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8. Troubleshooting
When your dog does not seem to respond to the Ultrasonic
Correction
• Make sure that the Pet Collar Unit is properly fitted on your dog. Loosely
fitted collar will affect performance. For proper fit, the collar should be snug,
yet loose enough to allow two fingers to fit between the strap and your dog's
neck.
• Make sure that there is good skin contact where the Pet Collar Unit touches
the neck area. If necessary, trim your dog's hair to ensure good contact.
• If you are certain that your dog is gets the correction, however is still not
responding, try the next level higher.
• Check if the battery has drained out.
• If your dog still does not respond, contact Customer Service at
1-888-331-3383.
When the Pet Collar Unit does not seem to respond to the Remote
Control Unit
• Make sure that the Pet Collar Unit is powered on (see "Powering On/Off the
Pet Collar Unit" on page 14).
• Make sure that the batteries are inserted properly (see "Remote Control Unit
Battery Installation" on page 9).
• If the Pet Collar Unit still does not respond, contact Customer Service at
1-888-331-3383.
Troubleshooting
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