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor.
Page 449: Cannot Access To Internet On Wi-Fi From Communication Device
Cannot Access to Internet on Wi-Fi from Communication Device Is your device connected to printer using Wireless Direct? Check1 If your device is connected to the printer using Wireless Direct, you cannot access to the Internet. Turn off Wireless Direct and connect your device to the wireless router. For details, see the instruction manual provided with your device and wireless router.
Page 450: No Ink Level Appears In Printer Status Monitor (Windows)
No Ink Level Appears in Printer Status Monitor (Windows) Use the printer driver with bidirectional communication. Select Enable bidirectional support in the Ports sheet of the Printer properties dialog box. How to Open the Printer Driver Setup Window...
Page 451: Cannot Print Or Connect
Cannot Print or Connect Redo printer setup if one of conditions below is applied. • if you have replaced a computer or wireless router • if you have changed wireless router settings • if you have changed the printer connection method (Wi-Fi/wired LAN/USB) •...
Page 452: Other Network Problems
Message Appears on Computer During Setup Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone/Tablet to Wireless Router Downloading Canon PRINT Inkjet/SELPHY Checking Wireless Router SSID/Key Checking Wireless Router Network Name (SSID) for Smartphone/Tablet Privacy Separator/SSID Separator/Network Separation Function...
Page 453: Checking Network Information
Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
Page 454 3. Click TCP/IP to check the IP address, or click Hardware to check the MAC address. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1.
Page 455 3 packets transmitted, 3 packets received, 0% packet loss If "100% packet loss" appears, communication is not taking place. Otherwise, computer is communicating with target device. Checking Network Setting Information To check the printer's network settings information, print out the network settings information or use the operation panel to display it.
Page 456: Restoring To Factory Defaults
Restoring to Factory Defaults Important • Initialization erases all network settings on the printer, making printing operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, click here and redo setup. Initialize the network setting using the printer's operation panel.
Page 457: Message Appears On Computer During Setup
Message Appears on Computer During Setup Screen to Enter Password Appears During Setup (Windows) Encryption Settings Screen Appears When Wireless Router Selected (Windows) "You have connected the printer to the non encrypted wireless network" Appears Screen to Enter Password Appears During Setup (Windows) If the printer is set up for use with a network and an administrator password has been set, a screen asking you to enter the password appears.
Page 458: Connecting Printer And Wireless Router Using Easy Wireless Connect
Connecting Printer and Wireless Router Using Easy wireless connect Using "Easy wireless connect" allows you to register wireless router information to the printer directly via a device (e.g. smartphone or tablet). Turn the printer and the device on and perform connection setup. For details: Easy wireless connect...
Page 459: Cannot Connect Smartphone/Tablet To Wireless Router
Cannot Connect Smartphone/Tablet to Wireless Router Is the Wi-Fi antenna displayed on your smartphone/tablet? Check • Example (iOS): • Example (Android): If the antenna is not displayed, your device's wireless function is disabled. Enable Wi-Fi on your device and connect it to a wireless router. For more on the procedure, refer to your device's instruction manual or visit the manufacturer's website.
Page 460: Downloading Canon Print Inkjet/Selphy
Download Canon PRINT Inkjet/SELPHY from App Store and Google Play. For iOS For Android You can use AirPrint if you use an iOS device. Printing from iOS Device (AirPrint) You can also use Canon Print Service (printing plug-in) if you use an Android device. Canon Print Service...
Page 461: Checking Wireless Router Ssid/Key
Checking Wireless Router SSID/Key The position where the SSID/Key of a wireless router is written differs depending on the manufacturer. For details, refer to your wireless router's instruction manual or visit the manufacturer's website. Note • Some wireless routers distinguish network names (SSIDs) by the last alphanumeric character according to their bandwidth (2.4 GHz or 5 GHz) or purpose (for computer or game machine).
Page 462: Checking Wireless Router Network Name (Ssid) For Smartphone/Tablet
Checking Wireless Router Network Name (SSID) for Smartphone/ Tablet Check it from the setting screen of your smartphone/tablet. • Example (iOS): • Example (Android): For details on how to display the setting screen, refer to your device's instruction manual or visit the manufacturer's website.
Page 463: Privacy Separator/Ssid Separator/Network Separation Function
Privacy Separator/SSID Separator/Network Separation Function If a privacy separator, SSID separator, or Network separation function is enabled on the wireless router, you cannot perform setup. Before performing setup, disable these functions. For the procedure, refer to your wireless router's instruction manual or visit the manufacturer's website.
