Galanz XQG80-Q812DE After-Sales Service Manual

Galanz XQG80-Q812DE After-Sales Service Manual

Automatic drum washing machine

Advertisement

After-sales Service Manual
自动滚筒洗衣机
Automatic Drum Washing Machine
XQG80-Q812DE
XQG80-Q812E/W
XQG80-F814DE
Zhongshan Galanz Consumer Electric Appliances Co., Ltd.
售后服务手册
中 山 格 兰 仕 日 用 电 器 有 限 公 司
XQG80-Q814DE
XQG80-F812DE

Advertisement

Table of Contents
loading

Summary of Contents for Galanz XQG80-Q812DE

  • Page 1 售后服务手册 After-sales Service Manual 自动滚筒洗衣机 Automatic Drum Washing Machine XQG80-Q812DE XQG80-Q814DE XQG80-Q812E/W XQG80-F812DE XQG80-F814DE 中 山 格 兰 仕 日 用 电 器 有 限 公 司 Zhongshan Galanz Consumer Electric Appliances Co., Ltd.
  • Page 2: Table Of Contents

    XYJGT80QFSDE-001 目 录 1.适用机型 Models Covered ............. 2 2.通用规范 General Specifications ............3 2.1 电源规格 Power Specification ............3 2.2 平台规格 Platfrom Specification ............3 2.3 程序洗涤规格 Program washing capacity ..........3 2.4 主要部件规格 Main components specifications .......... 5 3.电路图 Circuit Diagram ..............7 4.结构...
  • Page 3: 适用机型 Models Covered

    XYJGT80QFSDE-001 1.适用机型 Models Covered XQG80-Q814 XQG80-Q812 XQG80-F812 XQG80-F814 机型 XQG80-Q812 DE○ 1 Model 品牌 Galanz Brand ○ ○ ○ ○ ● 20°C ○ ○ ● ● 新欧标能效 ● ○ ○ ○ ○ 强洗 40°C ● Intensive 40° ○ ○ ○...
  • Page 4: 通用规范 General Specifications

    Note: ○ means no such program, ● mans there is such a program, ○ mans the new European standard procedure, for reference, subject to the instruction manual. 2.通用规范 General Specifications 2.1 电源规格 Power Specification 220V-240V,50Hz 2.2 平台规格 Platfrom Specification XQG80-Q812DE XQG80-Q814DE 模型/平台 XQG80-F814DE XQG80-Q812E/W Model/platform XQG80-F812DE 洗涤方式...
  • Page 5 XYJGT80QFSDE-001 洗涤容量 Washing capacity 20°C 新欧标能效 6.5 Kg 6.5 Kg 8 Kg 强洗 40°C Intensive 40° 8 Kg 强洗 60°C Intensive 60° 8 Kg 高温洗 4.5 Kg 4.5 Kg 4.5 Kg 4.5 Kg 4.5 Kg Anti-Allergy 大件洗 8 Kg 8 Kg 8 Kg 8 Kg 8 Kg...
  • Page 6: 主要部件规格 Main Components Specifications

    XYJGT80QFSDE-001 冷水洗 6 Kg 6 Kg Cool Wash 漂洗+ 8 Kg 8 Kg Rinse+ 标准洗 8 Kg 8 Kg Standard 棉麻洗 8 Kg 8 Kg Cotton 牛仔洗 4.5 Kg 4.5 Kg Denim 注:○ 表示新欧标程序,供参考,以说明书为准 Note: ○ mans the new European standard procedure, for reference, subject to the instruction manual. 2.4 主要部件规格...
  • Page 7 XYJGT80QFSDE-001 XQG80-Q812DE 、 XQG80-Q814DE 、 XQG80-Q812E/W XQG80-F812DE 、 XQG80-F814DE...
  • Page 8: 电路图 Circuit Diagram

    XYJGT80QFSDE-001 3.电路图 Circuit Diagram XQG80-Q812DE 、 XQG80-Q814DE 、XQG80-F812DE 、 XQG80-F814DE...
  • Page 9: 结构 Structure

