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User's Guide
Solving Problems
Checking the Printer Status
Checking Messages on the LCD Screen
If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.
Error Messages
Printer Error XX
Turn the power off and on again. For details, see
your documentation.
Printer Error XX
For details, see your documentation.
Paper Out
You need to replace the following ink
cartridge(s).
A printer's ink pad is nearing the end of its
service life.
Please contact Epson Support.
A printer's ink pad is at the end of its service life.
Please contact Epson Support.
Paper Setup Auto Display is disabled.
Some features may not be available. For details,
see your documentation.
Invalid IP address and subnet mask.
Enter them correctly. See your documentation.
To use cloud services, update the root certificate
from the Epson Web Config utility.
Recovery Mode
Solving Problems
Solutions
Remove any paper or protective material in the printer. If the error
message is still displayed, contact Epson support.
The printer may be damaged. Contact Epson or an authorised Epson
service provider to request repairs. However, non-printing features are
available.
Load paper, and then insert the paper cassette all the way.
To ensure you receive premium print quality and to help protect your
print head, a variable ink safety reserve remains in the cartridge when
your printer indicates it is time to replace the cartridge. Replace the
cartridge when you are prompted to do so.
Contact Epson or an authorised Epson service provider to replace the
ink pad*. It is not a user-serviceable part. The message will be displayed
until the ink pad is replaced.
Press the OK button to resume printing.
Contact Epson or an authorised Epson service provider to replace the
ink pad*. It is not a user-serviceable part.
If Paper Setup Auto Display is disabled, you cannot use AirPrint.
Enter the correct IP address or default gateway. Contact the person who
setup the network for assistance.
Run Web Config, and then update the root certificate.
The printer has started in recovery mode because the firmware update
failed. Follow the steps below to try to update the firmware again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the firmware over a network
connection.)
2. Visit your local Epson website for further instructions.
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