Page 464: Setting Up Using Smartphone/Tablet
Setting Up Using Smartphone/Tablet Refer to Getting Started or visit here to perform setup. Note • If you have a computer, you can set up the printer on the computer more easily.
Page 465: Error Occurs During Wi-Fi Setup
Error Occurs During Wi-Fi Setup Check wireless router location Check1 Make sure the printer is not placed far away from the wireless router. The printer can be up to 50 m (164 ft) from the wireless router. Make sure the printer is close enough to the wireless router to be used.
Page 466 WPS Connection • For manual setup: WPS (PIN Code) Connection If the measures above do not resolve the problem, make sure the DHCP of the wireless router is enabled.
Page 467: Checking Status Code
Follow the procedure below to check the status code. 1. Print out network settings. Printing Network Settings 2. Check "2-2 Result Codes" on printout. 3. Visit http://canon.com/ijnwt to check details on displayed status code (c-xx: "xx" represents numeric characters).
Page 468: Problems While Printing From Smartphone/Tablet
Problems while Printing from Smartphone/Tablet Cannot Print from Smartphone/Tablet...
Page 469: Cannot Print From Smartphone/Tablet
Cannot Print from Smartphone/Tablet If you cannot print from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer over Wireless LAN Cannot Communicate with Printer while It Is in Wireless Direct Note •...
Page 470 To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. To check the current network settings of the printer, display it using the operation panel of the printer or print out the network setting information of the printer.
Page 471 In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from interference sources as possible. Check the signal strength on the LCD.
Page 472 To check the network name (SSID) for Wireless Direct specified for the printer, display it using the operation panel of the printer or print out the network setting information of the printer. • Display on the LCD. LAN settings • Print the network settings. Printing Network Settings Have you entered the proper password specified for the Wireless Direct? Check5...
Page 473: Printing Problems
Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper/"No Paper" Error Cannot Print on the Disc Label Printout Results Are Unsatisfactory Printing Stops Cannot Print Using AirPrint Paper Does Not Feed from Paper Source Specified in Printer Driver (Windows)
Page 474: Printer Does Not Print
Printer Does Not Print Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note •...
Page 475 support the 5 GHz bandwidth.) Use the 2.4 GHz bandwidth to prevent disconnection. When you connect the printer and wireless router in the 2.4 GHz bandwidth, you can print via the wireless router or Wireless Direct. Connecting with Wireless Direct Make sure paper settings match information set for top feed or manual feed Check4 tray.
Page 476 Set the printer not to detect the width of the paper using the Canon IJ Printer Utility2. To set the printer not to detect the width of the paper, open the Canon IJ Printer Utility2, select Custom Settings in the pop-up menu, select Disable paper width detection when printing from computer check box, and then click Apply.
Page 477 Note • If multiple printers are registered to your computer, set your printer as default printer to make the one selected by default. • For macOS: Make sure your printer's name is selected in Printer in the Print dialog. Note •...
Page 478 • After printing is completed, select Off for Prevention of Print Data Loss. If printing from your computer, restart the computer. Check13 Restart the computer and try printing again.
Page 479: Ink Does Not Come Out
Ink Does Not Come Out Make sure of the estimated ink levels in the ink tanks. Check1 Check the ink status on the LCD. Checking Ink Status on the LCD Are the print head nozzles clogged? Check2 Follow the steps below to print a nozzle check pattern and determine whether the ink is ejected properly from the print head nozzles.
Page 480 Request a repair. Step5 The print head may be damaged. Contact your nearest Canon service center to request a repair. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see Print Head.
Page 481: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error
Printer Does Not Pick up or Feed the Paper/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, flip through the paper before loading it. •...
Page 482 Supported Media Types Make sure that there are not any foreign objects in top feed or manual feed Check7 tray. If the paper tears in the top feed or manual feed tray, see List of Support Code for Error (Paper Jams) to remove If there are any foreign objects in the top feed or manual feed tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.
Page 483 Cleaning Paper Feed Rollers Note • Cleaning the paper feed roller abrades it, so do this only when necessary. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 484: Cannot Print On The Disc Label
Use the multi-purpose tray (marked A) supplied with this printer. For more on placing the multi-purpose tray, see Placing a Printable Disc. Unrecognizable printable disc may be placed. Check2 Canon recommends that you use printable discs specially processed to be printed on by an inkjet printer.
