i changed ink carts to an after market cart now the printer is stuck on "how to" and when i press ok it goes into a loop and i can't get the carts to work

debi

July 26, 2025

how do i reset to factory specs, i went to settings and found the place to do it and did it but i'm not sure it worked and now that choice is not there

Johnny Messer

February 17, 2025

How to copy or scan

Summary of Contents for Epson WF-7310 Series

Page 1 WF-7310 Series User's Guide...
Page 3: Table Of Contents
Using Power Saving Settings ......................27 Changing the Sleep Timer Settings ....................27 Changing the Power Off Timer Settings ..................... 28 Epson Connect Solutions for Smartphones, Tablets, and More ............28 Setting Up Epson Connect Services....................29 Using Epson Email Print ....................... 29 Using Epson Remote Print ......................
Page 4 Setting Up Printing on a Chromebook ....................31 Using AirPrint ............................ 32 Android Printing Using the Epson Print Enabler ................32 Using Fire OS Printing ........................33 Using Windows 10 Mobile Printing ....................33 Using the Mopria Print Service ......................34 Wi-Fi or Wired Networking........................
Page 5 Changing the Language of the Printer Software Screens ............97 Changing Automatic Update Options .................... 98 Printing with the Built-in Epson Driver - Windows 10 S............... 99 Selecting Print Settings - Windows 10 S..................100 Printing on a Mac ..........................103 Selecting Basic Print Settings - Mac ...................
Page 6 Checking Cartridge and Maintenance Box Status - Windows............123 Checking Cartridge and Maintenance Box Status - Mac ............. 126 Purchase Epson Ink Cartridges and Maintenance Box ..............128 Ink Cartridge and Maintenance Box Part Numbers..............128 Removing and Installing Ink Cartridges.................... 129 Replacing the Maintenance Box.......................
Page 7 Cleaning the Print Head Using the Product Control Panel ............142 Cleaning the Print Head Using a Computer Utility..............143 Print Head Alignment ........................145 Aligning the Print Head Using the Product Control Panel ............146 Adjusting the Print Quality Using the Product Control Panel............146 Cleaning the Paper Guide ........................
Page 8 Paper Ejection Problems ......................171 Solving Problems Printing from a Computer..................171 Nothing Prints ..........................171 Product Icon Does Not Appear in Windows Taskbar ..............173 Error After Cartridge Replacement ....................173 Printing is Slow ..........................174 Solving Page Layout and Content Problems ..................175 Inverted Image..........................
Page 9 Binding Arbitration and Class Waiver ....................205 Trademarks ............................208 Copyright Notice..........................209 libTIFF Software Acknowledgment....................209 A Note Concerning Responsible Use of Copyrighted Materials........... 210 Default Delay Times for Power Management for Epson Products ..........210 Copyright Attribution ........................210...
Page 11: Wf-7310 User's Guide
WF-7310 User's Guide Welcome to the WF-7310 User's Guide. For a printable PDF copy of this guide, click here.
Page 12: Product Basics
Product Parts Locations Checking for Software Updates Using Power Saving Settings Changing the Power Off Timer Settings Epson Connect Solutions for Smartphones, Tablets, and More Using the Epson Smart Panel Mobile App Voice-activated Printing Setting Up Printing on a Chromebook...
Page 13: Control Panel Buttons And Lights
Control Panel Buttons and Lights power button and light home button LCD screen Error light (flashes or turns on when an error occurs) Data light (flashes when printer is processing data and turns on when there are queued print jobs) Paper Setting button Back button Arrow buttons and the OK button...
Page 14: The Lcd Screen
The LCD Screen Select to show the Supply Status screen Displays the network connection status. Select to set up network connections. Select to change sound settings Displays the Help screen Displays various settings and functions...
Page 15: Status Icons
Scrolls the screen to the right When the icon displays next to a menu option, you can press the reset button to view additional information. Select to perform various functions depending on the situation Parent topic: Control Panel Buttons and Lights Status Icons Status icons may be displayed on the LCD screen depending on the product's status.
Page 16 Icons Description Displays the network connection status; select the icon to set up or change your network connection. • The product is not connected to a wired (Ethernet) network. • The product is connected to a wired (Ethernet) network. • The product is not connected to a wireless network.
Page 17: Entering Characters On The Lcd Screen
Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. Indicates the character count Moves the cursor right or left Switches between upper and lower case Enters numbers or symbols Enters frequently used email domain addresses or URLs Enters a space Enters a character Deletes the previous character...
Page 18: Viewing Animations
Viewing Animations You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem. 1. Use the arrow buttons to select the icon and press the OK button. 2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures.
Page 19: Changing Lcd Screen Language
5. Use the arrow buttons to select Date/Time Settings and press the OK button. 6. Press the OK button to select Date/Time. 7. Use the arrow buttons to select the date format you want to use and press the OK button. 8.
Page 20: Changing The Keyboard Layout
Parent topic: Using the Control Panel Changing the Keyboard Layout You can change the layout of the keyboard on the control panel. 1. Press the home button, if necessary. 2. Use the arrow buttons to select Settings and press the OK button. 3.
Page 21: Preventing Pc Connection Via Usb
Note: You should set an administrator password and keep it in a safe place. You must know the administrator password in order to change or delete it. If you forget the password or inadvertently set it, the product will need to be sent to Epson for service. 1. Press the home button, if necessary.
