Advantech PPC-3210SW User Manual page 64

C.1 E-Eye Function
Table C.1: E-Eye Monitoring Function List
Item Function
1 Main board
2 Memory
3 Touchscreen E2
4 LVDS
5 USB
6 Serial port
7 LAN port
SATA stor-
9
age device
Note! E-Eye should show "FF" after a successful startup and self-diagnosis
test.
If E-Eye shows E0 ~ E8 codes, there are one or more errors.
Failure codes outside of E0 ~ E8 suggest the error may be caused by
other drivers or software.
If certain functions are showing problems but E-Eye shows "FF", this
may be due to limitations in the self-diagnosis function.
PPC-3100S/3120S/3150S/3210SW User Manual
Failure Error
Code Description
Main board start-
E0
up error
E1 Memory error
Touchscreen con-
troller error
LVDS transfer
E3
controller error
USB internal
E4
detecting error
Serial port inter-
E5
nal loopback error
LAN port control-
E6
ler error
SATA storage
E8
connection error
54
Checking/Repair Suggestion
1. Check the power input
2. Check that no cable or system short
circuits have occurred
3. Send the main board for repair
1. Check the memory type is correct
and verify installation
2. Check the memory slot function
3. Send the main board for repair
1. Check that touch function is enabled
for the operating system
2. Check that the touch controller type
is correct via the Device Manager
3. Send the main board for repair
1. Check the display settings of the
operating system
2. Send the main board for repair
1. Check USB function by testing the
USB device in another system
2. Send the main board for repair
1. Check serial port function using an
external device
2. Send the main board for repair
1. Check LAN port function to verify
LAN connection
2. Send the main board for repair
1. Check that the SATA/mSATA device
is connected
2. Check SATA that the cable or
mSATA device is secure
3. Check SATA/mSATA device function
4. Send the main board for repair