Page 485 Multi-Purpose Tray Jammed Pull out the multi-purpose tray gently. If the multi-purpose tray cannot be pulled out, cycle the power switch. The multi-purpose tray will automatically be ejected. When the multi-purpose tray is pulled out, place the multi-purpose tray (marked A) again and retry printing.
Page 486: Printout Results Are Unsatisfactory
Check the settings on your PictBridge (Wi-Fi) compliant device or using the operation panel. PictBridge (Wi-Fi) Print Settings PictBridge print settings • Printing from your smartphone/tablet using Canon PRINT Inkjet/SELPHY Check the settings on Canon PRINT Inkjet/SELPHY. Print Photos from Your Smartphone Make sure appropriate print quality is selected (see list above).
Page 487 Checking Wi-Fi Network Status If the radio status is poor, it may be possible that print results are not satisfactory or the printing speed is slow. Retry printing after the radio status improves. If the problem is not resolved even after the radio status improves, use the printer via USB or a wired LAN. If problem is not resolved, check also the sections below.
Page 488: Printouts Are Blank/Blurry Or Fuzzy/Inaccurate Or Bleeding Colors/Streaks Or Lines
Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/ Streaks or Lines Printing Is Blurry Colors Are Wrong...
Page 489 White Streaks Appear Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Check status of ink tanks. Replace ink tank if ink has run out. Check2 Replacing Ink Tanks Are the print head nozzles clogged? Check3 Follow the steps below to print a nozzle check pattern and determine whether the ink is ejected properly from the print head nozzles.
Page 490 If it still does not improve, go to the next step. Request a repair. Step5 The print head may be damaged. Contact your nearest Canon service center to request a repair. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see Print Head.
Page 491: Lines Are Misaligned/Distorted
Lines Are Misaligned/Distorted Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note •...
Page 492: Paper Is Smudged / Printed Surface Is Scratched
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Check paper type. Check2 • Make sure you are using the right paper for what you are printing. Supported Media Types •...
Page 493 • Other Paper such as envelope If the paper corners curl more than 0.1 in. / 3 mm (A) in height, the paper may smudge or may not feed properly. Follow the instructions below to correct the paper curl. 1. Roll up paper in opposite direction to paper curl as shown below. 2.
Page 494 • From computer (Windows): 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Select Prevents paper abrasion check box and select OK.
Page 495 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Drag Ink Drying Wait Time slide bar to set the wait time and select OK.
Page 496: Vertical Line Next To Image
Vertical Line Next to Image Is loaded paper size correct? Check If the loaded paper is larger than the size you specified, vertical lines (A) may appear in the left margin or the both margins. Set the paper size to match the loaded paper. Printout Results Are Unsatisfactory Note •...
Page 497: Cannot Complete Printing
Cannot Complete Printing Select setting not to compress printing data. (Windows) Check1 If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on Page Setup sheet of the printer driver. Select the Do not allow application software to compress print data check box and click OK.
Page 498: Lines Incomplete Or Missing (Windows)
Lines Incomplete or Missing (Windows) Are you using Page Layout Printing or Binding Margin function? Check1 When the Page Layout Printing or Binding margin function is in use, thin lines may not be printed. Try thickening the lines in the document. Are you trying to print a large data file? (Windows) Check2 If you are trying to print a large data file, it takes a long time to start printing.
Page 499: Images Incomplete Or Missing (Windows)
Images Incomplete or Missing (Windows) Select setting not to compress printing data. Check1 If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on Page Setup sheet of the printer driver. Select Do not allow application software to compress print data check box and click OK.
Page 500: Ink Blots / Paper Curl
Use Photo Paper to print photos. Check3 To print data with high color saturation such as photographs or images with dark colors, we recommend that you use Photo Paper Plus Glossy II or other Canon specialty paper. Supported Media Types...
Page 501: Back Of Paper Is Smudged
Back of Paper Is Smudged Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Perform bottom plate cleaning to clean inside of printer. Check2 Cleaning Inside the Printer (Bottom Plate Cleaning) Note • During too much printing, ink may stain the inside of the printer.
Page 502: Uneven Or Streaked Colors
Uneven or Streaked Colors Uneven Colors Streaked Colors Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Are the print head nozzles clogged? Check2 Follow the steps below to print a nozzle check pattern and determine whether the ink is ejected properly from the print head nozzles.
