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Telemetry Gateway A850 User Manual
Troubleshooting
If problems occur that cannot be resolved using the following
instructions, contact your ADCON dealer or our Customer Service
representatives – see
Tabelle 1. Troubleshooting
Problem
Telemetry gateway not
online after 10 minutes
Welcome page is showing
incorrect information
Date and time not set
correctly
Configurator not starting
Wizard does not display a
selection of RTU types
No data polling by RTUs
after restarting
Time not set despite
enabled NTP
No entries or only a few
entries in Poll/Call Journal
Menu options are grayed
out or cannot be selected
Manual data import cannot
be selected
No SSH connection
possible
Data storage lasts a max.
of
7 days
Maintenance
The ADCON Telemetry Gateway is largely maintenance free. Replace the battery
after 5 or 6 years.
"Customer Service" on page
Source
No power
Upgrade failed
Browser error
NTP client not configured
correctly
JAVA cache error
No modem configured or
enabled for the RTU area
Data polling cannot be
started
NTP configured incorrectly
or missing DNS (Domain
Name Server)
Only error logs enabled
Configuration not locked
for configuration or rights
are missing
Station is set as "ACTIVE"
SSH inactive
Incorrect configuration for
storage intervals
CHAPTER 7
Troubleshooting
9.
Solution
Check status LED
Clear cache (F5)
Check job configuration
"Jobs
settings – see
(root)" on page 47
Check NTP server
Set the date and time on
the welcome page
manually
Delete the temporary
internet files in the JAVA
settings
Configure or enable
modem
Set date/time via web
interface or configure NTP
Use universal
NTP server from
pool.ntp.org or universal
DNS from Google 8.8.8.8
or 8.4.4.4
For modems, enable the
setting Log All Poll/Call
Lock configuration and
adjust user roles, or log in
with the appropriate user
profile
Deselect the Station
active checkbox and save
the change
Configure SSH port on the
Operating System tab
Adjust settings for
"Database Flush Interval,
Database Values" on the
Operating System tab.
54
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