    XYJGT80QFSDE-001 XQG80-Q812E/W 4.结构 Structure 4.1 结构图 Structure diagram 详见装配图 See assembling drawing 4.2 水管系统 Water line system 进水:进水管—进水阀—进水阀软管—进水斗—外桶 Water inflow: Inlet pipe—Water valve—Inlet hose—Inlet box—Outer drum 排水:外桶—排水软管—排水泵—排水管 Drain: Outer drum—Drain hose①—Pump—Drain hose②...
  • Page 10 XYJGT80QFSDE-001 示意图如下: Schematic diagram is as follows: 进水阀 Water valve 进水阀软管 Inlet hose 进水斗 Inlet box 外桶 Outer drum 排水管 Drainhose② 排水软管 Drain hose① 排水泵 Pump...
  • Page 11: 功能设置及显示 Function Settings And Display

    XYJGT80QFSDE-001 5.功能设置及显示 Function Settings and Display 5.1 控制面板 Control panel figures XQG80-Q812DE○ XQG80-Q814DE XQG80-Q812E/W...
  • Page 12: 面板操作 Panel Operation

    XYJGT80QFSDE-001 XQG80-F812DE、XQG80-F814DE 注:○ 表示新欧标程序,供参考,以说明书为准 Note: ○ mans the new European standard procedure, for reference, subject to the instruction manual. 5.2 面板操作 Panel operation 5.2.1 整机状态描述 Complete machine status description 当前状态 描述 Current state describe 掉电 电源线没有插接,没有电源输入 Outage The power cord is not plugged in, there is no power input. 只插上电源,无需任何按键操作,所有显示器和负载均关闭...
  • Page 13: 程序功能表 Program Function List

    XYJGT80QFSDE-001 5.2.2 程序功能表 Program function list 1)XQG80-Q812DE 、 XQG80-Q814DE 、 XQG80-Q812E/W 通用功能 附加功能 Additional function General 程序 function 自动断电 Program 温度 转速 预约 Delay 童锁 Child lock Automatic Temp Speed power off ○ ● ● ● ★ 20°C 新欧标能效 ○...
  • Page 14 XYJGT80QFSDE-001 60°C 标准洗 ○ ● ● ● ★ 60°C Standard 冷水洗 ○ ● ● ● ★ Cool Wash 漂洗+ ○ ● ● ● ★ Rinse+ 2)XQG80-F812DE 、 XQG80-F814DE 通用功能 附加功能 Additional function General 程序 function 自动断电 Program 温度 转速 加漂洗 预约...
  • Page 15: 按键/旋钮功能 Button/Knob Function

    Notes: ○ indicates that this feature is not optional, ● indicates that it is optional, ★ indicates that this feature is turned on by default. 5.2.3 按键/旋钮功能 Button/Knob function 1)XQG80-Q812DE 、 XQG80-Q814DE 、 XQG80-Q812E/W 按键/旋钮功能:启动/暂停,预约,转速,3 个常用按键和程序 1 个旋钮 Button/Knob functions:Start/Pause, Delay,Speed,,There are 3 commonly used buttons and 1 program knob.
  • Page 16 XYJGT80QFSDE-001 Knob Choose the appropriate program 启动/暂停 暂停 Start/Pause Pause 温度 显示设定温度 Temp Display the set temperature 转速 显示设定转速 Speed Display the set temperature 显示设定漂洗次数 加漂洗 Display set the number of rinsing Rinse+ 运行 times 预约 按键无效 Running Delay The key is invalid 显示“Err”...
  • Page 17: 特殊功能 Special Functions