Page 22: Turning Off The Operation Time Out Setting
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Use the arrow buttons to select Settings and press the OK button. 3.
Page 23: Printer Parts - Front
Printer Parts - Front Paper support Paper support edge guides Paper tray Output tray Paper cassette edge guides Paper cassette...
Page 24 Paper cassette cover Control panel Paper cassette 1 Paper cassette 2 Parent topic: Product Parts Locations...
Page 25: Printer Parts - Inside
Printer Parts - Inside Maintenance box cover Printer cover Ink cartridge cover Ink cartridge holder Inner cover Parent topic: Product Parts Locations...
Page 26: Printer Parts - Back
USB port Ethernet LAN port Parent topic: Product Parts Locations Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product.
Page 27: Using Power Saving Settings
Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.
Page 28: Changing The Power Off Timer Settings
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 29: Setting Up Epson Connect Services
Wi-Fi or Wired Networking Setting Up Epson Connect Services If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate it using the product control panel. 1. Press the home button, if necessary.
Page 30: Using Epson Remote Print
With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson Email-enabled product anywhere in the world. 1. Connect your Epson product to your wireless network. See the link below. 2. If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service.
Page 31: Voice-Activated Printing
1. Connect your product to your network. See the link below. 2. Set up your product's email address for use with Epson Connect. See the link below to activate it from the product control panel. Click here for instructions on how to set up your product and voice assistant to use the voice- activated printing feature.
Page 32: Using Airprint
Android Printing Using the Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.
Page 33: Using Fire Os Printing
There is no software to download, no drivers to install, and no cables to connect. Look for the print option in your Windows 10 application to send whatever is on the screen to an Epson product. 1. Connect your Epson product to your wireless network. See the link below.
Page 34: Using The Mopria Print Service
4. Connect your Android device to the same wireless network as your product. 5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and select Print. Then select All printers, select your Epson product, adjust your print settings, and print.
Page 35: Wi-Fi Or Wired Networking
Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network...
Page 36: Wi-Fi Infrastructure Mode Setup
You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...
Page 37: Selecting Wireless Network Settings From The Control Panel
Epson website. The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
Page 38: Setting Up Wireless Printing From A Smartphone Or Tablet
Setting Up Wireless Printing from a Smartphone or Tablet You can use the Epson Smart Panel app to connect your Epson product to a wireless network or connect your device directly to the product. Epson Smart Panel is available on iOS and Android devices.
Page 39: Wi-Fi Direct Mode Setup
Smartphone to Product Already Connected to Wi-Fi in the Epson Smart Panel app and follow the on-screen instructions. See the link below for wireless setup instructions. Your product is now connected to a wireless network and set up for use with the Epson Smart Panel app.
Page 40: Connecting To A Mobile Device
Connecting to a Mobile Device You can connect a mobile device directly to the printer without a wireless router or access point. Note: Make sure the Epson Smart Panel app is installed on your mobile device before connecting to the printer.
Page 41: Modifying The Wi-Fi Direct Network Name Or Password
If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet. Parent topic: Wi-Fi Direct Mode Setup Modifying the Wi-Fi Direct Network Name or Password You can modify the Wi-Fi Direct name and password to create a more descriptive and secure Wi-Fi Direct network.
Page 42: Wi-Fi Protected Setup (Wps)
• To enter a space, select the space icon and press the OK button. 7. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown. Note: Make a note of the SSID and password that appear. 8.
Page 43: Printing A Network Status Sheet
8. Press the home button to exit. You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet.
Page 44: Network Connection Report Codes And Messages
6. Use the arrow buttons to select Print Check Report and press the OK button. 7. Press the OK button to select Print. Examine the error codes and solutions shown on the network connection report. Network Connection Report Codes and Messages Parent topic: Wi-Fi or Wired Networking Network Connection Report Codes and Messages...
Page 45 Error code and message Solution Make sure your router, access point, and/or hub are turned on, and the network cable is securely connected to Confirm that the network cable is your device and to your product. connected and network devices such as hub, router, or access point are turned on.
Page 46 Error code and message Solution E-2, E-3, or E-7 Check the following: No wireless network names (SSID) found. • Make sure your router or access point is turned on, and Confirm that the router/access point is is correctly connected to your computer or network turned on and the wireless network (SSID) device.
Page 47 Error code and message Solution If the security on your router or access point is not one of the following types, change the type of security on your Security mode (e.g. WEP, WPA) does not router or access point and reset your product's network match the current setting of the printer.
Page 48 Error code and message Solution Make sure your computer or network device are turned on. Also make sure that you can access the Internet and Confirm the connection and network setup other devices on the same network from the devices you of the PC or other device.
Page 49 Error code and message Solution E-12 Make sure other devices on the network are turned on and do the following: Confirm the following: • Make sure the IP address, subnet mask, and default -Entered security key/password is correct gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually.
Page 50: Changing Or Updating Network Connections
Network Environment Messages Message Solution The Wi-Fi environment needs to be Move your product closer to your router or access point, improved. Turn the wireless router off and and remove any obstacles between them. Then turn off then turn it on. If the connection does not your router or access point, wait about 10 seconds, and improve, see the documentation for the turn it back on again.
Page 51: Changing A Usb Connection To A Wi-Fi Connection
Note: You can also access the Web Config utility from the product information area in the Epson Smart Panel app. 1. Print a network status sheet. 2. Locate the IP address for your product that is listed on the network status sheet.
