Tunstall Lifeline Digital User Manual
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Summary of Contents for Tunstall Lifeline Digital
- Page 1 English User manual Lifeline Digital Art. no. 022-25-9xx & 022-26-9xx Doc. 346 80 21-58. Version 3.0 Revision 08.2024...
- Page 2 Lifeline Digital, Art. no. 022-25-9xx & 022-26-9xx Tunstall declare that this radio equipment is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following address: https://www.tunstall.com/lifeline-digital-documentation Transmitting power: The transmitted power in the actual frequency band is less than 1mW e.r.p.
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Page 3: Table Of Contents
5.1.6. Manually connect to DMP ....................... 23 5.1.7. Connect the external cellular antenna (option) ................. 24 5.2. Configuring Lifeline Digital in programming mode ................... 25 5.2.1. Enable programming mode ......................25 5.2.2. Programming mode and local configuration menu ................25 5.3. - Page 4 5.6.1. Test the radio range of a peripheral ....................36 5.7. Connecting and disconnecting Tunstall Smart Plug ................. 37 5.7.1. Connect a Tunstall Smart Plug in actuator pairing mode ..............37 5.7.2. Disconnect a Tunstall Smart Plug in actuator pairing mode ............... 38 5.8.
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Page 5: Safety Instructions
Therefore, test the radio range in your living environment. • Allow at least 10 cm of space above and on all sides (guideline only) of Lifeline Digital to ensure a free flow of air. Do not cover or obstruct any ventilation slots. -
Page 6: Introduction
Lifeline Digital is also suitable if the person in need of care lives in the same household as a person who due to their physical/mental limitations, is unable to independently trigger an alarm call in the event of an emergency. -
Page 7: Communication Paths
Lifeline Digital typically communicates over the 4G network with fallback to 3G and 2G if 4G is not available. Lifeline Digital supports VoLTE voice calls over the 4G network. -
Page 8: Wi-Fi Connectivity
Not all devices are equipped with Wi-Fi capability. Contact your supplier or Tunstall if you have any questions. Lifeline Digital has Wi-Fi capability and can either connect to a local Wi-Fi network or be used to create an access point (AP). -
Page 9: Symbols Used In This Document
It is assumed that an installer or technician is familiar with telecare alarm devices and has received training specific to Lifeline Digital and relevant configuration and management tools as well as any other products or systems that are relevant for installation and configuration of the device. -
Page 10: Overview
3. Overview 3.1. What's in the box 3 4 a 3 4 b 1. Lifeline Digital 4a. Tx4 alarm button/pendant (region specific) 2. Mains power adapter 4b. MyAmie pendant (region specific) 3. External cellular antenna (option) Also included in the box: • Wrist strap and holder for Tx4 alarm button/pendant (region specific) •... -
Page 11: Front/Top View
Yellow Extra button Yellow LED indicator Microphone Green Cancel button Red LED indicator 10. Speaker Red Alarm button Green LED indicator Back cover Not all devices are equipped with NFC capability. Contact your supplier or Tunstall if you have any questions. -
Page 12: Rear-View
Security screw (T10) for battery (RJ45 port) slot Power connector 12V (RJ11 Battery slot port) 3.4. Identify a device The label on the underside of the device contains the following information: Product name Lifeline Digital White MAAP EU Model number 022-25-904 S231680379 Serial number... -
Page 13: Tx4 Alarm Button/Pendant
• the red LED (2) lights up to indicate that the Tx4 is sending a radio signal to the Lifeline Digital. • the red LED (2) flashes to indicate that the battery is low and that Tx4 is sending a radio signal to the Lifeline Digital. -
Page 14: Using Lifeline Digital
The main functionality of Lifeline Digital is to distribute alarms and events to an alarm receiver or Alarm Receiving Centre (ARC). Alarms and events can be actively triggered by a care recipient or passively by the system. Lifeline Digital distributes alarms and events according to pre-configured sequences to the receiver or ARC. The type of alarm or event determines which sequence to use for distribution. -
Page 15: Cancel An Alarm Call
