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10. Help
Noise interference
• To avoid background noise or echoes, ensure that there is enough distance
between your device and the Pet Monitor.
• Use of other 2.4 GHz products, such as Bluetooth
ovens, may cause interference with this product. Keep the Pet Monitor at
least 5 feet (1.5 meters) away from these types of products, or turn them off if
they appear to be causing interference.
Lost connection
®
• Check your Wi-Fi
settings. If necessary, reconnect your Wi-Fi
the Pet Monitor is switched ON. Wait a few minutes to connect to the Wi-Fi
network.
If you do not remember your password, tap
If you forgot your password
Forgot Password to submit your e- mail address. A new password will be sent to
your e-mail address immediately.
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®
systems or microwave
®
. Ensure that
®
Help
11. Troubleshooting
Category
Problem Description /
Error
Account
I am not able to login even
after registration.
Account
I receive an error message
saying: "Email ID is not
registered".
Account
What do I do if I forget my
password?
Account
I did not receive a new
password although I have
used the "Forgot
Password" option.
Camera
When I try to view the Pet
Monitor, I get a prompt for
Pet Camera firmware
upgrade. What should I
do?
Troubleshooting
Solution
Please check your user name
and password.
Please ensure that you have
registered an account with us.
Tap Create Account to create
an account.
Click on the "Forgot Password" link
on the website http://
www.hubbleconnected.com/
motorola/login/ OR on your
Android™ or iOS application.
An email will be sent to your
registered email address.
1. The e-mail might have been
sent to your Junk Mail Folder.
Please check your Junk Mail
Folder.
2. There might be a delay in
getting your e-mail. Please
wait for a few minutes and
refresh your email account.
Please upgrade your firmware.
This takes around 5 minutes. We
push upgrades from time to time
to improve Pet Camera features.
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