Frequently Asked Questions - Tunstall MXD User Manual

Frequently Asked Questions

Will my MXD unit affect
my telephone?
Your MXD will not affect your
telephone except when the system
has been activated by an alarm
signal. The MXD will attempt or
will disconnect any call in progress
and take control of the phone line.
The MXD will release the phone line
for regular use after the alarm call
has been completed.
What if I am outside and you
can't hear me?
An ERC Operator will attempt to
contact you over the MXD. If you
do not respond, the Operator will
then follow your response center's
procedures, such as calling your
home telephone, your cell phone,
listed responders in the order you
have provided, or calling your local
emergency services.
Is my Personal Help Button (PHB)
waterproof?
Yes. Your PHB is waterproof and
we encourage you to wear it in the
bathtub or shower.
If I press my Help button but
the system is unable to complete
the call (telephone line or other
issues) what happens?
The system will attempt to
complete the call a total of
20 times over the course of
approximately 1 hour. If the
system is still unable to complete
the call after this time, the
system will end the call sequence.
You would need to re-initiate the
call by pressing your Help button.
If I will be away for an extended
period of time or moving, can I
take the MXD with me?
The MXD is not a mobile Medical
Alert. Providing proper emergency
response is predicated on having
a current and accurate home
location. Do not attempt to
remove or relocate the system. If
you will be away for an extended
period of time or moving, please
notify your service provider at
least two weeks beforehand.
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