Page 52: Connecting To A New Wi-Fi Router
1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...
Page 53 1. Press the home button, if necessary. 2. Use the arrow buttons to select the icon and press the OK button. 3. Press the OK button to select Router. 4. Use the down arrow button to select Change Settings and press the OK button. 5.
Page 54: Loading Paper
Loading Paper in the Cassette and Paper Tray (Rear Paper Feed Slot) Paper Loading Capacity Double-sided Printing Capacity Borderless Paper Type Compatibility Compatible Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel Selecting the Default Paper Source Settings...
Page 55 5. Load long paper in the cassette as shown. Select User-Defined as the paper size setting. Make sure the end of the paper is cut perpendicularly and do not touch paper that is being fed or ejected. 6. If you are loading paper in the paper tray, do one of the following: •...
Page 56 • Load long paper by allowing the paper to roll over as shown. Select User-Defined as the paper size setting. Make sure the end of the paper is cut perpendicularly and do not touch paper that is being fed or ejected. Always follow these paper loading guidelines: •...
Page 57: Paper Loading Capacity
• Paper feed problems may occur frequently for manual 2-sided printing when printing on one side of preprinted paper. Reduce the number of sheets to half or less, or load one sheet of paper at a time if paper jams continue. Parent topic: Loading Paper Related references...
Page 58 Paper type Loading capacity Size Cassette 1 Cassette 2 Paper Tray (Rear (upper (lower Paper Feed Slot) cassette) cassette) Plain paper A6 (4.1 × 5.8 inches 250 sheets — 1 sheet [105 × 148 mm]) Copy paper User defined paper size 250 sheets —...
Page 59 — — from 2.5 × 19 inches (64 × 483 mm) to 13 × 47.2 inches (329 × 1200 mm) Epson Bright White Letter (8.5 × 11 inches 250 sheets 1 sheet Premium Paper [216 × 279 mm]), A4 (8.3 × 11.7 inches Epson Bright White [210 ×...
Page 60 1 sheet Epson Premium [216 × 279 mm]), A4 Presentation Paper (8.3 × 11.7 inches Matte Double-sided [210 × 297 mm]) Epson Brochure & Flyer Paper Matte Double-sided Epson Photo Paper Letter (8.5 × 11 inches 50 sheets — 1 sheet Glossy [216 ×...
Page 61 Cassette 1 Cassette 2 Paper Tray (Rear (upper (lower Paper Feed Slot) cassette) cassette) Epson Premium Letter (8.5 × 11 inches 50 sheets — 1 sheet Photo Paper Glossy [216 × 279 mm]), A3 (11.7 × 16.5 inches [297 × 420 mm]), A4 (8.3 ×...
Page 62 Paper type Loading capacity Size Cassette 1 Cassette 2 Paper Tray (Rear (upper (lower Paper Feed Slot) cassette) cassette) Card Stock Letter (8.5 × 11 inches 50 sheets — 1 sheet [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 ×...
Page 63 Paper type Loading capacity Size Cassette 1 Cassette 2 Paper Tray (Rear (upper (lower Paper Feed Slot) cassette) cassette) Card Stock User defined paper size 50 sheets — — from 3.5 × 5 inches (89 × 127 mm) to 11 ×...
Page 64: Double-Sided Printing Capacity
Double-sided Printing Capacity Paper type Size Double-sided Printing Capacity Auto Manual Plain paper Letter (8.5 × 11 inches 250 sheets 30 sheets [216 × 279 mm]), A4 (8.3 × 11.7 Copier paper inches [210 × 297 mm]), A3 Letterhead paper (11.7 ×...
Page 65 Paper type Size Double-sided Printing Capacity Auto Manual Epson Bright Letter (8.5 × 11 inches 250 sheets 30 sheets White Premium [216 × 279 mm]) Paper Epson Bright White Pro Paper Epson Multipurpose Plus Paper Epson Premium Letter (8.5 × 11 inches —...
Page 66: Borderless Paper Type Compatibility
Paper type Size Double-sided Printing Capacity Auto Manual Card Stock Letter (8.5 × 11 inches 10 sheets [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), A3 (11.7 × 16.5 inches [297 × 420 mm]), Oficio 9 (8.46 ×...
Page 67 • Epson Presentation Paper Matte* • Epson Premium Presentation Paper Matte • Epson Premium Presentation Paper Matte Double-sided • Epson Brochure & Flyer Paper Matte Double-sided * These paper types may scuff the print head, resulting in smeared printouts. Borderless Paper Sizes •...
Page 68: Compatible Epson Papers
You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Paper Type Size...
Page 69: Paper Or Media Type Settings - Printing Software
8 × 10 inches (203 × 254 mm) S041465 Letter (8.5 × 11 inches S042183 [216 × 279 mm]) S041667 Epson Ultra Premium Photo Paper 4 × 6 inches (102 × 152 mm) S042181 Glossy S042174 5 × 7 inches (127 × 178 mm) S041945 8 ×...
Page 70: Selecting The Paper Settings For Each Source - Control Panel
Premium Photo Paper Semi-Gloss Epson Premium Presentation Paper Matte Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double- sided Epson Brochure & Flyer Paper Matte Double-sided Epson Presentation Paper Matte Presentation Paper Matte Parent topic: Loading Paper Selecting the Paper Settings for Each Source - Control Panel You can change the default paper size and paper type for each source using the control panel on the product.