When Lifeline Digital receives the radio signal, it initiates an alarm call and announces "Alarm registered - Press the Cancel button to cancel the alarm - Do not worry, contacting assistance". 4.1.2. Cancel an alarm call To prevent false alarms it is possible to cancel an alarm call before it is connected to the receiver or Alarm Receiving Center (ARC). -
Page 16: Home/Away
4.2. Home/Away The Home/Away feature is used to notify the system and the Alarm Receiving Centre (ARC) when the care recipient is away (or home). In the Away mode some functions and alarms are modified or suspended to avoid false alarms. 4.2.1. Toggle Home/Away mode NOTE This feature must be enabled. -
Page 17: Presence/Ready
4.3. Presence/Ready The Presence/Ready feature is used to notify the system and the Alarm Receiving Centre (ARC) when a caregiver is present and when the caregiver is ready to depart. Optionally, a deactivation timer can be configured to automatically deactivate Presence mode in case a caregiver forgets to register Ready before departing. In Presence mode some alarm functionality is modified and the Assistance feature can be enabled. -
Page 18: Cancel At Source (Cas)
4.4. Cancel At Source (CAS) The Cancel At Source (CAS) feature repeats an active alarm until a caregiver physically cancels the alarm by pressing the green Cancel button on the device. CAS can be used to ensure that high dependency care recipients are visited before an alarm is completely cleared/acknowledged. -
Page 19: Basic Inactivity (Bia) Monitoring
This feature must be enabled. If you do not know whether this feature is enabled, contact your supplier. NOTE When Lifeline Digital is switched on, you must press the yellow Extra button to activate BIA monitor- ing. The yellow button LED slowly flashes (0.5 seconds on/ 9.5 seconds off) when Basic Inactivity (BIA) monitoring is enabled. -
Page 20: Emergency
Press the yellow Extra button (3) to start or resume BIA monitoring. 4.6. Emergency The Emergency feature allows a caregiver to send an emergency alarm via Lifeline Digital using a personal alarm trigger. 4.6.1. Send Emergency alarm NOTE This feature must be enabled. If you do not know whether this feature is enabled, contact your supplier. -
Page 21: System Warning Led Indications
4.8.1. System warning LED indications Red LED indicator System warning indications Status Red LED flashing x1 Ethernet failure Red LED flashing x2 Mains power failure Red LED flashing x3 Backup battery low Red LED flashing x4 Cellular modem failure Red LED flashing x5 Radio failure/interference Feature must be enabled. -
Page 22: Configuration And Testing
5. Configuration and testing This section describes how to configure and test Lifeline Digital using the buttons on the keypad. 5.1. Connecting Lifeline Digital 5.1.1. Remove and replace the back cover NOTE Only remove the back cover for installation, configuration, or maintenance. The back cover protects the device from tampering. -
Page 23: Connect To Mains Power
The device is ready when the LED indicators stop flash- ing. 5.1.6. Manually connect to DMP If the device is registered to Tunstall's Device Management Platform (DMP), you can manually connect to DMP to download configuration or firmware updates. To manually connect to DMP:... -
Page 24: Connect The External Cellular Antenna (Option)
• "Connected to DMP" when a connection is established. • "Connection attempt to DMP failed" if all connection attempts fail. When Lifeline Digital is ready it announces "Communi- cation with DMP completed". This may take several mi- nutes, depending on your network connection and the amount of downloaded data. -
Page 25: Configuring Lifeline Digital In Programming Mode
5.2. Configuring Lifeline Digital in programming mode 5.2.1. Enable programming mode To enable programming mode: Press and hold the green Cancel button (1), then press and hold the red Alarm button (2) and the yellow Extra button (3). Release all buttons when the device emits a rising sound signal and announces "Programming mode”. - Page 26 Check network status, page 29 "Four" Check cellular radio technology Check cellular radio technology (RAT), page 30 "Eight" Actuator pairing mode Connecting and disconnecting Tunstall Smart Plug, page 37 Red Alarm button "One" Radio sensor position 1 Connecting and disconnecting peripherals, page 31 "Two"...
