Warranty And After-Sales Service - Citizen Eco-Drive Manual

Warranty and After-Sales Service

<Free guarantee>
In the case a malfunction has occurred during the course of normal use while the watch is
still under warranty, the watch will be repaired free of charge in accordance with the
conditions of the warranty included with this manual.
<Stock period of repair parts>
Citizen's standard period for stocking repair parts for each model is generally seven years.
When and exterior parts such as a watch case, glass, face, hand, button and band is
damaged, a spare parts with a different appearance may sometimes be used.
<Repair period>
You can make use of fee-charging repair within the patts stock period after expiration of
free guarantee. Please take the watch to the store where you bought it and ask whether it
can be repaired because various use conditions may result in much difference in damage.
Moreover, there will be cases that the recovery of the original high accuracy is difficult
when the accuracy of the watch is reduced after a long period of use.
<When shifting or receiving as a present>
In the event that you move or you have received the watch as a gift and are not able to
bring your watch to the store where you purchased it for after service, you should bring it
to Citizen Consumer Help Desk or your nearest Customer Support Center.
112
<Periodic inspection (Charge basis)>
You should have your watch inspected (Charge basis) every 2-3 years in order to extend it's
life and safety.
The water resistant capability of the water resistant watch reduces year by year.
Replacement of parts are required to maintain the water resistant capability.
Especially in the case of water resistant diving watches, there may be a danger, so have it
inspected regularly.
When replacing parts, request for genuine parts. When necessary replace packing and
springs, as it may sometimes be necessary to inspect other parts or to make repairs in
addition to replacing parts, please ask for more detailed information on repair or
replacement expenses at the store where it was purchased, Citizen Consumer Help Desk,
your nearest Customer Support Center.
<Repairs>
With the exception of the band, all repairs performed on this watch are to be performed by
the manufacturer to maintain watch quality. This is because special techniques and
equipment are required for performing repairs, inspections and maintenance. Please
contact Citizen Consumer Help Desk or your nearest Customer Support Center
representative when requesting repair of your watch.
<Inquiries on other matters>
If you have any questions on the guarantee, repair and other matters, please ask at the store
where you purchased your watch or Citizen Consumer Help Desk, your nearest Customer
Support Center.
113