Troubleshooting
If the appliance does not function properly, please check the below table for the solution.
If you are unable to solve the problem, please contact the supplier / service provider.
Fault
Main burner will not light.
No spark flame on main burner
Yellow flame and black smoke
Note
• It is recommended to replace the gas hose after
3 or 4 years (see date shown on hose). The gas
hose becomes porous after a time. Also check
the hose for leaks on a yearly basis at least. Even
if the expiration date has not been expired yet,
you must check the condition of the hose always.
In case of damage/cracks you have to replace
the hose immediately. Please make sure that you
comply with all local health and safety regula-
tions (e.g. firecode).
Warranty
Any defect affecting the functionality of the ap-
pliance which becomes apparent within one year
after purchase will be repaired by free repair or re-
placement provided the appliance has been used
and maintained in accordance with the instructions
and has not been abused or misused in any way.
Your statutory rights are not affected. If the appli-
ance is claimed under warranty, state where and
Possible Cause
Insufficient gas pressure in pipe
No gas supply.
Nozzle occlusion
Thermocouple connection loose
Thermocouple damage
Gas control valve failure
Faulty electronic pulse ignition
device
Use the gas of bottom
Not match nozzle diameter with
gas resources
Not enough air to ignite
In the peak of using gas, sourc-
es of gas float heavy
• Pressure regulators have a default maximum life
span as indicated by the date printed on the regu-
lator, but please note that local health and safety
regulations may overrule this.
• Only replace the pressure regulator with one pro-
vided by the manufacturer.
• Consult the local regulations, these may differ.
• Always store gas bottles upright, in use as well
as when empty.
when it was purchased and include proof of pur-
chase (e.g. receipt).
In line with our policy of continuous product devel-
opment we reserve the right to change the product,
packaging and documentation specifications with-
out notice.
Remedy
Contact the local gas supply dept.
Ensure gas isolation valve is
turned on, and that bottles are not
empty. Call the service provider.
Dredge nozzle
Tighten thermocouple
Replace thermocouple
Replace control valve
Replace electronic pulse ignition
device
Replace gas
Adjust nozzle diameter
Increase damper opening degree
Turn down valves flow. Turn it up
after the peak
EN
13
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