Warranty And Service - Citizen 8651 Manual

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9. Warranty and Service

In the case a malfunction has occurred during the course of normal use while the watch

is till under warranty, the watch will be repaired free of charge in accordance with the

conditions of the warranty included with this manual.

Our standard period for stocking repair parts for each model is generally seven year. When

an exterior part such as the watch case, glass, dial, hand, crown or band is damaged, a spare

part with different appearance may sometimes be used.

Repairs can be performed on your watch within the repair parts stock period even after

the free guarantee has expired. However, you will be charged for these repairs. Please take

the watch to the shop where you purchased it and ask whether it can be repaired because

the repair period varies according to the conditions of use, environment and so forth.

Moreover, there are cases in which it is difficult to restore the watch to its original accuracy

when decreased accuracy has resulted from long-term use.

In the event that you have moved or have received your watch as a gift, and are not able to

bring your watch to the shop where it was purchased for serving, please consult Customer

Support Center.

You should have your watch inspected every 2-3 years to extend its life and ensure safety.

(charge basis) When replacing parts, always make sure to request genuine parts. When it

becomes necessary to replace packings and springs, it may sometimes also be necessary

to inspect other parts or to make repairs in addition to replacing the parts. Please ask

for more detailed information on repair or replacement expenses at the shop where you

purchased your watch or Customer Support Center.

If you have any questions regarding the way warranty, repairs or other matters, please

inquire at the shop where you purchased your watch or Customer Support Center.

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