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11. Troubleshooting
When your dog does not seem to respond to the Static Correction
• Make sure that the Pet Collar Unit is properly fitted on your dog. Loosely
fitted collar will affect performance. For proper fit, the collar should be snug,
yet loose enough to allow two fingers to fit between the strap and dog's
neck.
• Make sure that there is good skin contact where the Collar Contacts touch
the neck area. If necessary, trim your dog's hair to ensure good contact.
• If you are certain that your dog is feeling the static correction, however is still
not responding, try the next level higher (see "Determine the TRAINING
LEVEL for your Dog" on page 24).
• Check if the battery has drained out.
• Test the response of the Pet Collar Unit using the Test Light supplied with
your product (see "Using the Test Light" on page 21).
• If your dog still does not respond, contact Customer Service at
1-888-331-3383.
When the Pet Collar Unit does not seem to respond to the Remote
Control Unit
• Make sure that the Pet Collar Unit is powered on.
• Make sure that the batteries are inserted properly (see "Remote Control Unit
Battery Installation" on page 15).
• If the Pet Collar Unit still does not respond, contact Customer Service at
1-888-331-3383.
Troubleshooting
43
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