    The washing machine runs at a lower speed during dehydration. 5.3.3 童锁 Child lock 1)XQG80-Q812DE 、 XQG80-Q814DE 、 XQG80-Q812E/W 为了防止洗衣机在洗衣过程中因儿童的误操作导致的不正常洗衣, 可同时按压“预约”和“转速”按键 3 秒, 当“ ”图标亮起,启动童锁功能,此功能可在洗涤周期内选择,同时按压“预约”和“转速”按键 3 秒取...
  • Page 18: 预约 Delay

    The function of “Mute” is to close all the prompt tone and alert sounds. How to start this function :Press the “Temp” button for 3 seconds. How to cancel this function :Press the “Temp” button for 3 seconds again. 6.服务测试程序 Service Testing Procedures 6.1 按键注释 Key notes: 1)XQG80-Q812DE 、XQG80-Q814DE 、XQG80-Q812E/W (XQG80-Q812E/W for example)
  • Page 19: 服务模式 Service Mode

    XYJGT80QFSDE-001 K1 键:Speed;K2 键:Delay; K3 键:Start/Pause K1 key:Speed;K2 key:Delay; K3 key:Start/Pause 2)XQG80-F812DE 、 XQG80-F814DE K1 键:Delay;K2 键:Rinse+;K3 键:Speed;K4 键:Temp;K5 键:Start/Pause K1 key:Delay;K2 key:Rinse+;K3 key:Speed;K4 key:Temp;K5 key:Start/Pause 6.2 服务模式 Service mode 程序运行在服务模式下, 用户可以不影响正常系统, 通过运行部分功能模块来测试的相应子系统的工作 状态。 When the program runs in the service mode, the user can test the working state of the corresponding subsystem by running some functional modules without affecting the normal system.
  • Page 20 XYJGT80QFSDE-001 不同测试程序之间通过程序选择旋钮切换。 When the program enters the service mode, the door is automatically locked to empty the water in the cylinder. During the drainage process, all key actions are shielded and the child lock indicator light flashes at the frequency of 1Hz. When the water is drained, the child lock will be released automatically, all buttons will be valid, and the current test steps t01~t08 will be displayed.
  • Page 21: 显示错误代码(T02) Display Error Code(T02)

    XYJGT80QFSDE-001 selection mode. In the test mode, all error alarms and software security protection function modules are shielded to facilitate the test program to detect the working conditions of the corresponding functional modules. 6.2.1 显示错误代码(t02) Display error code(t02) 1) 显示错误代码并且允许售后服务技术人员检测和清除相应的错误代码纪录。 1)Display error codes and allow after-sale service technicians to detect and clear the corresponding error code records.
  • Page 22: 检测模式 Detection Mode

    XYJGT80QFSDE-001 3)In the formal product stage, the software version information is displayed from "000". 6.3 检测模式 Detection mode 将旋钮旋到 P01 位置,同时按住 K1/K2 键,然后插上电源进入检测模式。 Turn the knob to position P01, press and hold the K1 / K2 key at the same time, and then plug in the power supply to enter the factory mode.
  • Page 23 XYJGT80QFSDE-001 (P06 position) up water to the heating water level first, then start the heating, set the heating time C06 电机转动方向 测试(P07 位置) 正转设定时间 C06 motor Forward rotation setting time rotation direction test (position P07) C07 外筒泄漏测试 判断水位是否已在洗涤 1 水位,如未到必须先补水至洗涤 1 水位,反转设定时 (P08 位置)...
  • Page 24 XYJGT80QFSDE-001 ◆During the execution of automatic detection mode: any button and knob will not respond, and the exit mode is to turn off the power with the knob (position p00) ◆在检测模式中: In the detection mode: ⇒ 以上测试旋钮位置可任意旋动,对应测试在按动启停键后立即有效; the above test knob position can be rotated arbitrarily, and the corresponding test is effective immediately after pressing the start stop key;...
  • Page 25: 异常报警/异常指示 Abnormality Alarms / Abnormality Indications

