Troubleshooting - Use Of Mxd Spoken Messages - Tunstall MXD User Manual

Medical alert system
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Troubleshooting – Use of
MXD Spoken Messages
The MXD is programmed to audibly announce status and other
messages during its operation. The following table describes
Spoken Message
Please wait an
operator will be
with you shortly
Call
disconnected
Calling for Help
(repeated every 15
seconds until the call is
connected to the ERC)
Connecting
Dialing
the meaning of those messages:
Meaning
The call has been received
by the response center
and will be routed to an
Operator.
The call did not go
through. This may happen
for several reasons, such
as a weak cell signal,
busy cell circuits, or other
reasons.
The base unit has received
an alarm signal and is
starting its process of
calling the response
center.
The call has reached the
ERC.
The MXD is dialing the
ERC.
Suggested Action
Wait for an ERC Operator
to answer. Do not press
your PHB again or
attempt to disconnect the
call.
The unit should
automatically try to call
again in about 20 seconds
after this message has
been spoken. The user
may also press the PHB
again to initiate a new
alarm call without delay.
Wait for the call to be
connected to an ERC
Operator. Do not press
your PHB again or attempt
to disconnect the call.
None required. Do not
press your PHB again or
attempt to disconnect
the call.
Wait for the call to be
connected to an ERC
Operator. Do not press
your PHB again or attempt
to disconnect the call.
17

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