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Page 27: Checking Cellular Signal Strength
5.3. Checking cellular signal strength This section describes how to check cellular signal strength. The cellular signal strength test is required for all devices that communicate across cellular communication paths. 5.3.1. Check cellular signal strength To check cellular signal strength: Enable programming mode, see Enable programming mode, page 25. -
Page 28: Checking Cellular Network Status
5.4. Checking cellular network status This section describes how to check cellular network information. This information can be used to troubleshoot cellular connectivity issues. 5.4.1. Check cellular network error code To check the cellular network error code: Enable programming mode, see Enable programming mode, page 25. -
Page 29: Check Network Status
When the device announces “Two”, release the button. The device announces: • “SIM card status Zero” if no SIM card status is present. • “SIM card status One” if no PIN is required and the SIM card is OK. • “SIM card status Two” if PIN and SIM card are OK. •... -
Page 30: Check Cellular Radio Technology (Rat)
Press the green Cancel button (2) to exit. 5.4.4. Check cellular radio technology (RAT) To check cellular radio technology (RAT): Enable programming mode, see Enable programming mode, page 25. Press and hold the yellow Extra button (1). When the device announces “Five”, release the button. Press and hold the yellow Extra button (1). -
Page 31: Connecting And Disconnecting Peripherals
5.5. Connecting and disconnecting peripherals This section describes how to connect and disconnect peripherals. Lifeline Digital supports up to 64 peripherals. NOTE The personal alarm trigger is typically connected to the device on delivery. Connecting There are two basic methods of connecting peripherals in programming mode: Connect in auto paring mode to store a peripheral in the first available radio sensor position, see Connect a peripheral in auto pairing mode, page 31. -
Page 32: Disconnect A Peripheral In Auto Pairing Mode
Press the green Cancel button (3) to save current set- tings and exit. Activate/trigger the peripheral to make a test alarm to the device, press the green Cancel button to cancel the alarm before the alarm is distributed to the receiver. 5.5.2. Disconnect a peripheral in auto pairing mode To disconnect a peripheral in auto pairing mode: Enable programming mode, see Enable programming... -
Page 33: Connect A Peripheral In Manual Pairing Mode
Press the green Cancel button (4) to save current set- tings and exit. 5.5.3. Connect a peripheral in manual pairing mode To connect a peripheral in manual pairing mode: Enable programming mode, see Enable programming mode, page 25. Press and hold the red Alarm button (1). The device announces “Auto pairing mode”... -
Page 34: Disconnect A Peripheral In Manual Pairing Mode
Press the green Cancel button (3) to save current set- tings and exit. Activate/trigger the peripheral to make a test alarm to the device, press the green Cancel button to cancel the alarm before the alarm is distributed to the receiver. 5.5.4. Disconnect a peripheral in manual pairing mode To disconnect a peripheral from a specific radio position in manual pairing mode: Enable programming mode, see Enable programming... - Page 35 Press the green Cancel button (3) to save current set- tings and exit.
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Page 36: Testing The Radio Range Of Peripherals
5.6. Testing the radio range of peripherals This section describes how to use the Radio test mode to test the radio range of peripherals. Each connected peripheral must be tested in its intended location. Wearable peripherals such as alarm buttons/pend- ants must be tested throughout the premises to ensure complete range coverage. Consider that certain building materials can block the radio signals 5.6.1. Test the radio range of a peripheral CAUTION... -
Page 37: Connecting And Disconnecting Tunstall Smart Plug
Smart plug, and an "OFF" code to disconnect the Smart plug. The Smart plug does not transmit to Lifeline Digital. Lifeline Digital supports up to 16 actuator output channels. More than one Smart Plug can be associated with one channel. -
Page 38: Disconnect A Tunstall Smart Plug In Actuator Pairing Mode
Press the green Cancel button (4) to exit. 5.7.2. Disconnect a Tunstall Smart Plug in actuator pairing mode NOTE To simplify this procedure, connect a light to the Smart plug. When the Smart plug is unpaired from the device, the light will remain switched off. - Page 39 Press the green Cancel button (5) to exit.
