Microcom 485TM Operator's Manual page 63

5.1 Troubleshooting Tips
The printer fails to turn "ON" and the status indicator light fails to light:
ü Verify that the power cord is connected to the printer, as well as the AC outlet.
ü Verify that the printer power switch is in the "ON" position.
ü Verify that the AC outlet is functioning properly.
ü Contact your Service Representative.
The printer has no communication:
ü Verify that the communication cable is properly connected to the printer and an
available communication port on the host computer.
ü Verify that the host communication port is functioning properly.
ü Verify that the printer and the host communication parameters are set correctly.
ü Verify that nothing else is configured on the same port.
ü Is the printer in an Error?
ü Contact your Service Representative.
Vertical blank or light lines appear on printed areas:
ü Clean the print head.
ü Print head may need to be replaced.
ü Contact your Service Representative.
The print does not align to my media:
ü Verify that the media contains some sort of registration mark.
ü Verify that the printer is received proper formatting instructions.
ü Verify that nothing is blocking the internal registration mark sensors.
ü Contact your Service Representative.
485TM Operator's Manual - 880063-0100
Chapter 5: Troubleshooting
5-1