Page 71: Paper Type Settings - Control Panel
Letterhead Recycled paper Recycled Colored paper Color Pre-printed paper Preprinted High-quality plain paper High Quality Plain Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Thick paper Card Stock Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Glossy...
Page 72: Selecting The Default Paper Source Settings
Prem. Semi-Gloss Epson Premium Presentation Paper Matte Prem. Matte Epson Premium Presentation Paper Matte Double- sided Epson Brochure & Flyer Paper Matte Double-sided Epson Presentation Paper Matte Presentation Matte Parent topic: Selecting the Paper Settings for Each Source - Control Panel Selecting the Default Paper Source Settings You can change default paper source settings using the control panel on the product.
Page 73: Selecting The Universal Print Settings
Paper Source Available settings Description Settings option Paper Setting Various Select the paper size and type for each paper source A4/Letter Auto Select On to switch the selected paper size to match the Switching loaded paper (Letter or A4) if the wrong size is selected Auto Select Cassette 1 Select On for any of these settings to automatically print on...
Page 74: Universal Print Settings Options
Universal Print Settings Options Select the universal print setting options you want to use for your print jobs. Universal Print Available settings Description Settings option Paper Feed Slot Select On to give printing priority to paper loaded in the rear Priority paper feed slot Top Offset...
Page 75: Printing From A Computer
You can print with your product using any Windows application, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 76: Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command.
Page 77 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size, but you cannot use the Borderless setting.
Page 78: Paper Source Options - Windows
Print Quality Options - Windows Multi-Page Printing Options - Windows Parent topic: Printing with Windows Related references Borderless Paper Type Compatibility Paper or Media Type Settings - Printing Software Related tasks Selecting Double-sided Printing Settings - Windows Printing Your Document - Windows Paper Source Options - Windows You can select any of the available options in the Paper Source menu to print on the paper loaded in that source.
Page 79: Multi-Page Printing Options - Windows
Multi-Page Printing Options - Windows You can select any of the available options in the Multi-Page menu to set up your multi-page print job. 2-Up, 4-Up, 6-Up, 8-Up, 9-Up, and 16-Up Prints several pages on one sheet of paper. Click the Layout Order button to select page layout and border options.
Page 80 You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 5. Click the Print Density button.
Page 81: Double-Sided Printing Options - Windows
You see this window: 6. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 7. If necessary, select the Adjustments options you want to use. 8.
Page 82: Print Density Adjustments - Windows
Binding Margin Options Select options that define a wider margin to allow for binding. Start Page Selects whether printing starts on the front or back page. Create Folded Booklet Options Select the Booklet checkbox and a binding option to print double-sided pages as a booklet. Parent topic: Selecting Double-sided Printing Settings - Windows Related references...
Page 83: Selecting Additional Layout And Print Options - Windows
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: •...
Page 84 • Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. 3. To add the following features, click the Watermark Features button: •...
Page 85: Custom Color Correction Options - Windows
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones.
Page 86: Image Options And Additional Settings - Windows
Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print.
Page 87 Note: These settings are not saved with your document. You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number • Page Number...
Page 88: Selecting A Printing Preset - Windows
• Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer. Parent topic: Selecting Additional Layout and Print Options - Windows Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab.
Page 89 You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings or delete it, or use any of the available options on the screen to control your printing presets.
Page 90: Selecting Extended Settings - Windows
Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2.
Page 91: Extended Settings - Windows
Printing with Windows Extended Settings - Windows You can select these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Check Paper Width Before Printing Prevents printing beyond the edges of the paper if the paper size setting is incorrect; may reduce print speed.
Page 92: Printing Your Document - Windows
Remove white borders Removes white margins that may appear when you print borderless photos. Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help.
Page 93: Locking Printer Settings - Windows
1. Click OK to save your settings. You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1.
Page 94 • Windows 7: Click and select Devices and Printers. Right-click your product and select Printer properties. • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, then right-click your product and select Properties. 2. Click the Optional Settings tab. Note: You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab.
Page 95: Locked Setting Options
Locked Setting Options Parent topic: Printing with Windows Locked Setting Options Select the options you want to use for any locked print settings. Setting Options Description Anti-Copy Various data items Lets you select the data to use for the pattern or prohibit anti- Pattern copy patterns Add/Delete...
Page 96: Selecting Default Print Settings - Windows
Setting Options Description Multi-Page Prohibits multi-page settings 2-Up Allows printing of 2 pages on one sheet of paper 4-Up Allows printing of 4 pages on one sheet of paper 6-Up Allows printing of 6 pages on one sheet of paper 8-Up Allows printing of 8 pages on one sheet of paper 9-Up...
Page 97: Changing The Language Of The Printer Software Screens
You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.
Page 98: Changing Automatic Update Options
2. Select Printer Settings. You see the printer settings window. 3. Click the Maintenance tab. You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them.
Page 99: Printing With The Built-In Epson Driver - Windows 10 S
Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. To print with additional settings, download and install the Epson Print and Scan utility from the Windows Store.
Page 100: Selecting Print Settings - Windows 10 S
Selecting Print Settings - Windows 10 S Parent topic: Printing from a Computer Selecting Print Settings - Windows 10 S Select the settings for your print job in your Windows 10 S application. 1. Open a photo or document for printing. 2.
Page 101 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button. You see a window like this: 6.
Page 102 10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting.