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Page 40: Adjusting Speaker Volume
5.8. Adjusting speaker volume Adjust the speaker volume if it is too low or too loud for the care recipient. The volume setting applies to all audio, including call volume, audio signals and announcements. 5.8.1. Adjust speaker volume To adjust speaker volume: Enable programming mode, see Enable programming mode, page 25. -
Page 41: Adjusting Led Intensity
5.9. Adjusting LED intensity Adjust the LED brightness if it is too bright or too dark for the care recipient. 5.9.1. Adjust LED intensity To adjust LED intensity: Enable programming mode, see Enable programming mode, page 25. Press and hold the yellow Extra button (1). When the device announces "Two", release the button. -
Page 42: Testing The Installation
• If applicable, fix the external antenna to a location with excellent coverage, see Connect the external cellular antenna (option), page 24 • Replace the back cover, see Remove and replace the back cover, page 22 Not all devices are equipped with Wi-Fi capability. Contact your supplier or Tunstall if you have any questions. - Page 43 • Make sure that the care recipient and caregivers understands how to use Lifeline Digital and any associated equipment Lifeline Digital is now ready to use.
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Page 44: Maintenance And Cleaning
Replace the back cover, see Remove and replace the back cover, page 22. 6.2. Replace the backup batteries WARNING Risk of explosion if battery is replaced by an incorrect type. Only use batteries from Tunstall. Dispose of used batteries according to current local regulations. NOTE Make sure that your work surface is: •... -
Page 45: Insert Or Replace The Sim Card
Set the ON/OFF switch to 1 (ON) to power up the device. 6.3. Insert or replace the SIM card NOTE Lifeline Digital uses only mini-SIM cards. NOTE Make sure that your work surface is: • dry, wipe the surface with a dry cloth if required •... -
Page 46: Replace The Battery In The Tx4 Alarm Button/Pendant
Keep batteries out of reach of children. Swallowing a battery can be life-threatening. Seek immediate medical attention if this happens. CAUTION Only use new and unused battery kits from Tunstall. Do not reuse old parts as this can affect the water and dust protection. NOTE Make sure that your work surface is: •... -
Page 47: Cleaning And Disinfecting Lifeline Digital
6.5. Cleaning and disinfecting Lifeline Digital Do not use a wet cloth to clean Lifeline Digital. Do not use harsh, aggressive or corrosive cleaning agents to clean Lifeline Digital or the pendant. Take care not to allow moisture to get into Lifeline Digital's case or speaker openings... -
Page 48: Maintenance
If necessary, have units repaired or checked by Tunstall. Replace missing accessories and enclosed short user guide. Configure Lifeline Digital for the new user and migrate it in the DMP to a district of devices in use, see DMP user manual. -
Page 49: Disposal And Recycling
Keep batteries out of reach of children. Swallowing a battery can be life-threatening. Seek immediate medical attention if this happens. WARNING Risk of explosion if battery is replaced by an incorrect type. Only use batteries from Tunstall. Dispose of used batteries according to current local regulations. -
Page 50: Appendix A. Startup Mode
• Press and hold down the green Cancel button to start Radio test. • Press and hold down the yellow Extra button to enable Programming mode. • Press and hold down the green Cancel button and the yellow Extra button to connect or disconnect a Tunstall Smart Plug. -
Page 51: Check Radio Range In Startup Mode
Make sure that the device is switched off. Press and hold the red Alarm button (1). Switch on the device (2). When the device emits an undulating sound signal you can either: • Release the button to enable auto pairing. •... -
Page 52: Connect A Tunstall Smart Plug In Startup Mode
To simplify this procedure, connect a light to the Smart plug. When the Smart plug is paired to the device, the light will remain switched on. To connect a Tunstall Smart Plug in Startup mode: Make sure that the device is switched off. -
Page 53: Disconnect A Tunstall Smart Plug In Startup Mode
To simplify this procedure, connect a light to the Smart plug. When the Smart plug is unpaired from the device, the light will remain switched off. To disconnect a Tunstall Smart Plug in Startup mode: Make sure that the device is switched off. - Page 54 Press the green Cancel button (6) to save settings and exit. The device resumes the startup procedure.
