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Table of Contents
Troubleshooting
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Summary of Contents for Tunstall MXD
- Page 1 Medical Alert System Tunstall Americas Customer Care: 1- 877- 266- 0733...
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Page 2: Table Of Contents
Quick Start Guide Installation Steps Range Test & System Test Calling for Help MXD Features Help and Advice Frequently Asked Questions Removing and Returning the System Troubleshooting – Use of Status Lights Troubleshooting – Use of MXD Spoken Messages Notifications... -
Page 3: What's In The Box
What’s in the box? Box Contents MXD Medical Alert System base console with phone cord. Personal Help Button Quick Install Guide and (PHB) or MyActive Fall User’s Manual. Detector. Medical Alert System Tunstall Americas Customer Care: 1- 877- 266- 0733... -
Page 4: Base Console
Status Light Speaker Base Console Back View PHONE (small) Jack WALL (large) Jack Insert your handset’s Insert large end of telephone cord plug here the MXD telephone cord here RESET Button Test/Learn (T/L) Button (for service provider Power Cord use only) -
Page 5: Personal Help Button
Personal Help Button (PHB) Pendant Model PHB Indicator Push Button Light Wrist Strap Model PHB* Indicator Push Button Light MyActive Fall Detector* Indicator Push Button Light * Optional... -
Page 6: Quick Start Guide
Quick Start Guide Keep the base console connected to the AC power at all times. Do’s Contact Customer Care (1-877-266-0733 toll free) as soon as the red LED light on your help activator indicates a low battery or if you lose your help button/activator. Regularly test the base console and help activator to familiarize yourself with the service and ensure you are comfortable communicating with monitoring center personnel. -
Page 7: Installation Steps
5. The MXD unit will automatically turn on and announce, “System Ready.” The small “status” light on the lower left edge of the unit’s large “Help” button will show a steady green light. This indicates that the unit is connected properly to the telephone circuit and AC power. - Page 8 See Testing the PHB (Range Test), on page 9. 7. Initiate your first call to the Response Center by pressing the PHB or the HELP button. Please contact your service provider if the MXD does not connect.
- Page 9 Testing the PHB (Range Test) 1. Locate the T/L button on the back of the MXD and press one time (Figure 2. The MXD will announce “Range Test Mode.” 3. Immediately activate the PHB by pressing and holding down the button.
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Page 10: Calling For Help
Calling For Help Simply press the button on your Personal Help Button (PHB) or MyActive Fall Detector to activate your MXD unit at any time. You can also press the large HELP button on top of the base console. Once the help signal is initiated, the base console will announce “Calling for help”. -
Page 11: Mxd Features
The microphone in your MXD unit is sensitive enough to hear voice communication around corners and in other rooms of your home. You do not need to be in the same room with the MXD unit for the response center to hear you. - Page 12 The MXD constantly monitors its battery condition when the unit is being powered by its battery. Automatic Testing Your MXD unit is programmed to do a silent self- test every 28 days. Manual Testing It is recommended that you test your unit monthly by pushing your PHB or MyActive Fall Detector.
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Page 13: Help And Advice
Ensure that no moisture goes through the speaker grill. Do not spray cleaners directly on the MXD base console. Extensive moisture can cause damage to the MXD system. The help activator can also be cleaned in the same manner. -
Page 14: Frequently Asked Questions
20 times over the course of and take control of the phone line. approximately 1 hour. If the The MXD will release the phone line system is still unable to complete for regular use after the alarm call the call after this time, the has been completed. - Page 15 Turning off the MXD Note: The MXD automatically turns on when it is connected to AC power. When the MXD is removed from service and/or relocated, it is very important to turn it off to preserve the battery and to keep the unit from initiating any inadvertent alarms while in transit.
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Page 16: Troubleshooting - Use Of Status Lights
Troubleshooting – Use of Status Lights The MXD speaks the system status each time the RESET button is pressed. The Status light displays the following light signals when operating: Behavior Description Steady Green Unit is properly connected Steady Red Unit is currently trying to call the response center... -
Page 17: Troubleshooting - Use Of Mxd Spoken Messages
Troubleshooting – Use of MXD Spoken Messages The MXD is programmed to audibly announce status and other messages during its operation. The following table describes the meaning of those messages: Spoken Message Meaning Suggested Action Please wait an The call has been received... - Page 18 Factory Test Mode. Hold HELP to The MXD base unit is ready Push the HELP button on turn off to be turned off. top of the base unit to complete the power- down sequence.
- Page 19 Spoken Message Meaning Suggested Action Program Personal The unit is ready to learn For provider use only. Help Button Group a PHB code into a PHB Press RESET to exit this group other than Group 1. mode. Program Personal The T/L button has been For provider use only.
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Page 20: Notifications
Upon request of your local telephone company, you are required to provide them with the following information: 1. The “Line” to which you will connect your MXD (that is, your phone number); and 2. The MXD’s FCC Registration Number and Ringer Equivalence Number (REN). - Page 21 Note: Your MXD has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
- Page 22 If your home has specially wired alarm equipment connected to the telephone line, ensure that the installation of the MXD does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
- Page 23 Do not disassemble this device. There are no user serviceable parts inside. Refer servicing to qualified service personnel. Industry Canada Registration Information: The Mytrex MXD is registered for use in Canada under the company and UPN number 9663A-MXD. The RA3T transmitter is registered for use in Canada under the company...
- Page 24 Distributed by Tunstall Americas 36- 36 33rd Street, Suite 103 Long Island City, NY 11106 1- 877- 266- 0733 Manufactured by Mytrex, Inc. 10321 South Beckstead Lane South Jordan, UT 84095 MA-17-0025 Rev 1.0...
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