Page 103: Printing On A Mac
14. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac You can print with your product using any Mac printing program, as described in these sections.
Page 104: Selecting Basic Print Settings - Mac
Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Printing from a Smartphone or Tablet Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print.
Page 105 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. To use an existing set of print settings, select Presets and choose a preset from the list. 6.
Page 106 7. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 8.
Page 107 You see these settings: Note: The available print settings and appearance of the print window may be different than those covered here, depending on the Mac OS version and the application you are using. 10. Select the Paper Source you wish to print from. 11.
Page 108: Paper Source Options - Mac
15. If you want to save your settings as a new printing preset, select Presets and then select Save current settings as Preset. Paper Source Options - Mac Print Quality Options - Mac Print Options - Mac Parent topic: Printing on a Mac Related tasks Selecting Page Setup Settings - Mac Printing Your Document or Photo - Mac...
Page 109: Print Options - Mac
Normal For everyday text and image printing. Fine For text and graphics with good quality and print speed. Parent topic: Selecting Basic Print Settings - Mac Print Options - Mac You can select any of the print options to customize your print. Some options may be unavailable, depending on other settings you have chosen.
Page 110: Selecting Print Layout Options - Mac
1. Select the size of the paper you loaded as the Paper Size setting. If you are printing a borderless photo, select the Borderless checkbox or a paper size with a Borderless option. You can also select a custom setting to create a custom paper size. Note: You must select a compatible borderless paper type and size to print without borders.
Page 111: Selecting Double-Sided Printing Settings - Mac
• To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print order of the pages, select a Layout Direction setting. • To print borders around each page on the sheet, select a line setting from the Border pop-up menu. •...
Page 112: Double-Sided Printing Options And Adjustments - Mac
2. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5.
Page 113: Managing Color - Mac
Short-Edge binding Orients double-sided printed pages to be bound on the short edge of the paper. Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing.
Page 114: Color Matching And Color Options - Mac
Color Matching and Color Options - Mac You can select these settings on the Color Matching and Color Options menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer driver or turn off color management. ColorSync Prints using standard color profiles for your product and paper to help match image colors.
Page 115: Selecting Printing Preferences - Mac
Parent topic: Managing Color - Mac Selecting Printing Preferences - Mac You can select printing preferences that apply to all the print jobs you send to your product. 1. In the Apple menu or the Dock, select System Preferences. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options &...
Page 116: Printing Preferences - Mac
Parent topic: Printing on a Mac Printing Preferences - Mac You can select these settings on the Options or Driver tab. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper. Skip Blank Page Ensures that your product does not print pages that contain no text or images.
Page 117: Checking Print Status - Mac
Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1.
Page 118: Printing From A Smartphone Or Tablet
Printing from a Smartphone or Tablet You can print from a smartphone or tablet running iOS or Android using the Epson Smart Panel app. Note: Your device must be connected to the same wireless network as your Epson product, and Epson Smart Panel must be configured for use with your product.
Page 119: Cancelling Printing Using The Product
Parent topic: Printing on a Mac Related tasks Using the Epson Smart Panel Mobile App Setting Up Wireless Printing from a Smartphone or Tablet Cancelling Printing Using the Product If you need to cancel printing, press the Stop button on your product.
Page 120: Replacing Ink Cartridges And Maintenance Boxes
Note: Please dispose of your used Epson branded ink cartridges and maintenance boxes responsibly and in accordance with local requirements. If you would like to return your used ink cartridges and maintenance boxes to Epson for proper disposal, please go to epson.com/recycle...
Page 121 • Do not remove or tear the label on the cartridge; this can cause leakage. • Use an ink cartridge before the date printed on its package or within six months of opening the package, whichever is earlier. • Store ink cartridges with their bottoms down. Do not store cartridges upside down. •...
Page 122: Check Cartridge And Maintenance Box Status
Ink Consumption • This printer uses ink cartridges equipped with a green chip that monitors information such as the amount of remaining ink for each cartridge. This means that even if the cartridge is removed from the printer before it is expended, you can still use the cartridge after reinserting it back into the printer. However, when reinserting a cartridge, some ink may be consumed to guarantee printer performance.
Page 123: Checking Cartridge And Maintenance Box Status - Windows
2. Use the arrow buttons to select the icon and press the OK button. You see the Supply Status screen. Note: The displayed ink and maintenance box levels are approximate. 3. If you want to print an information sheet showing the status of consumables, select Print Supply Status Sheet and press the OK button.
Page 124 Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status. 3. To disable the low ink reminder, right-click the product icon in the Windows taskbar and select...
Page 125 You see this window: 4. Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen. 5. To disable promotional offers, deselect the Display Epson Offers checkbox. 6. Click OK. Parent topic: Check Cartridge and Maintenance Box Status...
Page 126: Checking Cartridge And Maintenance Box Status - Mac
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor.
Page 127 • Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen. Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status. Parent topic:...
Page 128: Purchase Epson Ink Cartridges And Maintenance Box
800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly or at all.
Page 129: Removing And Installing Ink Cartridges
812420 812XL420 — Parent topic: Purchase Epson Ink Cartridges and Maintenance Box Removing and Installing Ink Cartridges Make sure you have your replacement cartridges handy before you begin. You must install new cartridges immediately after removing the old ones. Caution: Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out.