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Page 55: Appendix B. Buttons And Leds
Appendix B. Buttons and LEDs 1. Button functions Red Alarm button Green Cancel button Yellow Extra button Mode Button Function Press the red Alarm button Make an alarm call Press the green Cancel button • Cancel an alarm call • Cancel an alarm •... -
Page 56: Button Leds
Feature must be enabled. This function can be reassigned to the green Cancel button by your supplier. Contact your supplier if you have any questions 2. Button LEDs Red Alarm button Green Cancel button Yellow Extra button Indication Status Red Alarm button LED on Standby mode Red Alarm button LED flashing (0.5s on/4.5s off) Standby mode on backup battery... -
Page 57: Led Indicators
3. LED indicators Red LED indicator Yellow LED indicator Green LED indicator Indication Status Green LED on Standby mode Green LED flashing, (0.5 s on/ 4.5 s off) Standby mode on backup battery Green LED flashing (0.5 s on/ 0.5 s off) Connection attempt Green LED flashing (1 s on/1 s off) Pausing between connection attempts... -
Page 58: Appendix C. Programming Mode Diagram
Appendix C. Programming mode diagram Standby mode Programming mode - Local configuration menu Adjust speaker volume Radio sensor Radio sensor Auto pairing mode Adjust LED intensity Radio sensor Manual pairing mode Radio sensor Radio sensor Radio test mode Test cellular signal strength Cellular status Cellular error code Check SIM status... -
Page 59: Appendix D. Homephone Protocol Commands
Appendix D. Homephone protocol commands This is a list of commands for receivers that use the homphone protocol. The commands are send to Lifeline Digital using the telephone keypad. Command Description 1, 3 Switch to simplex mode, change speech direction. Switch to duplex mode. -
Page 60: Appendix E. Technical Data
Appendix E. Technical data 1. Technical details Lifeline Digital Weight 491g net weight Dimensions 180 x 58 x 98 mm (L x W x H) Mains power 230v AC (1.5 Watts, typical) Backup battery Rechargeable Lithium-ion battery, 10Wh, 1200mAh / 18Wh, 2500mAh capacity (internally charged, BMS... - Page 61 Not all devices are equipped with NFC capability. Contact your supplier or Tunstall if you have any questions. Not all devices are equipped with Wi-Fi capability. Contact your supplier or Tunstall if you have any questions.
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Page 62: Technical Details Tx4
2. Technical details Tx4 Weight 16g net weight (without attachments) Dimensions H 13mm, Ø 35 mm (without attachments) Actual button area 180 mm Battery Lithium button cell; CR2450; 3.0 V (changeable) Battery lifetime Tx4 Approx. 5 years or 30.000 alarm transmissions Connection Bi-directional Range... -
Page 63: Technical Details Myamie
Time may be reduced by factors including temperature extremes, weak or intermittent connectivity and battery ageing. 4. Spare parts Article number Description Region 022-25-012 Backup battery Lifeline Digital Global 022-25-022 Backup battery Lifeline Digital Lite Global 022-25-015-01 External antenna (white) Global S2005025 Stub antenna (black) Global 022-25-013... - Page 64 Article number Description Region K2892 Tx4 battery service kit - 10 pcs (gray) Global 023-02-826-01 Tx4 battery service kit – 10 pcs (white) Global P68005/01 MyAmie Auto Low Battery (ALB) (White with red button) P68005/02 MyAmie Auto Presence (AP) (White with red button)
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Page 65: Appendix F. Contact Details
00 353 53 937 6400 dk.info@tunstall.com sales@emergencyresponse.ie +46 20-66 11 11 www.tunstall.dk www.emergencyresponse.ie info@tunstallnordic.com www.tunstall.se Finland New Zealand Tunstall Oy Tunstall New Zealand The Netherland Äyritie 22 2/65 Chapel Street 01510 Vantaa Tauranga Tunstall B.V. Finland New Zealand Oslo 28 2993 ld Barendrecht... - Page 66 Oslo 26 +44 1977 661234 2993 LD Barendrecht Head office - United Kingdom enquiries@tunstall.com PO Box 311 www.tunstall.com 2990 AH Barendrecht Tunstall Healthcare (UK) Ltd The Netherlands Whitley Lodge Whitley Bridge +31 55 539 54 00 Yorkshire info@vitaris.nl DN14 0HR www.vitaris.nl...
- Page 67 Redefining Connected Care & Health For over 65 years, Tunstall Healthcare has pioneered the use of technology to support those requiring care & health intervention to live independently in their chosen home setting. The aim is to balance independence with reassurance, and provide tailored support which meets individuals' needs now and in the future.
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