    XYJGT80QFSDE-001 7.异常报警/异常指示 Abnormality Alarms / Abnormality Indications 注:请先仔细检查故障原因再更换元器件。 Note: Please check the cause of the failure carefully before replacing the components. 报警 可能故 复位 故障描述 故障条件 处理方法 机器状态 代码 障原因 方式 Possible Alarm Fault processing Machine Reset Fault conditions cause of code description method...
  • Page 26 XYJGT80QFSDE-001 5、进水阀损 坏 5、更换进水阀 5. Water 5. Change the inlet valve is water inlet valve damaged 6、电脑板故 障 (进水阀可 控硅开路) 6. Main 6、更换电脑板 board is 6. Change the damaged main board (thyristor of inlet valve is open) 启停 键复 1、门未关好 1、检查门是否关...
  • Page 27 XYJGT80QFSDE-001 4、电脑板故 障 ( 门 锁 继 电器故障 或 者 可 控 硅 故 障) 4、更换电脑板 4. Main 4. Change the board is main board damaged (door lock relay failure or thyristor failure) 1、排水泵过 滤器脏堵 1、清除泵过滤器 赃物 1. The drain 启停...
  • Page 28 XYJGT80QFSDE-001 5、电脑板故 障 (水泵可控 硅 击 穿 或 水 位 开 关 端 子 短路) 5. Main board is 5、更换电脑板 damaged 5. Change the (water pump main board breakdown or water level switch terminal short circuit) 1、闭合门 锁,关闭所 有负载,排 水至空筒水 位后再持续...
  • Page 29 XYJGT80QFSDE-001 drainage pump to maintain 3、电脑板故 障 (进水阀可 the water 控硅短路) level detection; 3. Main 3、更换电脑板 when the board is 3. Change the overflow damaged main board level is (thyristor detected short circuit again, of inlet repeat the valve) above process.
  • Page 30 XYJGT80QFSDE-001 4、电脑板故 障 4、更换电脑板 4.Main 4. Change the board is main board damaged 1、加热管线 束端子松动 1、检查线束端子 或线束故障 插接是否牢固或 1、加热超时(连 跳过加热阶 1.The 更换线束 续加热设定时间, 段,程序结 connection 检测温度 NTC 数 1. Check the 束后报警 between the 值变化小于 2) connection and heating tube Skip the ensure it is 1.Heating timeout...
  • Page 31: 爆炸图 Exploded View

    XYJGT80QFSDE-001 1、水加热温 度传感器线 束端子松动 1、检查线束端子 或线束故障 插接是否牢固或 1. The 更换线束 connection 1. Check the between the connection and 水加热温度传感 跳过加热阶 wire and ensure it is 器电压值范围异 段,程序结 temperature secure or change 常(短路或断路) 束后报警 sensor is not 水加热温度 关闭 wire secure or Abnormal voltage Skip the 传感器故障...
  • Page 32 XYJGT80QFSDE-001...
  • Page 33 XYJGT80QFSDE-001 零部件清单:Parts and components break-down: XQG80-F812DE Code Name Name ntity detergent dispenser 进水斗 XF7QG60V.6.2-1(465) housing 洗衣粉盒 XF7QG60V.6.1-1(465) detergent dispenser 柔顺剂盖 XA2QG60.6.1-2(167) siphon 分流盒 XA2QG60.6.2-2(167) distributary box...
  • Page 34 XYJGT80QFSDE-001 分流盒盖 XF7QG60V.6.2-3(465) distributary box cover 进水阀软管 XA2QG60.6-1(167) hose 管夹 14 XBJ01-26 hose clamp 14 拉簧塑料座 X1QG60.1-8 suspension spring stopper 外桶拉簧 XQ7QG70.1-2(505) suspension spring 水位开关 XDQ10-05 pressure sensor 进水管 XSL03-04 INLET HOSE 进水阀 XDQ02-01 inlet valve 滤波器 XA2QG60.8-2(167) filter 电源线 XDQ05-51 power cord 管夹...
  • Page 35 XYJGT80QFSDE-001 排气软管 XQ7QG70.7E-2(619) exhaust hose 管夹 20 XBJ01-15 hose clamp 20 螺钉 GB/T16824.2-1997 bolt 外桶密封圈 XA2QG60.7-14(167) tub seal 内桶组件 XQ7QG70.7.11(505) drum as 上配重块 XQ7QG70.7-9(505) upper balancer 上配重块木螺钉组件 XLD03-23 BOLT AS 外桶后盖组件 XA8QG80.7.3(975) BACK TUB ASSEMBLY 皮带轮 XQ7QG70.7-15(505) Pulley 皮带 XA1QG72D.7-2 belt 垫圈...
  • Page 36: 机器拆卸步骤 Machine Disassembling Procedures