Page 503 If it still does not improve, go to the next step. Request a repair. Step5 The print head may be damaged. Contact your nearest Canon service center to request a repair. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see Print Head.
Page 504: Printing Stops
Printing Stops Is paper loaded? Check1 Make sure paper is loaded. If necessary, load paper. Do documents to be printed have many photographs or illustrations? Check2 It takes time for the printer and the computer to process large data such as photos or other graphics, so it may seem that the printer is not working.
Page 505: Cannot Print Using Airprint
Cannot Print Using AirPrint Make sure printer is turned on. Check1 Power Supply If the printer is turned on, cycle the power switch, and then check whether the issue is resolved. Make sure printer is registered to your computer. Check2 Make sure printer is connected by LAN to same network subnet as AirPrint Check3 compliant device when printing over LAN.
Page 506: Paper Does Not Feed From Paper Source Specified In Printer Driver (Windows)
Paper Does Not Feed from Paper Source Specified in Printer Driver (Windows) Is paper source setting inconsistent between application program and printer Check driver? Change the application software setting corresponding to the printer driver setting, or click Print Options on Page Setup sheet of the printer driver and select Disable the paper source setting of the application software on Print Options screen.
Page 507: Mechanical Problems
Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD LCD Is Off Print Head Holder Does Not Move to Replacement Position Printer Status Monitor Not Displayed (Windows) Updating Printer Firmware...
Page 508: Printer Does Not Turn On
Make sure power plug is securely connected to printer, and then turn on again. Check2 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 509: Printer Turns Off Unexpectedly Or Repeatedly
• To disable the setting from the computer: For Windows, use Canon IJ Printer Assistant Tool to disable the setting. Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool. 1. Open Canon IJ Printer Assistant Tool.
Page 510: Usb Connection Problems
USB Connection Problems Make sure of the checking item below when you find one of the followings. • Printing is slow. • Hi-Speed USB connection does not work. • A message such as "This device can perform faster" appears. (Windows) Note •...
Page 511: Cannot Communicate With Printer Via Usb
Cannot Communicate with Printer via USB Make sure printer is turned on. Check1 Connect USB cable properly. Check2 As the illustration below, the USB port is at the back of the printer. Important • Check the direction of the "Type-B" connector and connect it to the printer. For details, refer to the instruction manual supplied with the USB cable.
Page 512: Wrong Language Appears In Lcd
Wrong Language Appears in LCD Follow the instructions below to select your language. 1. Press the HOME button and wait a little. 2. Select on the HOME screen and press the OK button. 3. Select top setting item and press the OK button. 4.
Page 513: Lcd Is Off
LCD Is Off • If ON lamp is off: The printer is not on. Check that the power cord is connected and press the ON button. • If ON lamp is lit: The LCD may be in screen-saver mode. Press any button on the operation panel.
Page 514: Print Head Holder Does Not Move To Replacement Position
Print Head Holder Does Not Move to Replacement Position Is ON lamp off? Check1 Check if the ON lamp is lit. The print head holder will not move unless the power is on. If the ON lamp is off, close the top cover and turn the printer on.
Page 515: Printer Status Monitor Not Displayed (Windows)
Printer Status Monitor Not Displayed (Windows) Is printer status monitor enabled? Check Make sure that Enable Status Monitor is selected on the Option menu of the printer status monitor. 1. Open printer driver setup window. How to Open the Printer Driver Setup Window 2.
Page 516: Updating Printer Firmware
Updating Printer Firmware Important • Make sure the printer is connected to Internet before updating printer firmware. Updating Printer Firmware from Operation Panel Updating Printer Firmware from Remote UI Follow the procedure below. Updating Printer Firmware from Operation Panel 1. Check that printer is turned on and display HOME screen. If the HOME screen is not displayed, press the HOME button.
Page 517 3. Select Install update. 4. Check displayed message and select Update. Update starts and returns to the menu screen when update is completed.
Page 518: Installation And Download Problems
Installation and Download Problems Failed to Printer Driver Installation (Windows) Updating Printer Driver in Network Environment (Windows) Disable Function to Send Usage Information of Printer Taking Time to Setup Process (Windows)
Page 519: Failed To Printer Driver Installation (Windows)
Failed to Printer Driver Installation (Windows) If you cannot get past the Printer Connection screen: Other cases: If you cannot get past the Printer Connection screen: Cannot Proceed beyond Printer Connection Screen Other cases: If the printer driver was not installed correctly, uninstall the printer driver, restart your computer, and then reinstall the printer driver.
Page 520: Updating Printer Driver In Network Environment (Windows)