Page 130 2. Lift up the printer cover until it locks into place, then open the ink cartridge cover. Caution: Do not move the print head by hand or use any kind of tool to remove a cartridge; otherwise, you may damage your product. Do not touch the flat white cable inside the printer. 3.
Page 131 Caution: Do not shake the cartridges after opening the packages, or ink may leak. 4. Remove the cartridge from the package. Caution: Do not touch the green chip on the cartridge. Install the new cartridge immediately after removing the old one; if you do not, the print head may dry out and be unable to print. 5.
Page 132 6. Insert the new cartridge into the holder and push it down until it clicks into place. Make sure all cartridges are pushed down into place. 7. Close the ink cartridge cover, then lower the printer cover. The print head moves to its home position and the printer starts charging the ink. This takes about 90 seconds.
Page 133: Replacing The Maintenance Box
Parent topic: Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box Replacing the Maintenance Box If the maintenance box is full, a message appears on your product's LCD screen. Select How To > OK and follow the steps on the LCD screen to replace the maintenance box.
Page 134: Printing With Expended Color Cartridges - Windows
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 135 2. If you see a message telling you that you can temporarily print with only black ink, click the Delete or button to cancel your print job. If you see an error message, click OK. 3. In the Apple menu or the Dock, select System Preferences. 4.
Page 136: Conserving Low Black Ink With Windows
The following window appears when black ink runs low and there is more color ink. Note: The window appears only when you have selected Plain Paper/Bright White Paper as the paper type setting, and depends on other selected print settings. To use this feature, Epson Status Monitor must be enabled.
Page 137: Adjusting Print Quality
If your print quality declines, you may need to run a utility to clean or align the print head. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 138: Checking The Nozzles Using The Product Control Panel
Checking the Nozzles Using the Product Control Panel Checking the Nozzles Using a Computer Utility Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1.
Page 139: Checking The Nozzles Using A Computer Utility
If you don’t see any improvement after cleaning the print head up to 3 times, wait at least 12 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson support.
Page 140 You see a window like this: 4. Click Print.
Page 141 If you don’t see any improvement after cleaning the print head up to 3 times, turn the product off and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic:...
Page 142: Print Head Cleaning
Cleaning the Print Head Using a Computer Utility Parent topic: Print Head Maintenance Related concepts Purchase Epson Ink Cartridges and Maintenance Box Related tasks Removing and Installing Ink Cartridges Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product.
Page 143: Cleaning The Print Head Using A Computer Utility
If you don’t see any improvement after cleaning the print head up to 3 times, wait at least 12 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic: Print Head Cleaning...
Page 144 You see a window like this: 5. Click Start to begin the cleaning cycle. power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product or open the printer cover during a cleaning cycle or you may not be able to print.
Page 145: Print Head Alignment
If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic:...
Page 146: Aligning The Print Head Using The Product Control Panel
Aligning the Print Head Using the Product Control Panel Adjusting the Print Quality Using the Product Control Panel Parent topic: Adjusting Print Quality Related concepts Print Head Cleaning Aligning the Print Head Using the Product Control Panel You can align the print head using the control panel on your product. 1.
Page 147 5. Press the down arrow button, select Maintenance and press the OK button. 6. Select Print Quality Adjustment and press the OK button. 7. Follow the on-screen instructions to print a nozzle check pattern. 8. Check the printed pattern. 9. Do one of the following: •...
Page 148: Cleaning The Paper Guide
• Select the number representing the pattern with the least amount of separation or overlap. 12. Continue following the on-screen instructions to finish the print quality adjustment. Parent topic: Print Head Alignment Cleaning the Paper Guide If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink. If paper does not feed correctly from the rear paper feed slot, you can use a cleaning sheet to clean the rollers.
Page 149: Cleaning The Translucent Film
Related topics Loading Paper Cleaning the Translucent Film If the print quality has not improved after aligning the print head and cleaning the paper path, the translucent film inside the product may be smeared with ink. To clean the printer head path, use the following: •...
Page 150 5. Using the flashlight, check the translucent film shown here for ink smears. Translucent film Print head rail Caution: Do not touch the print head rail or you may not be able to print. Do not wipe off the grease on the rail.
Page 151: Checking The Number Of Sheets Fed
Caution: Do not press too hard on the film or you may dislocate the anchor springs and damage your product. 7. Use a new, dry cotton swab to dry the translucent film. 8. Repeat steps 6 and 7 as necessary to clean all ink smears. 9.
Page 152: Cleaning And Transporting Your Product
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning the Product Transporting Your Product Cleaning the Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, benzene, alcohol, or paint thinner to clean the product or you may damage it.
Page 153 1. Turn off the product. 2. Unplug the power cable. 3. Disconnect any connected cables. 4. Remove all the paper from the product. 5. Clean the outer case and control panel with a soft, dry cloth. If you cannot remove the dirt, try cleaning with a soft cloth moistened with a mild detergent.
Page 154: Transporting Your Product
Transporting Your Product If you need to store your product or transport it a long distance, prepare it for transportation as described here. Caution: During transportation and storage, follow these guidelines: • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. •...
Page 155 6. Close the printer cover. 7. Lower the control panel and close all of the trays as shown. 8. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Make sure the box adequately protects the product control panel. Note: The printer is heavy and should always be carried by two or more people.
Page 156 your fingers when placing the printer. Do not tilt the printer more than 10 degrees; otherwise the printer may fall. 9. After unpacking the product, be sure to remove all of the tape. Keep the product level during transportation. If print quality has declined when you print again, clean and align the print head.
