Troubleshooting
April 2022
2.1.1
Check status
Click the Check Status button if any of the LEDs are yellow or red to see more specific
information causing the status alarm. Some alarms do not require an acknowledge and
will clear automatically when the alarm condition goes away. Alarms that require a user to
acknowledge them will have a button to the right titled ACK. Clicking the ACK button
changes the button text to Wait and sends a request to the meter to clear the alarm. The
alarm will disappear from the Check Status dialog once the alarm actually clears.
Click the Check Status button and MeterLink
gives a short description of all alarms present.
Figure 2-3: Status Summary
A. Active alarm conditions from Meter Monitor page
B. Status summary page with alarm examples
Following is a list and a brief description of the types of alarms:
•
System
•
Power Loss
•
Field I/O
•
Validity
•
Comms
•
Check Status
2.1.2
System alarm
The System alarm indicates a failure in the hardware that should be addressed by a service
technician. This includes memory checksum errors and communication errors within the
hardware. A Red LED indicates a system alarm condition. Collect a Maintenance log and an
audit/alarm log and then, contact your Emerson Flow service representative. This could be
an alarm condition that occurred and remains latched until the condition is resolved and
the alarm is cleared by clicking the ACK button on the Monitor → Check Status → Status
Summary page.
14
Maintenance and Troubleshooting manual
™
opens the Status Summary dialog box that
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