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SmartNode 200 User Manual
Introduction
This chapter contains the following information:
"Contact information"—describes how to contact Patton technical support for assistance.
•
"Warranty Service and Returned Merchandise Authorizations (RMAs)"—contains information about the war-
•
ranty and obtaining a return merchandise authorization (RMA).
Contact information
Patton Electronics offers a wide array of free technical services. If you have questions about any of our other
products we recommend you begin your search for answers by using our technical knowledge base. Here, we
have gathered together many of the more commonly asked questions and compiled them into a searchable
database to help you quickly solve your problems.
Contacting Patton Technical Services for Free Support
Region
North America
Location
Maryland, USA
Time Zone
UTC/GMT - 4/5 hours
Business
Monday-Friday
Hours
8:00am to 5:00pm
Email
support@patton.com
Phone
+ 1 301 975 1007
Fax
+1 301 869 9293
Warranty Service and Returned Merchandise Authorizations (RMAs)
Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship-
ment. All of our products are backed by a comprehensive warranty program.
If you purchased your equipment from a Patton Electronics reseller, ask your
Note
reseller how you should proceed with warranty service. It is often more con-
venient for you to work with your local reseller to obtain a replacement.
Patton services our products no matter how you acquired them.
Warranty coverage
Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod-
uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work-
manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or
unauthorized modification.
Introduction
EST/EDT
6 • Contacting Patton for Assistance
Western Europe
Bern, Switzerland
CET/CEDT
UTC/GMT + 1/2 hours
Monday-Friday
09:00 to 12:00
13:30 to 17:30
support@patton.com
+41 31 985 25 55
+41 31 985 2526
Central & Eastern Europe
Budapest, Hungary
CET/CEDT
UTC/GMT + 1/2 hours
Monday-Friday
8:30 to 17:00
support@patton.com
+36 439 3835
36
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