    XYJGT80QFSDE-001 9.机器拆卸步骤 Machine Disassembling Procedures 9.1 工具明细 Using tools: 名称 示意图 Name Sketch Map 十字批或电批 或 or Cross screwdriver Electric screwdriver 与 and 电批与 10 号外六角套筒 Electric screwdriver 与 and 10 Outer hexagon sleeve 电批与 13 号外六角套筒 Electric screwdriver 与 and 13 Outer hexagon sleeve 10 号扳手...
  • Page 37: 拆卸步骤 Disassembling Procedures

    XYJGT80QFSDE-001 注:1.拆卸钣金件时,请佩戴手套,做好防护,以免受伤; 2.所有部件在组装时,请按原始装配情况装配; Note: 1. When removing sheet metal parts, please wear gloves and protect them to avoid injury. 2. When assembling all parts, please assemble them according to the original condition. 9.2 拆卸步骤 Disassembling Procedures 以 XQG80-F812DE 为例。 Take XQG80-F812DE for example.
  • Page 38 XYJGT80QFSDE-001 注意事项 拆卸工序 简要说明 matters needing disassembly procedure brief description attention 拆除顶盖板和下档板 emove top cover as and lower baffle plate 1.用十字批拆除图一所 1.拆出的顶盖板和下档 示顶盖板两螺钉 板做好防刮花保护 2.用手把顶盖板往后推, 取出顶盖板 1.The top cover as and 3. 用 一 字 起 插 入 下 挡 板 lower baffle plate 与前盖板间缝隙中,...
  • Page 39 XYJGT80QFSDE-001 1.拉出拉盖,用手按压图 一所示位置同时抽出拉 盖 2.用十字批拆除图二所 示两颗螺钉 图一 使用工具 using tools fig. 1 1.Pull out the drawer, press the position in fig.1 by hand and pull out the drawer at the same time. 2. Remove the two 十字批 screws shown in fig.2 cross with a cross screwdriver...
  • Page 40 XYJGT80QFSDE-001 1.使用剪钳时注意不要 剪到线组 2.注意拔出接线端子时 请戴防静电手套 3.重新装机时需另外补 充扎带 图四 fig.4 1.Pay attention not to 4.用剪钳剪去图四所示 cut the thread group 扎带 when using the 5.拔出图五所示电脑板 diagonal cutters. 上六个线束接线端子 2.Please wear 6.面板组件拆出后做好 antistatic gloves when 防静电和防刮花保护 pulling out the terminal. 4.Use diagonal cutters 图五...
  • Page 41 XYJGT80QFSDE-001 前上加强板锋利,建议 戴防护手套进行操作 The upper frame is sharp, it is recommended to wear 图一 protective gloves for fig.1 operation. 1.用 13 号外六角套筒 配合电批拆除图一所示 三颗螺钉,取出上配重 块 2.用十字批拆除图二所 使用工具 示的四颗个螺钉,取出 using tools 前上加强板 图二 fig.2 1. Remove the three screws as shown in Fig.
  • Page 42 XYJGT80QFSDE-001 1.打开门组件,用手将 门密封圈往上提,取出 图一 外铁线 fig.1 2.用十字批拆除图二所 示两颗螺钉,取出门锁 3. 用十字批拆除图三 所示五颗螺钉,双手往 上抬取出前盖板组件 1. Open the door as and lift the gasket by hand to remove the 图二 outer gasket clamp fig.2 2. Remove the two screws as shown in figure 2 with a cross screwdriver and remove the door lock...
