Common Problems - Tesla VCR600W User Manual

COMMON PROBLEMS

Problem
The robot cannot be started
The robot cannot be charged
The robot cannot be recharged
Abnormal behavior
Abnormal noise in use
Cleaning ability declines or dust falls out
WiFi cannot be connected
Fixed-time cleaning fails
Whether the robot consumes power if it is
always placed on the charging base
Whether the robot needs to be charged
for 16h for the first three times
• In case of a low battery level, please place the robot on the charging base and align it at the electrode plate, the robot will be
started automatically (if the robot is completely powered off, it can be started automatically after charged for a while)
• If the environment temperature is lower than 0ºC or higher than 50ºC, please use it at a temperature of 0-40ºC
• Please move the robot away, check whether the indicator light of the charging base lights on and confirm both ends of the power
adapter of the charging base are connected well
• In case of poor contact, please clear the charging base shrapnel and the charging contact on the robot or push the side brush aside
The robot is too far away from the charging base, please put the robot near the charging base and make another try
Shut down and restart the robot
Main brush, side brush or wheel may be obtained by foreign matters, please shut down the robot, remove the main brush and remove
the foreign matters
• The dust box is full, please clear it
• The filter screen is blocked, please clear or replace it
• The main brush is twined by foreign matters, please remove the main brush and remove the foreign matters
• WiFi signal is bad, please ensure is covered by WiFi signal
• WiFi is connected abnormally, please reset WiFi, download the latest APP and try to reconnect it
• Password is inputted incorrectly
• The router is available for 5G frequency band, the cleaning robot is available for 2.4G frequency band only
In case of a low battery level, fixed-time cleaning can be started only when the battery level is no less than 30%
The robot consumes a little power if it is always placed on the charging base and it enables the best performance of battery
The lithium battery can be used immediately after being charged and has no memory effect
Solution
15