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8. Troubleshooting
When your dog does not seem to respond to the Static Correction
• Make sure that the Collar Unit is properly fitted on your dog. Loosely fitted
collar will affect performance. For proper fit, the collar should be snug, yet
loose enough to allow two fingers to fit between the strap and your dog's
neck.
• Make sure that there is good skin contact where the Collar Contacts touch
the neck area. If necessary, trim your dog's hair to ensure good contact.
• Check if the battery has drained out.
• If you are certain that your dog is feeling the static correction, however is still
not responding, try the next level higher (see "Select Level of Static
Correction" on page 12).
• If your dog still does not respond, contact Customer Service at
1-888-331-3383.
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Troubleshooting
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