Troubleshooting - Arris Touchstone DG860P2 User Manual

Getting
Safety Started
Ethernet
Installation Configuration

Troubleshooting

The Data Gateway is plugged in, but the Power light is off.
Check all power connections. Is the power cord plugged in firmly at both
ends?
If you plugged the power cord into a power strip, make sure the strip is
switched on.
Avoid using an outlet controlled by a wall switch, if possible.
Finally, check the fuse or circuit breaker panel.
I'm not getting on the Internet (all connections).
It may take over 30 minutes to establish a connection the first time you
power up your Data Gateway, especially when many people are online.
Always leave your Data Gateway plugged into AC power and connected to
the cable system.
Check the front panel lights:
•
•
Check your cable connections. Connectors should be tight. The
should not be pinched, kinked, or bent sharply—any of these can cause a
break or short in the cable (you may have to replace the cable). If you have
one or more splitters between the Data Gateway and CATV outlet, remove
the splitters and connect the Data Gateway directly to the outlet.
Proceed to the Ethernet or wireless solutions (next page) if necessary.
Touchstone DG860P2 Data Gateway User's Guide
Usage Troubleshooting
The Power and Online lights should be on.
If the Power light blinks for more than 30 minutes, call your cable
company for assistance.
Glossary
coax cable
41