Page 157: Solving Problems
3. Select Troubleshooting or How To to view instructional images or animations. Parent topic: Solving Problems Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit epson.com/support (U.S.) or epson.ca/support...
Page 158: Product Status Messages
Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.
Page 159 The printer will advise you when the pad requires replacing and this can only be performed by an authorized Epson Service provider. The Epson warranty does not cover the cost of this replacement.
Page 160: Running A Product Check
• If the page prints but the nozzle check pattern has gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic:...
Page 161: Resetting Control Panel Defaults
Related concepts Print Head Cleaning Uninstall Your Product Software Related references Where to Get Help Resetting Control Panel Defaults If you have a problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or reset them all. Note: This setting can be locked by an administrator.
Page 162: Product Does Not Turn On Or Off
• If the product's print head stops moving or making noise, and the charging process has not finished after approximately 5 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...
Page 163: Solving Network Problems
Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
Page 164 • Print a network connection report and check the codes and messages on the report to help determine the cause of the problem. • You may need to disable the firewall and any anti-virus software on your wireless router or access point.
Page 165: Network Software Cannot Find Product On A Network
Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.
Page 166: Product Does Not Appear In Mac Printer Window
Product Does Not Appear in Mac Printer Window If your product does not appear in the Mac printer window, try these solutions: • Turn your product off, wait 30 seconds, then turn it back on again. • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.
Page 167: Cannot Print Over A Network
2. Disable IEEE 802.3az for the computer's network adapter if it is enabled (check your operating system's Ethernet connection settings). 3. Connect the computer and your product directly with an Ethernet cable. 4. Print a network connection report from your product. 5.
Page 168 • If network printing is slow, print a network status sheet and check the signal strength. If it is poor, place your product closer to your router or access point. Avoid placing your product near a microwave oven, cordless phone, or large metal object, such as a filing cabinet. Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode.
Page 169: Solving Paper Problems
Related tasks Printing a Network Status Sheet Related topics Wi-Fi or Wired Networking Solving Paper Problems Check these sections if you have problems using paper with your product. Paper Feeding Problems Paper Jam Problems Paper Jam Problems in the Rear Cover Paper Ejection Problems Parent topic: Solving Problems...
Page 170: Paper Jam Problems
• Load paper in the paper tray printable side up. • Do not load binder paper with holes in the cassette. • Follow any special loading instructions that came with the paper. Parent topic: Solving Paper Problems Related references Paper Jam Problems Paper Loading Capacity Related topics Loading Paper...
Page 171: Paper Ejection Problems
Paper Ejection Problems If you have problems with paper ejecting properly, try these solutions: • If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper. Select the correct paper size when you reprint. •...
Page 172 • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • In Windows, do one of the following to open the Epson Printer Connection Checker and follow the on- screen instructions to check the connection status: •...
Page 173: Product Icon Does Not Appear In Windows Taskbar
2. Click the Maintenance tab. 3. Click the Extended Settings button. 4. Select Enable EPSON Status Monitor 3 and click OK. 5. Click the Monitoring Preferences button. 6. Click the checkbox for the option that adds the shortcut icon to the taskbar.
Page 174: Printing Is Slow
Parent topic: Solving Problems Printing from a Computer Related tasks Removing and Installing Ink Cartridges Printing is Slow If printing becomes slow, try these solutions: • Make sure your system meets the requirements for your operating system. If you are printing a high- resolution image, you may need more than the minimum requirements.
Page 175: Solving Page Layout And Content Problems
1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK.
Page 176: Inverted Image
Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Inverted Image Too Many Copies Print Blank Pages Print Incorrect Margins on Printout Border Appears on Borderless Prints Incorrect Characters Print Incorrect Image Size or Position Slanted Printout...
Page 177: Blank Pages Print
Blank Pages Print If blank pages print unexpectedly, try these solutions: • Make sure you selected the correct paper size settings in your printing program and printer software. • If a blank page exists in a document you are printing and you want to skip printing it, select the Skip Blank Page setting in your printer software, if available.
Page 178: Border Appears On Borderless Prints
Related topics Loading Paper Border Appears on Borderless Prints If you see a border on borderless prints, try these solutions: • Make sure you are printing on a compatible borderless paper type and size. Note: For custom paper sizes, make sure you select a supported borderless page width. •...
Page 179: Incorrect Image Size Or Position
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • If your product is connected to a USB hub, connect it directly to your computer instead. •...
Page 180: Slanted Printout
Slanted Printout If your printouts are slanted, try these solutions: • Make sure the paper is loaded in the correct direction. • Make sure your paper meets the specifications for your product. • Do not load more than the recommended number of sheets. •...
Page 181: White Or Dark Lines In Printout
Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Parent topic: Solving Problems White or Dark Lines in Printout If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
Page 182: Blurry Or Smeared Printout
• Use a support sheet with special paper, or load special paper one sheet at a time. • Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • If printouts are frequently smeared or scuffed, try using new paper.
Page 183: Faint Printout Or Printout Has Gaps
Related concepts Print Head Cleaning Print Head Nozzle Check Related references Paper Specifications Compatible Epson Papers Related tasks Cleaning the Paper Guide Aligning the Print Head Using the Product Control Panel Selecting Additional Layout and Print Options - Windows Selecting Basic Print Settings - Windows...
