Warranty And Service - Citizen 8203 User Manual

7. Warranty and Service

<Free Guarantee>
In the case a malfunction has occurred during the course of normal use while
the watch is still under warranty, the watch will be repaired free of charge in
accordance with the conditions of the warranty included with this manual.
<Stock period of spare parts>
Our standard period for stocking spare parts for each model is generally seven years.
When exterior parts such as the watch case, glass, face, hands, buttons, or band are
damaged, spare parts with a different appearance may sometimes be used.
<Repair Period>
You can make use of fee-charging repair within the parts stock after the
expiration of the free guarantee. Take the watch to the store where you bought
it and ask whether it can be repaired because various conditions may result in
much difference in damage. Moreover, there will be cases that the recovery of
the original high level of accuracy is difficult when the accuracy of the watch has
reduced after a long period of use.
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<When moving house or receiving as a present>
In the event that you move or you have received the watch as a gift and are not able
to bring your watch to the store where it was purchased for after-sales service, you
should bring it to the Customer Support Center.
<Periodic inspection (Charge basis)>
You should have your watch inspected (Charge basis) every 2-3 years in order
to extend it's life and safety. The water resistant capability of a water-resistant
watch reduces year by year. Replacement parts are required to maintain the water
resistant capability.
Especially in the case of water resistant diving watches, there may be more risk so
have it inspected regularly. When having parts replaced, request genuine parts.
Replace the packing and springs, as it may sometimes be necessary to inspect
other parts or to make repairs in addition to replacing parts. Ask for more detailed
information on repair or replacement expenses at the store where it was purchased or
at the Customer Support Center.
<Inquiries on other matters>
If you have any questions regarding the guarantee, repair, or other matters, ask at the
store where you purchased your watch or at the Customer Support Center.
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