  • Page 43 XYJGT80QFSDE-001 拆除进水位开关 Remove Water level switch 1.拔掉图一所示水位开 1.注意水位开关的线组 关上三个接线端子 顺序,重装时注意不要 图一 2.将水位开关旋转 90 接错,否则可能引起报 度后取出 fig.1 警 1. Pay attention to the 1.Unplug the three line sequence of water terminals of the water level switch, and do level switch as shown not connect wrong in figure 1 when reinstalling,...
  • Page 44 XYJGT80QFSDE-001 1.注意原机器上进水阀 排气软管 接线端子的顺序,重装 Exhaust Hose 时不要接反,否则可能 1.用平口钳夹紧图一所 图一 示管夹同时拔出排气软 会出现功能异常 管 fig.1 2.拔出图二所示进水软 1.Pay attention to the 管 sequence of inlet valve 进水软管 3.拔出图三所示两个进 terminals on the Exhaust Hose 水阀接线端子 original machine, and 4.用十字批拆除图四所 do not connect them 示两个进水阀固定螺 reversely when 钉,取出进水斗组件...
  • Page 45 XYJGT80QFSDE-001 拆除线束 Remove Harness As 扎带 ties 1.用剪钳剪掉图一所示 1.使用剪钳时注意不要 扎带,然后拔掉发热管 剪到线组 上线束端子 1.Pay attention not to 2.用十字批拆除图一所 cut the thread group 示地线螺钉 when using the 3.用十字批拆除图二所 diagonal cutters. 图一 地线螺钉 示螺钉 The ground screw fig.1 4.拆除图三所示铁扎线 ( 沿 电 机 线 束 共 有 三 处)...
  • Page 46 XYJGT80QFSDE-001 拆除桶组件 Remove tub as 气囊管 1.拆出的减震销注意防 尘和杂物 Air Chamber 1.用平口钳夹紧图一 2.组装时要注意减震器 所示管夹,同时拔出 孔的方向 气囊管 3.吊出桶组件时应避免 2.往后倾斜机器, 用平 碰到线组、滤波器等部 口钳夹住图二所示减 件 震器销卡扣同时退出 出减震器销(左、右 1.Pay attention to dust 侧各一个) and sundries when 3.整理线束, 紧握拉簧 removing the 两端用力往上提,吊 图一 absorber pin. 出桶组件(如图三所 2.Pay attention to the fig.1 示)...
  • Page 47 XYJGT80QFSDE-001 1. 拿取电机时请勿提 线,避免线断 1. Do not lift the wire when taking the bldc motor to avoid wire 1.向外拉皮带同时转 breakage. 动皮带轮,取出皮带 (如图一所示) 2. 用 10 号外六角套 筒及电批把固定电机 的 2 个螺钉和橡胶套 拆除(如图二所示) 图一 3.握住电机往上提,取 出电机 fig.1 1. Pull the belt outward and turn the pulley to remove the belt (as shown in Figure 1).
  • Page 48 XYJGT80QFSDE-001 使用工具 1.用 13 号套筒及电批 using tools 拆除图一所示三个螺 栓,取出下配重块 2. 用 10 号套筒及电 批拆除图二所示一个 螺母,取出发热管 13 号外六 10 号外六 1.Remove the three 角套筒 角套筒 图一 bolts as shown in 13 outer 10 outer Fig. 1 with No. 13 fig.1 hexagon hexagon outer hexagon sleeve...
  • Page 49 XYJGT80QFSDE-001 as shown in figure 2 and pull out the drain hose at the same time 3. Remove the four 使用工具 screws as shown in using tools figure 3 with a cross screwdriver and remove the pump as 图二 fig.2 平口钳...

Table of Contents