Updating Printer Driver in Network Environment (Windows) Download the latest printer driver. Download the latest printer driver for your model on the download page of the Canon website. Uninstall the existing printer driver and follow the installation instructions to install the latest printer driver that you downloaded.
Page 521: Disable Function To Send Usage Information Of Printer
Proceed the setup procedure according to the instructions on the screen until the For using services related to Canon product license agreement screen appears. 4. Click Do not agree on For using services related to Canon product license agreement screen.
Page 522 Proceed the setup procedure according to the instructions on the screen until the For using services related to Canon product license agreement screen appears. 3. Click Do not agree on For using services related to Canon product license agreement screen.
Page 523 The Extended Survey agreement screen appears. 7. Check displayed message and tap Do not agree. The function to send usage information from Canon PRINT Inkjet/SELPHY is disabled. Tap Agree to enable the function to send usage information. Next, disable the function to send usage information from the printer.
Page 524: Taking Time To Setup Process (Windows)
Taking Time to Setup Process (Windows) If Windows update starts during setup, or if you perform setup while Windows update is in progress, it may take a while to register the printer or to perform other processes. Wait for a while. This is not a malfunction.
Page 525: Errors And Messages
Errors and Messages When Error Occurred Message (Support Code) Appears Error Message Appears on PictBridge (Wi-Fi) Compliant Device...
Page 526: When Error Occurred
When Error Occurred If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, a message is displayed on the computer or on the printer. For some errors, a support code (error number) is also displayed.
Page 527 When a Support Code and a Message are displayed on the Printer's LCD: For details on how to resolve errors with Support Codes, see List of Support Code for Error. For details on how to resolve errors without Support Codes, see Message (Support Code) Appears.
Page 528: Message (Support Code) Appears
Message (Support Code) Appears This section describes some of the messages that may appear. Note • A support code (error number) is displayed for some errors. For details on errors that have support code, see List of Support Code for Error.
Page 529 If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following: • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing.
Page 530: Error Message Appears On Pictbridge (Wi-Fi) Compliant Device
Note • This section describes errors that are indicated on Canon-brand PictBridge (Wi-Fi) compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge (Wi-Fi) compliant devices, check the support code (error number) displayed on the printer's LCD and take the appropriate action to clear the error.
Page 531 Printer error An error requiring servicing may have occurred. Turn off the printer and unplug it. Plug in the printer and turn on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 532: If You Cannot Solve A Problem
If You Cannot Solve a Problem If there is a problem that you cannot solve following the instructions in this chapter, contact Canon through the Support page of the Canon website or contact your nearest Canon service center. Canon support staff are trained to be able to provide technical support to satisfy customers.
Page 533: List Of Support Code For Error
List of Support Code for Error Support code appears on the printer's LCD and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code and take the appropriate action in response. Support Code Appears on Printer's LCD and Computer Screen •...
Page 534 5C13 5C14 • 6000 to 6ZZZ 6000 6001 6004 6500 6502 6700 6701 6800 6801 6830 6831 6832 6833 6900 6901 6902 6910 6911 6920 6921 6930 6931 6932 6933 6940 6941 6942 6943 6944 6945 6946 6A80 6A81 6D01 •...
Page 535: List Of Support Code For Error (Paper Jams)
List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot / top feed / manual feed tray: 1300 •...
Page 536 1300 Cause Paper is jammed in the paper output slot / top feed / manual feed tray. What to Do Remove the jammed paper according to the paper source. If the paper loaded in the top feed is jammed: 1. Slowly pull out paper, either from paper output slot or from top feed, whichever is easier.
Page 537 • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 538 Also, make sure that the paper in the top feed is not resting against a wall or any other obstacle. If the paper is touching a wall, this may prevent the paper from being fed into the printer correctly. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 539: Paper Is Jammed Inside Printer
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper from the paper output slot / top feed / manual feed tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below.
Page 540 When moving the print head holder, hold the top of the print head holder and slide it slowly to the far right or left. 4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5.