Page 184: Grainy Printout
• Align the print head. • Adjust the print quality in the product software. • Clean the paper path. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Paper or Media Type Settings - Printing Software Related tasks Cleaning the Paper Guide Aligning the Print Head Using the Product Control Panel...
Page 185: Incorrect Colors
• If you enlarged the image size in an image-editing program, you need to increase the image resolution setting to retain a high image quality. Increase the image resolution by the same amount you increase the image size. For example, if the image resolution is 300 dpi (dots per inch) and you will double the image size for printing, change the resolution setting to 600 dpi.
Page 186: Uninstall Your Product Software
• Select Custom as the Color Correction setting on the More Options tab of the printer software, then click Advanced. Try selecting a different Color Management setting. • For best results, use genuine Epson paper. Parent topic: Solving Print Quality Problems...
Page 187: Uninstalling Product Software - Mac
In the next window, select your product, if necessary, and click OK. Then follow any on-screen instructions. 4. Restart your computer, then re-install your software. Note: If you find that re-installing your product software does not solve a problem, contact Epson. Parent topic: Uninstall Your Product Software Uninstalling Product Software - Mac In most cases, you do not need to uninstall your product software before re-installing it.
Page 188: Where To Get Help
5. Double-click the Uninstaller icon. 6. In the Epson Uninstaller screen, select the checkbox for each software program you want to uninstall. 7. Click Uninstall. 8. Follow the on-screen instructions to uninstall the software. 9. Reinstall your product software. Note: If you uninstall the printer driver and your product name remains in the Print & Fax, Print & Scan, or Printers &...
Page 189 You can purchase genuine Epson ink and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...
Page 190: Technical Specifications
• Windows XP Professional x64 Edition SP2 or later • Windows XP SP3 or later • Windows Server 2003 SP2 or later Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.) or epson.ca/support...
Page 191: Mac System Requirements
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
Page 192 Paper types Plain paper and thick paper Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. Weight Plain paper: 17 lb (64 g/m...
Page 193: Printable Area Specifications
) to 27 lb (100 g/m Parent topic: Technical Specifications Related references Compatible Epson Papers Printable Area Specifications Note: When printing borderless, quality may decline in the expanded printable area. Single sheets - borders Top/bottom/left/right margins: 0.12 inch (3 mm) minimum Reduced print quality area/top: 1.89 inches (48 mm) minimum...
Page 194 Single sheets - borderless Reduced print quality area/top: 2.01 inches (51 mm) minimum Reduced print quality area/bottom: 2.05 inches (52 mm) minimum Envelopes Right/left margins: 0.12 inch (3 mm) minimum Top/bottom margins: 0.12 inch (3 mm) minimum Reduced print quality area/right: 1.89 inch (48 mm) minimum Reduced print quality area/left: 1.93 inches (49 mm) minimum Parent topic: Technical Specifications...
Page 195: Ink Cartridge Specifications
Ink Cartridge Specifications Note: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly or at all. Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and ensure the printer functions as designed.
Page 196: Electrical Specifications
Depth Stored: 15.7 inches (400 mm) Printing: 34.9 inches (887 mm) Weight 29.8 lb (13.5 kg) (without ink cartridges or power cord) Parent topic: Technical Specifications Electrical Specifications Power supply rating 100 to 120 V Input voltage range 90 to 132 V Rated frequency range 50/60 Hz Input frequency range...
Page 197: Interface Specifications
Interface Specifications Interface type Hi-Speed USB (Device Class for computers)* *: USB 3.0 cables are not supported. Note: Epson cannot guarantee the operation of externally connected devices. Parent topic: Technical Specifications Network Interface Specifications Note: Wireless LAN standard complies with either IEEE 802.11 b/g or IEEE 802.11 b/g/n, depending on purchase location.
Page 198 Wi-Fi Direct channels 2.4 GHZ: 1/2/3/4/5/6/7/8/9/10/11/12/13 5 GHz W52 (36/40/44/48) W58 (149/153/157/161/165) Maximum radio-frequency 20 dBm (EIRP) power transmitted Coordination modes Infrastructure mode Wi-Fi Direct (Simple AP); not supported for IEEE802.11b Note: Infrastructure and Wi-Fi Direct modes or an Ethernet connection can be used simultaneously.
Page 199: Safety And Approvals Specifications
• Manufacturer: Seiko Epson Corporation. • Type: J26H005 This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Page 200 To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio frequency (RF) Exposure rules.
Page 201: Notices
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 202 • If you use an extension cord with the printer, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating. •...
Page 203: Wireless Connection Safety Instructions
• Do not press too hard on the LCD screen or subject it to heavy impacts. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support. • The LCD screen may contain a few small bright or dark spots, and may display uneven brightness.
Page 204: Important Privacy Notice (Printer Serial Number)
Important Privacy Notice (Printer Serial Number) As part of setup, your product's serial number will be sent to a secure Epson server so that you can be eligible to participate in programs we may offer from time to time, including the Epson ink replenishment program.
Page 205: Binding Arbitration And Class Waiver
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los...
Page 206 Dispute shall include the sender's name, address and contact information, the facts giving rise to the Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson and you agree to act in good faith to resolve the Dispute before commencing arbitration.
Page 207 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 208: Trademarks
1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will obtain your affirmative assent to the applicable amendment.
Page 209: Copyright Notice
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 210: A Note Concerning Responsible Use Of Copyrighted Materials
Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

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