Page 541 Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 542 1000 Cause Possible causes include the following. • There is no paper in the top feed. • Paper is not loaded in the top feed properly. What to Do Take the corresponding actions below. • Load paper in the top feed. Loading Paper in the Top Feed Note •...
Page 543 After carrying out the above measures, press the printer's OK button. Note • To cancel printing, press the printer's Stop button.
Page 544 1013 Cause Multi-purpose tray compatible media is not set on multi-purpose tray, or the media position is misaligned. What to Do Remove the multi-purpose tray, place the multi-purpose tray compatible media properly, and then attach the multi-purpose tray to the printer. Placing Multi-purpose Tray Then press the printer's OK button to cancel the error.
Page 545 1200 Cause Top cover is open. What to Do Close the top cover and wait for a while. Do not forget to close it, such as after replacing ink tanks.
Page 546 1250 Cause Paper output tray is closed. What to Do Open the paper output tray.
Page 547 • If the print head is already installed, remove and reinstall it. Then close the top cover. • Turn off the printer and turn it back on. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 548 1600 Cause Ink may have run out. What to Do If printing is in progress, you are recommended to stop printing, replace the ink tank, and then print again. If printing is in progress and you want to continue printing, press the printer's OK button with the ink tank installed.
Page 549 1660 Cause The ink tank is not installed. What to Do Install the ink tank.
Page 550 Cause Ink absorber is almost full. What to Do Press the printer's OK button to continue printing. Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print.
Page 551 1890 Cause Protective materials for shipping may still be attached. What to Do Open the top cover and make sure that the protective materials for securing the print head holder have been removed. If the protective materials are still there, remove them and close the top cover. In the case of the first printer setup, click here, select your printer name on the page, and follow the instructions.
Page 552 2114 Cause Paper settings specified when printing do not match the paper information for the top feed registered in the printer. Note • For the appropriate combination of the paper settings specified in the printer driver and the paper information registered in the printer, refer to the following. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Media Type) (macOS)
Page 553 What to Do Select Next using the buttons and press the printer's OK button to display the screen below. Select the appropriate action using the buttons and press the printer's OK button. Note • Depending on settings, some of the options below may not appear. Print with the loaded paper.
Page 554 Paper Settings on the Printer Driver and the Printer (Media Type) (macOS) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (macOS) Cancel print Cancels printing. Select this option when you want to change the paper settings specified at printing.
Page 555 2115 Cause Paper settings specified when printing do not match the paper information for the manual feed tray registered in the printer. Note • For the appropriate combination of the paper settings specified in the printer driver and the paper information registered in the printer, refer to the following.
Page 556 What to Do Select Next using the buttons and press the printer's OK button to display the screen below. Select the appropriate action using the buttons and press the printer's OK button. Note • Depending on settings, some of the options below may not appear. Use manual feed tray settings Select this option to print on the loaded paper with the paper settings specified when printing.
Page 557 Paper Settings on the Printer Driver and the Printer (Media Type) (macOS) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (macOS) Cancel Cancels printing. Select this option when you want to change the paper settings specified at printing. Change the paper settings and retry printing.
Page 558 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Change the print settings specified when printing and retry printing.
Page 559 If you soil or scratch this part by touching it with paper or your hand, it could damage the printer. • Make sure the ink tanks are properly installed. Press ink tanks until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 560 What to Do Turn off the printer and unplug it. After a while, plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 561: 5B00
5B00 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print.
Page 562 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 563: C000
Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.

Canon PRO-300 Series Online Manual

Using this Online Manual

Trademarks and Licenses

Information about Paper

Changing Settings from Operation Panel/Web Browser

Printer Parts

Handling Paper, Multi-Purpose Tray, Etc

Network

Adjustments for Better Print Quality

Maintenance and Consumables

Specifications

Safety

Screenshots in this Manual

Basic Printing Workflow

Enhanced Printing Options

Windows Software

Macos Software

Frequently Asked Questions

List of Support Code for Error

Quick Links

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Summary of Contents for Canon PRO-300 Series